Breakfast very few food, Parking is of and savefty, but room smell not good

The girl that it was at the front desk was super nice, the cleaning ladies were the best, being Americans we like a lot of towels and they gave us all the towels that we needed. Very clean location, this is the town that I was born and as always people are very nice and will go out of their ways to make people welcome.

We loved how easy the check in was! We arrived late however we received very detailed instructions on the check in process which made it simple despite a late arrival. The staff were kind and helpful even opening breakfast early to accommodate those of use leaving early for flights. Would recommend to anyone needing an over lay accommodation or simply something just outside ponta delgada.

Nice and clean, staff is very helpful, breakfast was okay but little limited and repetitive. The building in general is very well positionend good condition, in a bit humid causing some odor.

Special attention the service. We received one upgrade and the communication was really good and fast. Thanks a lot.

The smell in room was horrible

We had a wonderful experience staying here. The staff were friendly and went above and beyond for us, especially André. We arrived without a car since there was a complication with our original rental booking. André booked a car for us that was perfect for our needs and had the company pick us up right there. Further, our room was lovely and the building is quite beautiful. We liked staying in quiet Lagoa. The breakfast selection was very limited, but for the price we were paying for our stay, I didn't mind.

The treatment of the employees has been excellent. The location and the parking have made it easy to get around the island. As points to improve, the room smelled excessively of humidity, and at least ours, being located next to the door, at night there was a lot of noise (suitcases, cars, motorcycles, people...)

Joana Medeiros excellent hosts and very friendly

The staff is excellent. Easy walking to the Lagoa piscina.

The hotel was very clean the cleaner was excellent and the service in the kitchen good for breakfast

Okay

I like the location. It was quiet in Lagoa, but the only issue is no Wi-Fi reception in my room.

Room was mostly clean. Some mould in bathroom, and very dusty skirting and sills. Bedding was clean. Staff member on check in was friendly and helpful. The other staff during my stay seemed disinterested. Breakfast is terrible. Defrosted bread rolls, sliced cheese and ham. Which there is usually none of, even when there's over an hour of breakfast to go. Yogurt left on the shelf with no cooling, and some very brown bananas. Staff would put out a few more yogurts, but there was nothing else replenished. Location is fine if you have your own transport. Groceries and a restaurant not too far away. Overall, just ok for somewhere to sleep.

Deux hôtesses d'accueil Soraya très bien l'autre avec oublier son amabilité et son sourire a la maison

Wonderful stay! The hotel felt clean and comfortable but the friendly and helpful staff stood out the most as the best part to me.

We liked the property and location, staff was nice, but we could hear everything in the room next to us as if the others guests were inside our room! Very thin walls and there is a door that communicates rooms which I’m assuming that’s why it was so noisy.

Very nice room. A good value but it isn’t close to many touristy areas. There’s a good pizzeria a block up and staff were very nice.

Thought we were getting a Double bed, ended up getting a King size! Free parking on site. Free breakfast. Friendly staff and cheaper than other accommodations in the area. If we are ever in the area again and need a place to stay we wouldn't hesitate to book again! Very happy!

I liked having the breakfast. Transportation wise it is a distance to P.D. and the taxi was on the expensive for the distance.