We stayed five nights at this resort. The grounds are very nice and well maintained, and the beach and outdoor areas are attractive. Unfortunately the rest of the experience did not live up to the five-star standard advertised. The rooms appear to be finished with fairly low-quality materials – our first room had cracked tiles, scuffed furniture, and poorly finished bathroom surfaces. Parts of the resort are extremely loud and we had to move rooms after the first night due to excessive music volumes played late at night. Be wary of buffet food that appears to have been sitting out for some time, as this caused illness during our stay. Though Sandeep in the Indian restaurant cooked nice fresh, well made food. Later in the trip we also had no running water in our room for most of a day due to a broken pipe and had to move rooms again late in the evening. Service overall was inconsistent and often sub-par, especially at reception. That said, Islam at the front desk was excellent and very helpful when dealing with our room change. There were also some excellent staff in the restaurants/beach. Overall, while the grounds are beautiful, the room quality, maintenance and service fell well short of what we would expect from a luxury five-star resort. Hotel gave us some token gestures and asked us to sign a form to say we wouldn’t leave a negative review.

Great attentive staff, clean large rooms

Lovely warm pools Delicious food throughout Particularly enjoyed the Seafood restaurant on the beach AbdelRamid was excellent in the buffet restaurant Highly recommended 🙏

I had an amazing experience. When they say welcome room, they really mean it

‏Every thing was perfect from stuff to the room and the food also was very delicious can’t fault it. Highly recommend it and we are definitely going back again in the future.

Terrible dirty rooms. Dirty pools. Unprofessional staff overall.

The staff at the posh club were outstanding. Very attentive and friendly. Nothing was too much trouble. Food at Le Posh was excellent. We didn’t try the other restaurants on site. Special mention to Talal who was tasked with looking after us ☺️ The hotel is gorgeous and clean. We booked a swim up suite which had views of the sea.

Amazing everything was amazing I didn’t want to leave will definitely be back

The premises were totally spotless and clean.

Great

We stayed in junior swim-up with posh club, check in/out time can be very generous for pc. Bedding was good, so was the room, staffs were super nice and friendly. We tried posh club and indian restaurant, they're both good, but I love indian food more. Buffet was good but not quite my type. Our bulter EI Sayed was very helpful. Great staffs in mini disco, my son enjoyed it a lot!

Room was satisfactory

Great staff and good management. They were extremely professional

friendly staff

Super clean hotel, staff is amazing. Only thing, the pools are due for maintenance. They are clean, but the paint is like running off so it is visually unpleasing

Everything was perfec

We were are the posh club and our butler was El Sayed. And the staff Iassac also very kind and helpful. We had a wonderful stay

Pool is fine; they have a children's pool also. The staff are polite, but the cleanliness is poor. The pedicure isn't the best, but the food is good.

I will never book here again due to several issues that negatively impacted my vacation. However, the biggest disappointment was the unprofessional and rude behavior of the reception staff. They clearly lacked knowledge and didn't seem to know what they were doing. I wouldn't recommend this place.

For overall it was excellent also the food is tasty the service or it was ready we have everything to do when you ask anything unless they have a question that Rome was very very cleanest the hotel is very luxury and also I think one of the best in the charm and on the older one