Overall Ratings & Reviews Holiday Inn Express CHENGDU TIANFU SQUARE by IHG, an IHG Hotel

Front desk was quite helpful.

Good place room very comfortable

Absolutely Miserable Stay – Avoid This Hotel! I booked the Holiday Inn Express TianFu Square in Chengdu through Expedia expecting the usual standard of comfort, but what I got was a masterclass in cutting corners and guest discomfort. Let’s start with the air conditioning—or lack of it. Despite scorching summer temperatures, the room A/C was purposely disabled to save electricity. That’s right, only the lobby had cool air. So unless you’re planning to sleep next to the reception desk, prepare to sweat through the night. This isn't just inconvenient—it’s negligent. The room was advertised with amenities that simply didn’t exist. For instance, no mini fridge—which meant no cold water, no storage for leftovers, and zero convenience. The shower stall leaked water all over the bathroom floor, forcing me to use towels to soak it up each time. The food? Disappointing at best. The breakfast options were bland and uninspired—clearly the result of cost-cutting rather than any attempt to provide a pleasant experience. Holiday Inn Express is supposed to offer basic comfort and reliability, but this branch in Chengdu fell drastically short. Between the sweltering room, poor amenities, and unimpressive food, I left feeling duped. Do yourself a favour and book literally anywhere else.

very convenient location and friendly service. Happy with the breakfast too.

Room is super huge, as it is a minimalist hotel. Location of room assigned on first night was bad, very noisy with vehicles passing till morning, could not sleep. Requested a quieter facing room for my next stay, not that bad then, face some eateries. Breakfast spread is great, many choices local fare, warm drinks, suit me a lot. Location wise, need to walk quite a bit to shopping mall for meals.

Hotel and rooms are very clean, room is spacious, well design . Bathroom design bit simple. My first night, location of room next to main road or highway, very noisy throughout the night. Could not sleep at al..l.. Reception kind enough arrange light takeaway breakfast (hard boiled egg, plain bread and yogurt drink) as we had to leave 5.30am.to catch train to JZG. Recomd hotel.

Great hotel and has an amazing breakfast buffet.

very roomy and clean

Right in city center. Few minutes walk to everything i need.

Spacious. Friendly staff. Good breakfast

Hotel is centrally located， very convenient for locating shops and restaurants.

From the front desk help to the maid staff and breakfast help Everyone and I mean everyone was great. Very nice and friendly and a big plus for being helpful in everything. We plan to stay here again. The staff made the stay great

Hotel is Great, new and spacious. It is a 10 min walk to Tengfu Square with lots of shops and restaurant opportunities. It is located on a busy Main Street but street noise is acceptable. Breakfast was good and and tastet fresh and crispy

superb customer service

Kindness of the receptionists and the arrangements for guests.

I got a room upgrade and it was a pleasant surprise after a tiring journey from another city in China. The staff gave me lots of assistance with all my queries and helped me with all my local travel questions. I had a blast in Chengdu.

Hotel name says 宽窄巷子店，but it’s far away from 宽窄巷子。It’s more than 10 minutes walk away from subway as well.

Hotel service is good , only this is that the sound proofing is not so good

Excellent hotel, very well located. room was as described and breakfast is amazing. Staff are very helpful and smiling all the time. A lot of restaurants and fruit stores nearby.

Excellent customer service, walking distance to tianfu square