Staff are very kind and helpful. Transport is provided to nearby places and skii.

We had an incredible stay at Kozue in Niseko! The customer service was exceptional. Natasha and the staff were amazing, friendly, responsive, and so easy to get along with. They went above and beyond to assist us with everything, from arranging our airport pickup to helping us with snowboard equipment rentals and transportation. They even helped secure dinner reservations, making our trip seamless and stress-free. The hotel itself was spotless, well-maintained, and had a warm, welcoming atmosphere. Everything exceeded our expectations, and we would absolutely stay here again. Highly recommended!

Super nice staff super nice hotel super nice area super nice skiing. Overall super nice

El servicio James, a Thomas a Sharon fueron grandiosos

チェックインの場所が他にある事がわからなかったのと、その場所自体も住所しか表示されておらず、Googleマップで行ったら別の場所が案内されました。施設内は快適だったので、案内を分かりやすくしていただきたいです。