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Oakwood Suites Kuningan Jakarta
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Overall Ratings & Reviews Oakwood Suites Kuningan Jakarta
Traveloka (169)
9.0
Exceptional
From 169 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.9
Meal
8.6
Location
9.1
Service and Facilites
8.8
People often mention about Oakwood Suites Kuningan Jakarta
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Staff Friendliness (14)
Family Friendly (12)
Bedroom (12)
Distance to City Center (11)
Room Space (10)
Bathroom (10)
Surroundings (9)
Accessibility (8)
Ambiance (8)
Check-in/out Time (7)
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Traveler Reviews Oakwood Suites Kuningan Jakarta
Number of reviews per page
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Customer reviews
aP
afwal P. Y.
Staycation
9.4
/10
Reviewed 2 week(s) ago
Perfect except the pool is dirty, but still nice.
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Verified Traveler
10.0
/10
Reviewed 7 week(s) ago
I stayed here for an event at the Oakwood Hotel. The hotel was clean, and the food was delicious, both in the ballroom and the restaurant, and the breakfast was also delicious.
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay at our hotel, from the cleanliness to the quality of the food served in the lobby, restaurants, and breakfast. We are proud to have contributed to your comfort and convenience during your event at Oakwood. We look forward to welcoming you back again. Sincerely, Myrisa Sipayung, General Manager
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Verified Traveler
9.7
/10
Reviewed 12 week(s) ago
Great fun for the family
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Accommodation's Reply
03 Dec 2025
Dear Valued Guest, Thank you for your review! We are so glad that our property was a fun choice for families. See you again on your next visit! Best regards, Mairisa Sipayang, General Manager
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Verified Traveler
8.5
/10
Reviewed 14 week(s) ago
Nice place where I needed to be in town. Clean and new room
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Accommodation's Reply
03 Dec 2025
Dear Valued Guest,
Thank you for your kind words! We're glad to hear the room met your expectations and that our location was convenient for you. Looking forward to welcoming you again!
Warm regards,
Mairysa Sipayung
General Manager
M***a
Medical
8.5
/10
Reviewed 25 week(s) ago
lokasi hotel strategis, staff fast response and friendly, comfy place to stay
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Accommodation's Reply
03 Oct 2025
Dear Valued Guest, Thank you very much for your positive review. We are delighted to hear that you enjoyed our hotel's strategic location, friendly and responsive staff, and comfortable atmosphere. This feedback motivates us to continue providing the best experience. We look forward to welcoming you back in the future. Warmest Regards, Mairysa Sipatung, General Manager
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Y***a
Staycation
7.9
/10
Reviewed 26 week(s) ago
The service was very unsatisfactory. I intended to surprise my friend, but instead I was the one who ordered it. The street was very audible from the room, making it noisy. The staff was unfriendly. The car doors opened by themselves, and items were only brought in when called. The pool was also covered in leaves, and it hadn't been cleaned at 8 a.m.
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3 people find it helpful
Accommodation's Reply
03 Dec 2025
Dear Valued Guest, Thank you for your review and feedback. We apologize for any inconvenience caused during your stay, which may not reflect the high standards of service we strive to provide. We will take your comments regarding the cleanliness of the pool, the comfort of our rooms, and the attitude of our staff into consideration for future improvements. We look forward to the opportunity to provide you with an even better experience in the future. Best regards, Mairisa Sipayang, General Manager
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RS
Robert S.
Leisure
9.4
/10
Reviewed 26 week(s) ago
The hotel staff was friendly, and the best part was that our room was upgraded from a one-bedroom to a two-bedroom. The cleanliness was also excellent.
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1 people find it helpful
Accommodation's Reply
20 Jan 2026
Dear Mr. Robert, Thank you so much for your review! We are delighted that our staff made you feel special with this wonderful room upgrade! We will continue to maintain our standards of cleanliness and quality of service. We look forward to seeing you again! Sincerely, Myrisa Sipayung, General Manager
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a***o
Staycation
9.4
/10
Reviewed 27 week(s) ago
A hotel with a different experience than others.
We tried a room with a plunge pool, so we had a different experience.
Staff: Friendly and fast.
Parking area: OK. Staff greeted us with greetings and were friendly and helpful.
Lobby: Neat.
Worth to stay: The facilities are okay, but you should save up first. Hehe.
Room: Large refrigerator, microwave, electric stove, walk-in closet, living room area, plunge pool.
Check-in/out: Super fast.
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, We are delighted that you enjoyed your exceptional experience at our hotel, especially the rooms with private pools! We strive to create memorable moments for all our guests. Thank you for your review! Sincerely, Myrisa Sipayung, General Manager
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A***a
Staycation
8.5
/10
Reviewed 28 week(s) ago
We got room upgraded. Thanks so muchhhh :)
3 people find it helpful
Accommodation's Reply
09 Aug 2025
Dear Guest,
Thank you for taking the time to give Oakwood Suites Kuningan Jakarta a great score and for sharing your great experience. We glad to know that our services for the upgrade meet the expectation and we are appreciate your compliment words. We look forward to the opportunity of welcoming you back in the future.
Best regards,
Kia Athabaska
Front Office Manager
MS
Martin S.
9.6
/10
Reviewed 29 week(s) ago
Great staff, the front desk so helpful.
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Accommodation's Reply
04 Aug 2025
Dear Martin S,
Thank you for taking the time to give Oakwood Suites Kuningan Jakarta a great score and for sharing your great experience. We appreciate your valuable feedback as always and we look forward to welcoming you back for another trip to Jakarta
Best regards,
Kia Athabaska
Front Office Manager
B***x
9.1
/10
Reviewed 30 week(s) ago
Happy to stay two nights in here
1 people find it helpful
Accommodation's Reply
28 Jul 2025
Dear Guest,
Thank you for taking the time to share your experience stay at Oakwood Suites Kuningan Jakarta. We appreciate your valuable feedback and we look forward to the opportunity of welcoming you back in the future.
Best regards,
Kia Athabaska
Front Office Manager
M***a
9.4
/10
Reviewed 30 week(s) ago
The room was very clean and comfortable. The kitchen was fully equipped, so if you wanted to cook, everything was available.
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2 people find it helpful
Accommodation's Reply
28 Jul 2025
Dear our valued guest, Thank you for taking the time to give us your best rating for Oakwood Suites Kuningan Jakarta. We are delighted to know that you found our rooms and facilities comfortable. We look forward to welcoming you back in the future. Sincerely, Kia Athabaska, Front Office Manager
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S***i
10.0
/10
Reviewed 30 week(s) ago
Staying is comfortable because it is clean and the service is good.
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Accommodation's Reply
28 Jul 2025
Dear Valued Guest, Thank you for taking the time to give us your best rating for Oakwood Suites Kuningan Jakarta. We are pleased to know that our team was able to assist you during your stay with us, and that our rooms and facilities were comfortable. We look forward to welcoming you back in the future. Sincerely, Kia Athabaska, Front Office Manager.
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F***a
Business
9.4
/10
Reviewed 30 week(s) ago
Amazing experience from start to finish. The staff was friendly and professional, and the room was clean and comfortable.
1 people find it helpful
Accommodation's Reply
28 Jul 2025
Dear Guest,
Thank you for taking the time to give Oakwood Suites Kuningan Jakarta a great score and for sharing your great experience. We glad to know that our team creates a memorable stay and look forward to the opportunity of welcoming you back in the future.
Best regards,
Kia Athabaska
Front Office Manager
M***n
9.6
/10
Reviewed 33 week(s) ago
Overall, very good stay in a strategic location for Jakarta.
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Accommodation's Reply
14 Jul 2025
Dear Guest,
Thank you for taking the time to give Oakwood Suites Kuningan Jakarta a great score and for sharing your experience. We appreciate your valuable feedback and we look forward to the opportunity of welcoming you back in the future.
Best regards,
Kia Athabaska
Front Office Manager
MS
Martin S.
8.5
/10
Reviewed 33 week(s) ago
Oakwood Kuningan was a great stay during my 1 week in Jakarta. Location is strategic , room size and facilities are perfect for relaxing and working. Fitness area is well equipped. Breakfast could be better for coffee and fresh food choice.
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Accommodation's Reply
03 Jul 2025
Dear Martin S,
Thank you for taking the time to give Oakwood Suites Kuningan Jakarta a great score and for sharing your experience. We appreciate your valuable feedback regarding our facilities and some area that need to be improve. We look forward to the opportunity of welcoming you back in the future.
Best regards,
Kia Athabaska
Front Office Manager
n***a
Staycation
8.5
/10
Reviewed 34 week(s) ago
It was a really nice stay, the room was adequate and had a peaceful environment, nothing disturbed us and the staff were very friendly.
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Accommodation's Reply
03 Jul 2025
Dear Guest,
Thank you for taking the time to give Oakwood Suites Kuningan Jakarta a great score and for sharing your experience. We appreciate your valuable feedback regarding our environment and specially your kind word for our colleagues. We look forward to the opportunity of welcoming you back in another journey to Jakarta
Best regards,
Kia Athabaska
Front Office Manager
M***i
Leisure
9.0
/10
Reviewed 35 week(s) ago
I hope for the 1 bedroom premier room (which has been renovated) please pay attention to the layout of the AC. Because the AC of the 1 bedroom premier room directly faces the face and head so even though the fan is on low it still causes headaches because the wind is very strong. until we sleep the head has to rotate. so where our head is we use our feet, where our feet are we use our head.
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2 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear Valued Guest, We would like to thank you for taking the time to share your experience during your stay at Oakwood Suites Kuningan Jakarta. Your feedback is very valuable to us, and we will take immediate action to improve our services and facilities to provide a better experience in the future. We look forward to welcoming you back to stay with us here. Sincerely, Kia Athabaska. Front Office Manager
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S***i
8.5
/10
Reviewed 40 week(s) ago
I'm a regular here, I've also rented here monthly, it's really good.
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1 people find it helpful
Accommodation's Reply
14 Jul 2025
To our valued guests, Thank you for taking the time to give us your best rating of Oakwood Suites Kuningan Jakarta. We look forward to welcoming you back in the future. Sincerely, Kia Athabaska, Front Office Manager
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M***a
Staycation
8.8
/10
Reviewed 40 week(s) ago
I got an old room, with a very old, rusty, and look-like-it's-gonna-blow-up-anytime-soon boiler hidden behind one of the doors in the room. There was a balcony but you can't really spend time there because it was too hot due to the AC condenser, and the view was someone's house's backyard — so, nothing to see. But the bathroom and the room in general was spacious. Staffs were friendly too. There was a blackout lasting for 1 to 2 minutes after midnight — not sure what happened.
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Accommodation's Reply
14 Jul 2025
Dear Guest,
Thank you for taking the time to provide feedback about your experience at Oakwood Suites Kuningan Jakarta. We sincerely apologize for any inconvenience caused Rest assured that your comments will be shared with our management for careful consideration and appropriate action. We glad to know that some of our room facilities and staff meet your expectation. We hope to have the pleasure of serving you better during your next stay, and we eagerly anticipate the opportunity to welcome you back.
Best regards,
Kia Athabaska
Front Office Manager
Number of reviews per page
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