Maravilhoso hotel em Alphaville

The building is nice, as is the location; however, the apartment wasn't very clean—it felt like someone had just left the place, and there was a bad smell. Communication with Charlie was difficult; they sent me the key code, but I only got in after entering the third code. I had to wait nearly an hour for the right one. I will never rent an apartment from Charlie again.

Excelente. Muito bem locado em alphaville, quarto com cozinha e utensílios! Bom rest. Limpeza 💯

Really bad

It was a horrible experience . We had molt in our room and the smell was horrible. It was cold and the Ac did not work as a heater. We got sick and plus there were bed bugs!!!!!! Do not recommend at all. Also they didn't refund or change our room

Muito conveniente e ótima propriedade em Alphaville

Nice place to stay

Facility needs an international staff. Noone spoke English and my Português is not so good. If I had not had a Brazilian friend with me to help with check in, communication would have been nearly impossible.

A friend who provided his email and cpf during the incheck, received a "Electronic Service Invoice" of a certain amount in Reals on his email from CHARLIE TECHNOLOGIA E ACOMODACOES LTDA. We where never informed of this in the booking or while checked in.

Location and check in is great. But, internet not support IPTV, no TV channel is not accepted,pressure water at hygienic shower toilet is terrible. Need a lot of improvement to have me again as a client

Must be review before rental. Leave the WIFI access in the room and lights…the high stand light was not working, Kitchen OK but poor casseroles .other than that it was OK.

Excelente tudo novinho e limpo

The property is good. The management is very difficult to communicate with. They will only communicate via Whatsapp. The WIFI stopped working, after five days of not getting WIFI fixed I checked out early. I notified Charlie via Whatsapp, and I notified Hotels dot com. While I was able to communicate with Charlie, Hotels dot com says they could not reach Charlie, so they would not be able to refund the five days of my stay. I am very disappointed with all parties involved.

Estadia perfeita!!! Chuveiro maravilhoso,cama aconchegante e ótimo localização.

Quarto funcional e prático. Um pouco mais de manutenção deixaria o quarto melhor. Ótima localização, serviços e atendimento.

Quarto necessita de manutenção, box com um vidro, molha fora e sem TV e nivel de limpeza razoável! Necessitei comprar produto para dar uma higienizada! Cafeteira cheia de formiga! Equipe muito, muito atenciosa! Diogo foi extremamente atencioso e resoluto! Não gostei de ficar em quarto PCD!

Sempre excelente

Nunca se pudo pagar para que hicieran el aseo. No dieron opciones para poderlo hacer solo mandaban una liga para hacer el pago y no se pudo. La reserva fue de 21 días no es posible que no cambie las sábanas y las toallas, no ha quien resuelva es por medio de un chat. Pesimaaaa experiencia

Bom Dia o quarto é muito bom, limpo, mas tive problemas no Wi-Fi e tive que pegar internet de outro quarto a televisão não pegava nenhum canal, fiz um chamado.qs até o dia de sair ninguém apareceu para solucionar o problema!!!

Fomos muito bem atendidos, quarto estava limpinho e em boas condições, cozinha equipada com louças, frigobar, fogão, dá para fazer a refeições tranquilamente, tem cafeteira com cápsulas para passar um cafezinho, local de fácil acesso tudo ok! Recomendo o local