Beautiful Mt Fuji views from our suite. The most incredible and responsive service from the front office staff who provided efficient and timely transportation by shuttle to nearby bus/transportation stops as well as to dinner and even the conbini one night when the only restaurant that was open (Jan 1) was full. It is definitely a food desert in that area, but we made do just fine. We enjoyed the shared onsen which was not busy at all.

Quite an unusual and interesting set up all together.

We had an amazing stay here. The staff went out of their way to take care of us. It is a beautiful facility. They transported us back and forth to the bus stations and the convenience store. They did a load of laundry for us as well. We rated our 2 nights in Hakone high on our list of favorites from our Japan trip. Thanks Hakone Shichifukuso for helping make great memories.

Great room with a beautiful view. Friendly helpful staff. Note that there is no shower in the room (it is part of the baths downstairs)

The hotel was much more remote than I expected. I arrived late, and the staff were very kind to pick me up at Tōgendai Station and help me get to the property. However, it can be quite difficult to reach on your own after dusk. In the morning, I tried calling a taxi to get to Sengokuhara, but it wasn’t easy to arrange one in this area. There are also no convenience stores or restaurants nearby, so it’s best to buy anything you need before arriving. On the positive side, the public bath was very relaxing, and the morning view of the lake and mountains was beautiful. Overall, a peaceful stay — just be prepared for limited access and amenities around the hotel.

Overall is was a good experience? The place was clean, the room was nice and spacious. And amazong balcony view of the Halone valley. But staff was very absent and the place felt desolate. Nobody did room service during my stay. Also I didnt use the hot bath as the water didnt look the cleanest? Also it is in a beautiful but isolated area. It you have a car, it was fine.

Super clean and very friendly staff

Wonderful stay, lovely view of Mount Fuji. Went above and beyond to help with it hire car issue, lovely friendly helpful people. Thank you

Great stay, the staff were really helpful. Offered pick-up and rides to nearby Togendai station. Relaxing location. Onsen with a view of Mt. Fuji. We lost an earring, but the staff found it after we left and offered to send it to out next stay. We are thankful!

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Driver was prompt and gave us local recommendations

Wonderful place to visit.

A bit isolated, but they were wonderful about taking us to the station. Only two restaurants open at night. But excellent location for Lake Ashi and the Hakone Ropeway. Just need good knees to climb the long stairs up, but the view of Mount Fuji from the front porch was worth it!

Lovely onsen and great views over the lake. Staff were friendly and helpful staff. Not many dinner options nearby.

Me and my group of 3 had a great one night stay. Would highly recommend!

The property is very safe and quiet. We can see Mount Fuji from the balcony. There are some very good traditional Japanese restaurants around this area, we tried several of them, we experienced the Japanese culture and delicious food at the same time. The hotel’s hot spring is very good, especially the outdoor one, I lied in the spring water, was around by the trees, bamboo fences, birds singing, spring steamers and fogs. It’s very relaxing and enjoyable. The manager arranged hotels , he drove us to restaurants, harbour and offered and picked us up when we needed. We had very special 4 days 3 nights there. We strongly recommended this hotel and will definitely come back with our family and friends. We appreciated all the help they provided.

It's a beautiful hotel with a really nice onsen

Jin was very helpful and went out of his way to keep us comfortable.

Great view of mountain Fuji from my unit but only setback is the location. We are fortunate to hire a car otherwise will be difficult to get around

Japanese style of everything.