Overall Ratings & Reviews Sanbonani Resort Hotel and Spa

The pool needed cleaned

Frontline reception staff had no authority to take any decisions. Room had bathing water that was running hot and then cold. We requested the staff to correct it but nothing was done about it. Food was of a sub optimal standard with very limited options. We were overcharged for the service we got. I would not recommend Sanbonani to international tourists, specifically from a “value for money” perspective.

The accommodations were very nice. Unfortunately there were daily electricity outages. The resort made no effort for guests to be cared for during outages, which happened three times a day for a minimum of 2 hours at a time. Everything is electric. Foreigners are not accustomed to these problems and are stranded in the dark with no resources. The resort needs to find a way to care for their guests during outages.

My stay was excellent overall. The only area where I think it needs a bit of focus is the restaurant/food! That really fell below my expectations.