Overall Ratings & Reviews Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

Spotlessly clean & top service. Hotel credits are useless.

No vibes

Loved the layout- plenty of pools and seating options, including lots of shade. I only tried the Mexican restaurant, which was so good I kept coming back, and the Italian restaurant, which was okay. The Don Julio buffet was fine but I got sick multiple times after eating there for breakfast (eggs and bacon). Room was lovely, clean and new, and the partial ocean view was worth it. The first two days of my trip (Thurs-Sat), I was ready to call the resort a wash due to poor service everywhere I went. But the Sunday through Wednesday service was much much better. Overall- I think the place is understaffed. They need more waitstaff by the pool, beach, and at each of the bars. And the waiter by the pools over the weekend (Jhony) was not very nice and downright hostile. I couldn't quite tell what I did to upset him. But starting Sunday, everything was much better. Jesus, the waiter by the pool the rest of my stay was wonderful, Angelica was the housekeeper for my room and she was fantastic too. Bartenders at the Lobby Bar were by far the best of all the bars- fast, friendly, and drinks were great. I did not receive sparkling wine at arrival, and there are no actual snacks in the room- although the fridge was stocked and refilled. This is a Pepsi property- no Coke, which I strangely had a stronger opinion on than I realized. All in all a great resort, and I'll consider staying again next time I'm in Cancun.

Another fantastic stay in this hotel. Staff and overall experience was amazing.

Everything was perfect

Nice hotel with all-inclusive, staff from buffet restaurant are very nice! Highly recommends

The restaurants had very good food and the rooms were very clean.

Beautiful property, courteous staff.

Great vacation!!!

Excellent hotel

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We visited this RIU hotel in 2023, it was just getting started. There were some bumps, but wow you guys knocked it out of the park this time!!!! Can’t wait to go back in 2026!!!

Great vacation spot! Loved it here

Everything you expect !

It was awesome!

Great hotel! No complaints.

Excellent service and very friendly staff.

Everything was great except the dinner options. The Asian was really good! The steak house was not the greatest. I got a medium rare steak and it came medium rare but it was so chewy that I could barely even cut it. The lobster was also very dry. But I will say my drinks were never empty and they were always around when you needed one

I love this resort will be back soon . Food was 10/10 best food I tasted at a resort. RIU definitely a party vibe If you there to have fun i recommend the steak house food 10000/1000 steak and lobster was so fresh and good .

Ophelia on the entertainment staff was great!