The room we had paid for was not available at check in. We had to split the family over two floors. The rooms were very poorly maintained with broken exposed plaster and cracked windows. There was a TV but no remote and only one towel for two people.

Unfortunately a terrible stay... There was no hot water at all during our trip and staff claimed it was about to be fixed when raised with them on the first day. The hot water was never fixed. Additionally the room and bathroom did not appear to have been properly cleaned, and the building overall seemed to be in a state of disrepair. Sad to see what could be a lovely old hotel run in this way.

No large towels in the room just 2 hand towels. The shower head was sitting in the bath as the bracket was broken. back to reception to notify them. Towels would be brought to our room, nothing can be done about the shower as no maintenance available at the weekend & unable to move us to another room - really? I was given £25 to spend in the bar. The barman didn’t have a clue. Sunday morning, no hot water. Back to reception to complain and ask for a move to a room with hot water. Still nothing available but an engineer was coming to look at the boiler. In the cold light of day, the state of the bathroom was revealed. Mould and limescale buildup on the tiles surrounding the bath, bath taps and hand basin - along with drips of paint and something unidentifiable in the hand basin together with grime around the inside of the bath where it didn’t look like it had been cleaned for a while. Sunday evening no-one on reception,no answer to pinging the bell so no move to a different room. Monday morning, still no hot water. My husband went to reception armed with a towel and toiletries & had to wait until 9am when the shift started to be offered a bathroom in the annex across the car park. We’ve been regular visitors to the Crown for many years but never again. It’s a fabulous building and an icon on the high street and deserves to be restored to it’s former glory with staff that know what they are doing and care about customer service.

Location is convenient and room was clean, but no towels?? Given that I arrived late, I only discovered this in the morning leaving for an early start.

Room looked like it was still undergoing a refurbishment. Curtains poor standard with hooks missing Radiator cover missing shoddy paint work Door lock unfinished

We paid extra for a “superior room” the bed was rock hard, curtains in a large room were falling down and looked pinned up. No heating and again in a room so large with tall ceilings it didn’t heat up well and room and bathroom was so cold all stay.

Lovely staff. Generally,the hotel and rooms require modenising.

The check-in was really good the lady showed us the room and how the key worked she was really friendly. But the bed was way too hard and we didn’t sleep well.

My room was clean and comfortable but terrifically hot. There was no air conditioning or even a fan when the temperature was 32°C The hotel itself smelt of mildew as you walked in.

Excellent service from attentive staff and central location with lots of bars and cafes and shops near by. Easy parking too

The room number was missing on the door so we spent ages looking for where we needed to be. The shower took forever to get warm the shower tap was broken and kept falling off. There was no plug hole and the inside of the hole was filthy. The toilet roll holder was hanging off the wall and the roll fell off every time you needed it. The bed was uncomfortable and every time you moved it was unnecessarily loud. People smoking right outside the door so all you could smell was smoke the entrance had a cracked window and down the hall way the far end window had been smashed.

Staff where great nothing to much trouble great place to stay for a budget overnight venue

Samantha and her staff were all very pleasant and proficient

Said free parking on Hotel.com but I got charged £6 plus took £20 hold fee which was not explained at all. Booked for two people only one sets of towels and no toilet paper.

The hotel overall was ok, parts look luxurious but some is very basic. Our room was on the main road which was very noisy and being warm we wanted the window open but it wasn’t possible due to the outside noise, although we appreciate the hotel can’t do anything about the road. The restaurant was also closed for refurbishment during our stay. I would say the staff were amazing, very helpful, friendly and welcoming. Hotels.com advertise free parking at the hotel, which changed a while back, so the staff waived the cost for us. I would say the hotel is possibly going through a gradual refurbishment and has potential to be a very lovely hotel.

The room was fine. Money has obviously been spent on updating the hotel, maybe a bit more needs to be spent to improve things. For example, the bathroom had been upgraded, new bath, hand basin, shower; but the tiling and grouting had not been finished. Also the bath was very slippery so maybe provide a bath mat. Also, we were only provided with two bath towels, no hand towels or bath mat. As we only stayed one night, it wasn’t a problem but for longer stays, the additional towels would have been needed. That said, it’s always a pleasure to stay in such an historic building.

Comedy of errors, the room we were allocated had not been cleaned so were then given another room, when we tried to unlock the door with a key card it wouldn’t work, so back down to reception, the batteries needed changing. Eventually got the room sorted, so decided to make a drink and this being a deluxe room we thought maybe a biscuit ,at least expected a teaspoon, nevermind. Put the tv on and it was a waste of space kept loosing signal , so sadly I wouldn’t give this more than an average rating.

A sole cyclist, good check in. Secure parking for my bike. An upgrade on a room. Good facilities, lots of hot water. Clean fluffy towels, comfortable bed. Smart TV, tea coffee, bathroom soap etc. quiet night. Full breakfast, juice, coffee toast, croissant, jam butter and a fried English. Very good. Would return, the building is old, a bit run down, but lots of character.

Had a fantastic stay will be staying again

Very terrible customer service, room is in terrible state very cold. When i asked for extra radiator took me to get one another day and half