8.3
Very Good
From 95 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

7.8

Meal

8.1

Location

8.0

Service and Facilites

8.1

People often mention about Nur Alam Hotel
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Ambiance (12)
Accessibility (10)
Bathroom (9)
Room Space (8)
Hotel Area (8)
Staff Friendliness (6)
Activity Option (6)
Taste (6)
Soundproof (5)
Bedroom (5)
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Traveler Reviews Nur Alam Hotel

Number of reviews per page
20
40
Customer reviews
A***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Awesome, best service, very clean facilities. Awesome
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2 people find it helpful
R***o
icon-origin-TRAVELOKA
5.0
/10
Reviewed 27 week(s) ago
I had booked approximately 2 weeks before checking in, on the day I was going to check in with my family at around 7 PM, but the hotel receptionist told me that the room I booked was already occupied and asked me to get a refund and find another accommodation, but after I requested a refund until now there has been no response or answer from the hotel. REALLY DISAPPOINTED!!!
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12 people find it helpful
Y***o
icon-Transit
Transit
icon-origin-TRAVELOKA
6.8
/10
Reviewed 28 week(s) ago
poorly maintained pool with lots of moss
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5 people find it helpful
Y***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 28 week(s) ago
This accommodation seems to have fallen behind the times. The design is actually quite luxurious, but it's a shame it's poorly maintained and hasn't been upgraded. But for a hotel just for sleeping after activities around Lembang, it could be a budget-friendly option. I rented a family suite for less than 600,000 Rupiah on Traveloka. There are four large beds. The five of us felt very spacious. The hot water was running, and there was a table and sofa for gathering. Hopefully, at least the suites will be upgraded. The location is close to downtown Lembang, with plenty of culinary and snack options. There's a trendy cafe next to the hotel entrance.
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1 people find it helpful
H***b
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 31 week(s) ago
The place is not clean, the swimming pool is not cleaned, it is dirty and mossy... the TV is not working, the power plug is broken, the cable is given for Chaz's cellphone, I already paid, I want to be happy, so I am disappointed, it does not match the hotel description.
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4 people find it helpful
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 51 week(s) ago
Great service, cool, clean, and tidy rooms. I'm very satisfied here.
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1 people find it helpful
M***d
icon-origin-TRAVELOKA
8.2
/10
Reviewed 52 week(s) ago
The facilities could be further improved... But it's good enough for just a rest.
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S***i
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Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 53 week(s) ago
cool atmosphere, clean hotel, friendly hotel staff, shortcomings & needs to be improved are the breakfast which is less varied & there is no taste in the food and there is no sink in the room.
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2 people find it helpful
K***i
icon-origin-TRAVELOKA
6.8
/10
Reviewed 53 week(s) ago
room type Mahoni kurang nyaman, benar2 terdengar dg kamar sebelah. kamar cenderung sempit, dipan terlalu tinggi, penerangan kurang terang, sarapan baru ready jam 8, mungkin krn peak season. plusnya water heater bekerja dg baik.
2 people find it helpful
gilang y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 65 week(s) ago
the hotel is good, but there are some points that can still be improved,, 1. the terminal for the electrical plug is too loose, it is dangerous to overheat the plug if the positive current is attached to it, it can cause a fire if not replaced with a more suitable terminal,, 2. the floor is a bit sticky, I don't know why but it's not comfortable and there are not enough mats to keep your feet dry,, 3. the swimming pool is not very kids friendly because the depth is 150mm but if the purpose is not for children, then it's okay, because on average those who stay at the hotel are complete families (husband, wife and children) 4. the breakfast is only 1 variation of fried rice, suggestions to add variations such as uduk rice, it seems delicious,,😁 5. the door lock is broken, the top part cannot be locked from the things mentioned, all of them are covered by very friendly staff, a beautiful environment and a very comfortable hotel atmosphere,,🙏
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5 people find it helpful
Titik P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 65 week(s) ago
Second visit. The service is getting better. Will definitely stay here again when on vacation.
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1 people find it helpful
S***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 73 week(s) ago
The staff is very friendly and the service is okay. Got a room at the very end, even the front terrace has a very big rock and a big tree so it felt scary when I arrived at the hotel at night and asked to move to an upgraded room, unfortunately it was full, so I enjoyed the prayer mat. The food is so-so because it's just fried rice with eggs and satay. The bathroom shower is broken, can't be used, the toilet seat looks dirty.
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8 people find it helpful
I***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 75 week(s) ago
The room is not good, there is no drinking water and electric kettle, there is no chair or cupboard
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6 people find it helpful
M***a
icon-origin-TRAVELOKA
6.2
/10
Reviewed 80 week(s) ago
The room was a bit dirty, there was a lot of dust, the bathroom water was murky, there were a lot of cigarette butts and there were frogs near the toilet, the swimming pool couldn't be used because it was very dirty, the children were disappointed because they couldn't swim in the room and there was no drinking water provided.
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1 people find it helpful
R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 92 week(s) ago
Highly recommended accommodation in the middle of a residential area, a bit far from the outer road, very friendly and humanistic receptionist service, but unfortunately the TV has sound, but no picture, possibly due to poor signal reception, the bathroom is very clean.
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4 people find it helpful
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Prihadi G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.8
/10
Reviewed 105 week(s) ago
After all, it's nice and comfortable. The only minus is that soap is not provided and the floor of the room is sandy 👎.
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3 people find it helpful
L***S
icon-origin-TRAVELOKA
10.0
/10
Reviewed 112 week(s) ago
The hotel staff is very friendly, free breakfast, fast wifi, clean swimming pool. 😍😍.
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4 people find it helpful
E***a
icon-origin-TRAVELOKA
8.3
/10
Reviewed 113 week(s) ago
The hotel staff is friendly and proactive in helping, the location is on the side of the road a bit into the alley. Got a delicious breakfast with a menu of fried rice, omelet, chicken satay and plain tea. Unfortunately when I stayed on Thursday night, there was a religious study in the hotel from 19.30 to 21.00 with a kosidahan as well. This was very disturbing because it was done in the pool area and right in front of the room so the sound was very audible at night and things. This was not informed to me at all. Overall the rest is okay all the facilities are on the TV and hot water, and it is satisfying there.
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8 people find it helpful
Setiawati T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 117 week(s) ago
Alhamdulillah enak-enak next liburan kesini lago.
2 people find it helpful
Feronica N. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 121 week(s) ago
The place is nice. The view is ok. The service is ok. Only the entrance can only be accessed by 1 car and the pool is dirty with tree debris.
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1 people find it helpful
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