Nice room and clean

The images on the website did not reflect the property accurately. The room was advertised as having two queen beds, but there was only one. Towels had holes in them and the bathtub was very small. The room was clean and the staff clearly work hard, but the property feels under-invested and closer to a youth hostel standard. The location was good for us, but overall we were disappointed and felt misled. The hotel was unwilling to acknowledge the discrepancies or offer an alternative room.

Very good location.

La était un

We came to Quebec City for the German Christmas Market. This is a busy time, and although this hotel would not have been our first choice, it was in our price range and available. Overall, we were more than satisfied. This is a budget friendly, basic hotel right in Old Quebec, steps from the major points of attraction. Communication prior to arrival was clear, concise, with little delay. Our rooms were very clean, comfortable and despite being advised there would not be housekeeping during our short stay, they still cleaned our rooms each day. We had a problem with one of the coffee makers in one room: it was replaced same day. All hotel staff encountered were helpful, professional and pleasant. We did not expect, for the price, luxury and we didn't get it. For the price, we got what we expected: restrained but clean, comfortable rooms very close to what we wanted to see during our stay. We would stay here again and we do recommend it. Note #1: this is a sister hotel to, among others, the nearby Acadia. It was made clear to us that in a pinch, we could seek help for issues there, if needed. Note #2: the hotel is older and aspects could be improved/repaired. Our sense is that current labor shortages & reduced tourist environment will make any sprucing up an immediate and understandable challenge.

We enjoyed the location. Our room was delightful although it was cold and we could hear everyone above us. But that had a certain charm to it. Beds were very comfortable.

Very nice, spacious room! Perfect location, excellent staff. Small fridge and microwave provided. Would have been great if they provided some better seating options - really just beds and a desk.

Beautiful stay. Perfect location and friendly staff as well.

Plus: Quiet, clean, reasonably priced, near everything one wants to visit and enjoy. Minus: We chose this hotel because of the welcoming photos. Our room did not resemble any of the photos presented. We were in cramped quarters (difficult to go around bed), was very warm (also a plus when coming in from cold), only one chair for two people. No bath (as most photos showed), nowhere to hold soap and such in shower. All in all, it was a pleasant stay at the hotel though false representation in pictures of rooms.

Très propre

Location was great. Rooms were dated but ok for the price. Cleaning staff did not speak English or French.

Good location, clean, easy to checkin and checkout

Good location, parking in the back($25/d). Did not have a microwave but was able to use the one across the street in an associated hotel Acadia.

The hotel was a great location for sightseeing in old town Quebec City

The property is excellently located. There are lots of shops, bars and restaurants just minutes away.

Very nice place, very quiet and it’s in the very center of all, near all the great attractions and restaurants… the only thing is that there is no parking available…

Clean rooms, good communication. In old town, very walkable!

Charming and perfectly located, the Hotel Ermitage was in an excellent location in Old Quebec!

We have to pay for parking

Great location, bit of a Fawlty Towers, the rooms are very dated, the room door deadbolt wouldn’t work, sink in the bedroom not the bathroom. Bed was very comfortable and communication was great. Would have no problem staying here again for short stays