I would appreciate if the front desk had better customer service, better attention to details, we arrived late due to flight delays, the hotel was very dark we could not find our room, i would have expected a little more attention from the front desk people

Noisy with a party until 3 am in the middle of the hotel patio.

Staff was ok, Clean room. the hotel breakfast was not that great. around 20 dlls for 2 persons.

Very convenient to everything via walking. Close to lots of beautiful churches

Room was clean and staff was great.

The chapel, the aesthetic of the hotel was amazing and the convenience of walking everywhere but just walking out into downtown Queretaro was amazing

Avoid staying here at all cost. Located on busy loud street will result in sleepless night. The stuff was not willing to help with inside or outside noise, flash lights, high volume music, trash cans dragged through stone floor. Dirty linens and towels. Weird room design with hot tub is basically in the middle of the room. Staff is very passive aggressive, dismissive. We checked out earlier. They refused to refund any unused nights or move us to different room. On top of it, we got bedbug bites. Worst hotel experience ever.

The hotel is astoundingly beautiful. It is a step back into history, stone staircases, tall ceilings, decorative painting, period furniture. Stained-glass ceiling. But it is not a modern hotel, and several aspects were lacking. One of our party had trouble with nternet part of the time. Few outlets for charging. The shower sometimes was tricky. It is an :"event" locale and one of the nights the party went on until 2 am, and at 7 they began the sign=in for the breakfast. The rooms surround the patio where the events occur. When the electricity went out for 5 hours in the central blocks of the city, the hotel didn't have candles on hand. Wonderful experience for a few nights during the week, ask about planned events.

Hotel located in Queretaro Colonial area it is known fot its restaurant with exquisite spanish and mexican fusion Its arquitectura is besutifull Its history remainds a splenfid colonial times since it was a convent and a prestigious excusive school fot young ladied

Well I reserve a room that they don’t have available, they send me to another hotel, that was a regular,el senorial, I can hear all what the guess was talkin until early morning

It was close to everything but we had issues with reservation and had to pay an extra fee. Room was a little dirty and blankets weren’t the best but the room was big. Bathroom was tiny.

Excelente ubicación

Nice visit with family. 2 issues, the bathroom vent fan in our room was way too loud, it woke everyone up in the night when anyone used it. We ask to have something done to it and nothing was done. And one of the family members had an issue with one of the front desk workers coughing a lot in the early morning waking him up.

Amazing!

very centric and wondefull staff

Muy bonito hotel

The presidential suite is very interesting….

No A.C in Room 28. Old bathrooms to take a bath climb steps in to the old bath tub. Should show the room when I extended my stay x one more night. Let me use a big portable fan only the outlet is to close to the bed. Should show the guest the room because is and very old exconvent .

Beautiful old monastery … historic queretero…

Booked this property based on pictures via Expedia...was overall disappointed. Parking was a fiasco, however the Manger Jorge intervened, and we got a place. The property from the lobby is a quaint colonial building, however, the rooms were horrible. NO clock, radio, hangers, wash cloths, hand towels, hair dryer or tub mat....and the shower floor was extremely slippery, BUT...the kicker was NO TOILET SEAT!! And when I brought to the attention of the nice young gentleman at the desk, he couldn't believe it either. Really disappointed in this property. Bad Job Expedia!!