Pictures are not what you get sheets smelt like they were never washed windows in bathroom were missing shower leaked so bad the whole bathroom got wet when you showered they was no breakfast and pool area was gross…had no parking herd soccer being played all night ledt 2 days early found another hotel to stay our last 2 nights very disappointed and no private beach access

Staff was hit or miss. The morning shift front desk was not friendly, however, Gabby the cleaning staff was very kind and greeted me by name every day. Alejandro, the afternoon front desk worker was great and friendly. The mattress was old and very uncomfortable and the bathroom was also very old. The shower leaked and sprayed everywhere when turned on. The noise level from the street echoed through the main corridoro on the first floor. I would not stay here again.

Great budget option! The room was very clean and spacious. :)

good relation price x acomodation.

Location is close to ADO.

More cleaning of the rooms. Better water pressure in shower.

Nothing special.Room was clean.Pesonally little nosey for me

It was a good cost effective place to stay while waiting to transfer to our booked resort. It is in walking distance to accessible beaches, shopping, and entertainment. If you do not want an all inclusive resort, but want an affordable place to stay for a holiday and just need a place to put your head at night, this might be your place. There are no safes to keep valuables in the room and the doors to the rooms are not the most secure.

Me enoje mucho porque yo cambié la reserva anterior que tenía porque aquí decía que tenía estacionamiento y NO lo tiene, pague un estacionamiento cercano

Everything good

near the beach

the front desk at the hotel were rude the toilet was leaking for 2 days. once they fixed it started leaking again. i asked them to give me another room. they said all of them were full which was a lie because most of the room next to me were vacant. so i asked for general manager to talk to. they told me he is in meeting at 12pm one hour later the guy in front desk told me i have a room in second floor i told him i am disabled he said there is nothing i can do for u. i was really mad and unhappy:(:(:(

Nice folks, room very clean , convenience store steps away. , 200 yards ( or so) to the beach. Lots of food options nearby. A/C was awesome.

I was unable to check in as they tried to shake me down for extra money, and then Expedia would not refund my money

Avoid BALAM Hotel, Playa Del Carmen at all costs. This place is disgusting, filthy, and dangerous. Cockroaches everywhere, stained sheets and towels, a broken child-sized toilet, and a “pool” that’s just a dirty tub. The photos online are completely misleading. When rain poured through my ceiling at midnight, the staff didn’t care — the guy just took pictures while my belongings got soaked. The replacement room was just as bad, with what looked like blood stains on the sheets. I didn’t sleep a minute and left first thing in the morning. Do yourself a favor: stay FAR away from this hotel. It is gross, unsafe, and a total scam.

No bad to stay, good location, AC on room, Parking not available, Breakfast is not good, don't include it,

very noisy in my experience

Motel like style in the US. Good clean rooms. Not so great clean outdoors furnishings. Good for 1 or 2 nites if you're only want to sleep. Poor breakfeast experience. Some hostels are better. Overwall did what I wanted, 1 nite stay, convinient location, cheap. Cant take coffe mug to room. You get what u pay, dont expect much, but works for some. It did for me. 5 star to cleaning lady and the male staff member front desk. Good stay if you dont mind the above.

Staff is very kind for me.

Simple hotel