Thank you very much for sharing your experience with us. We are delighted to hear that you were satisfied with our friendly and attentive service. Regarding the VAT invoice, since you booked through a third-party agent, the invoice will be issued by that agent. We apologize for any inconvenience this may cause. Please feel free to contact us anytime if you require a VAT invoice, and we will advise you on the most suitable method. We hope to welcome you back again.

Dear Valued Guest, Thank you very much for choosing to stay with us. We apologize that the check-in process did not meet your expectations. Our front desk staff strictly adhere to hotel rules and procedures, including check-in (identity verification) and check-in time. We value your valuable feedback and will continue to improve our training to enhance the quality of our service. Regarding our hotel location, as clearly stated on our website, we are situated relatively far from the city center. Many guests appreciate the quiet and comfortable atmosphere, as well as the panoramic views, which are a significant contrast to the bustling city center. We apologize for your dissatisfaction with the breakfast. We have forwarded your feedback to the Food and Beverage department to improve our breakfast menu. Thank you again for your valuable feedback. We hope your next stay will be even more enjoyable. Thank you. Sincerely, Hotel Management

"Dear Our Valued Guest, Thank you very much for your perfect rating and for sharing your kind feedback. We are delighted to hear that you found our staff helpful and attentive—your compliments mean a lot to our team. At the same time, we appreciate your comment regarding the room condition. Your feedback is valuable and helps us identify areas where we can improve, and we are currently working on upgrading our facilities to enhance guest comfort. We truly appreciate your support and hope to have the pleasure of welcoming you back for an even better stay in the future. Kind regards The Hotel Management"

Dear Valued Guest, We apologize for any inconvenience you may have experienced during your stay. We are not currently aware of the specific issue. Please provide us with more information so we can investigate and resolve the situation. We appreciate your feedback. Thank you.

Thank you for staying with us and sharing your valuable feedback. We appreciate your comments regarding the hotel's location and policies. For the safety, security, and privacy of all guests, we are currently suspending certain services, including makeup and nail services. This policy is non-refundable at this time. We thank you for your understanding and respect for our hotel policies. We look forward to welcoming you again. We will continue to strive to provide you with the best possible service. Thank you. Hotel Management

Dear Valued Guest: Thank you for staying with us and sharing your valuable experience. We are delighted to hear that you were satisfied with the quality of your rooms and the friendly and professional service from our reception staff. Although our hotel is located slightly away from the city center, we are pleased to know that you enjoyed your comfortable and peaceful stay. We hope to welcome you back again. Thank you.

Dear Mr./Ms. Truong Thanh Tam, Thank you for sharing your experience staying with our hotel. We apologize for the inconvenience caused by the error in room assignment. We are sorry that you received a different room than the one you booked. This was an error in our planning and operation process, and we are thoroughly reviewing the relevant procedures to prevent such incidents from happening again in the future. We appreciate your understanding and your positive feedback regarding our food and facilities. We will do our best to provide you with an even more satisfactory service during your next stay. Thank you for choosing our hotel. We look forward to welcoming you again.

Thank you for taking the time to review your stay at Alan Sea Hotel Danang We are very happy to have contributed to helping you have a happy and comfortable vacation in Da Nang. This will be the motivation for us to strive to develop and improve more and more. We hope to welcome you and your family the next time you return to Da Nang Best regards, Alan Sea Danang Hotel Management Board.