Da La is very sorry for my bad experience at La. I checked my room reservation as Deluxe, and the Receptionist gave me room 307 which is actually a Deluxe room. You can get pictures from the nTraveoka system. The representative image is a VIP room, however when choosing a room category there will be many types of rooms, this may cause confusion about the room image. Regarding hygiene and room condition, La will check and improve. Sorry for the bad experience above and thank you also for your review

Yes, on behalf of La, I apologize for the bad experiences at La. - Regarding the room having a smell, La will work with the housekeeping department again and it will be fixed. - Regarding the TV, I hope you understand that the TV speakers are sometimes not as good as my external speakers, and if the speakers are small, I can call the Receptionist for assistance. Sometimes the previous guest did not adjust the settings correctly. I Netflix is not in La's support section, so I sympathize with La. La TV only supports watching TV and Youtube. - Is there a dryer or electric kettle left in the room for easy management? If I need it, I will notify the Receptionist and the Receptionist will bring it to me. Once again La apologizes and hopes for your understanding. Hope to serve you next time.