Yes its a beautiful resort! Rooms are amazing and housekeeping team is top notch-shout out to Helmy and Mohammad on the 19th floor! Front desk were also helpful and smiley! But the service level anywhere else is not representative of a Rixos level! Staff at the buffet, restaurants , bars are clearly not happy working there and it shows in how they deal with customers. At the buffet i asked to get help finding a place for 4 the answer i got was find it yourself. Several in between employees fight were witnessed by our family. And several complaints from guests to manager also in front of me, about issues with the service. If you complain you get extra service because theyre scared to have bad reviews but thats not what a 5 star resort should have as a vision and weve been to several Rixos accross the world; where the service is the center of their mission; this was by far our worst experience. The guests as well were not respectful; some brought loud speakers with them everywhere which is against Rixos regulations, lots of them were swimming in fully dressed attire, beach was not cleaned from the garbage you could find it in the water, guests drunk, cleanliness at the buffet was sub par; we saw people eating off the buffet plates with their hands. And fights between guests about beach chairs, spaces etc-Totally unacceptable environment for the amount of money they charge to get a reservation! Very disappointing experience from a Rixos- too bad because the place is beautiful.

The hotel was clean but overcrowded. The air conditioning was very loud in our room. We came before in 2024, the breakfast and dinner buffet were excellent, now the quality is not good at all just many varieties. The staff at the resturant, at the beach at room service and at the security desks are not professionals yelling and arguing with each other loudly. The beach is full of stones, too bad. Fell down man times coming out of the sea. Lost my sun eye glasses and hurt my knees.

Best hot

Rooms missing several conveniences No spare glasses for water drinking No fly spray in room . Balcony too narrow to sit and enjoy views Balcony doors too heavy to operate No towel or robe hooks in bathroom Shower door open in only, contrary to international building codes AC thermostat not tesponsive , takes long time to achieve desired setting Sub standard lighting levels Mini bar not well stocked Drapes too heavy to slide

Everything was excellent, except dinner buffet was not really fresh has been dry (was disappointed) but definitely will go back next summer

This is not America. I’ve been to Egypt many times and have stayed at many different resorts, but charging $14–$20 USD for a beer and nearly $60 USD for a meal is simply unreasonable. Most resorts in Egypt offer a similar experience, so these prices are very difficult to justify. I would highly recommend Rixos reevaluate its food and beverage pricing. There is no reason I should be paying more for a drink or a meal in Egypt than I would for the same items back home in the United States. These prices are excessive and significantly take away from an otherwise enjoyable stay.

True 5 star hotel in every field

clean

WITH FINE DETAILS THE SHOWER SPECIALLY THE DOORS CAN BE BETTER.

The rooms were spotless, and the hotel as a whole was exceptionally well maintained. We initially encountered an issue with the room description on Expedia, but the front office manager, Kareem Mohamed, resolved it promptly and ensured we were comfortable and satisfied. We truly appreciate him and his team for going above and beyond to enhance our stay. The service was outstanding, and the staff consistently made an effort to ensure we had everything we needed. The beach and pool were fantastic, and the golf cart service made it easy and convenient to travel to the restaurants or back to our tower. Overall, we had a wonderful experience and thoroughly enjoyed our stay!

We upgraded to half board, the staff are above and beyond specially the front desk, the food is awesome and the place is more than amazing.

Amazing experience with the family very family, friendly extremely friendly staff. It’s also convenient to a lot of surrounding services. Super clean and beautiful. Water is stunning.

Outstanding experience. Words will not express enough how wonderful the stay was. The staff is always helpful. The stay was above and beyond.

Honestly the worst experience of my life, what a waste of money. I wish i went to another resort. Alot of the staff a rude, you ask for something, you will need a lot of patience as the dont bring it to you, the Customer service in this resort is the worst in the world.

Great place to stay for a vacation, beach is phenomenal.

All Amazzingg and hotel did for us upgrade for Junior suite

Very beautiful resort

It was great stay. The hotel gets little crowded but they Maintain the quality.

My stay at Rixos Premium Alamein Hotel was nothing short of exceptional. From the moment I arrived, the level of service and attention to detail was outstanding. The staff were warm, professional, and always ready to go the extra mile to ensure comfort and satisfaction. The rooms were beautifully designed—spacious, spotless, and equipped with everything needed for a relaxing stay. The bed was incredibly comfortable, and the view added an extra touch of luxury to the experience. Dining at the hotel was a highlight. The variety and quality of food were impressive, with fresh ingredients and flavors that catered to every taste. Whether it was breakfast, lunch, or dinner, each meal felt like a premium experience. The facilities were equally remarkable. From the pool and beach areas to the gym and entertainment options, everything was well-maintained and thoughtfully organized. There was always something enjoyable to do, whether relaxing or staying active. What truly sets this hotel apart is its commitment to excellence. Every detail, big or small, is handled with care, making guests feel valued and welcomed. I highly recommend Rixos Hotel to anyone looking for a luxurious, comfortable, and unforgettable stay. I will definitely be returning. USA 🇺🇸

The room is clean, housekeeping person was excellent, breakfast was amazing.