
Ibrahim H.
Business
8.8
/10
Reviewed 7 week(s) ago
There was a slight inconvenience, namely the master key in the room frequently malfunctioning and wouldn't open, but it was resolved even though it happened twice. Overall, this hotel is okay, thanks.
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Accommodation's Reply
25 Jul 2026
Dear Mr. Ibrahim H., Thank you for taking the time to write a review about your stay at Acent Premiere Malang. We apologize for the inconvenience you experienced with your room key or the room access system frequently malfunctioning. In the future, our team will ensure your room, including the key, is in good condition upon check-in. We appreciate you giving our team two opportunities to resolve this issue. However, positive reviews like yours inspire our entire team to strive for the best service and comfort for all guests. Thank you again for your trust in choosing Ascent Premiere Pasuruan as your accommodation. We hope to welcome you back again in the future and provide you with an even more memorable stay. Sincerely, Management
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