Overall Ratings & Reviews The Charlton Boutique Hotel

Good instructions. Nice room.

It suited the purpose, bed and shower. Only 2 towels provided,no bath towel! Nice evening meal in the restaurant.

Very clean and comfortable, friendly staff and excellent food. Only gripe was the shower wasn’t great.

Strange, but not in a bad way! The quality of the restaurant food is amazing. Bith evening meal and breakfast were delicious

Very clean. Staff very patient with inquisitive child. Our family room was very cozy and appealing. Excellent value for the money

Great service let me book in early i could not get the tv to work shower was a dribble and the decour in the bathroom was tired Was ok for me i was on my own

Accommodation was adequate with a few problems, there was a water drip noise echoing up the bath plug hole disturbing our sleep, the shower flow was extremely poor and the handle support would not support the shower head so it drooped making it impossible to have a normal shower. Noisy doors banging shut late at night and early morning. A place to AVOID in my opinion, I’ve stayed in better Travelodge at less money !

Very clean, possibly would have been nice to have some apps on the TV. The shower didn't have a lot of pressure, and the bathroom lacked a radiator. The bed was comfortable enough.

Ideally located for us as visiting family that live in Charlton Kings and didn’t want to stay in central Cheltenham where most hotels don’t have dedicated parking. The room however felt a bit dated and the mattress was very soft and uncomfortable. My husband resorted to sleeping on the floor for a couple hours the last morning.

The room was excellent. The only let down was that breakfast was advertised as available from 8am (not just to guests but also on a banner outside the hotel) but by 8:30 the dining room was still locked and in darkness, and no staff were around to ask. I don't know if it opened after that as I had to go. If you're wanting breakfast I'd check first.

Awful, grubby dirty towels and dusty, I did not stay and moved to another hotel, I spoke to the Manager Sammy for a refund and she point blankly refused £394.. I’ve had to go through my bank to get a refund Awful service and rude. Avoid like the plague!

We stayed here to visit friends who live really close to the hotel. As this is a "contactless hotel" there is no reception to check in or out. You should receive a text/email the day before your stay telling you the access code to gain entry to the hotel, your room number and code to open the key safe on the wall outside your room. This worked well for us but you do need to check that you have received this as I don't know what you would do if you didn't have this info. The staff were around in the morning and they were polite and friendly. The breakfast was excellent. We would stay here again.

Clean warm nice people

The hotel used a code policy to enter the hotel and room,so not many staff about to help with any enquiries. The room itself was well set out and comfortable, with lots of cupboards and draws to put clothing.The hotel just lacked atmosphere.

Never stayed where there is no reception before, but was a very smooth process

I booked a stay through Hotels.com for last night, as I was arriving after the regular check-in hours. Following the instructions in my booking confirmation, I contacted the hotel to inquire about their late check-in procedure, which was listed as available. That evening, I received a message from the hotel confirming my stay, along with the room number and door access codes. However, upon arriving at the hotel and entering the room I had booked, I was shocked to find other people already sleeping there. I immediately double-checked the confirmation details to ensure there wasn’t an error on my part, but the room I was given was indeed the one I had reserved. I have since messaged the hotel about this issue and have yet to receive any response. I am requesting a full refund for this unacceptable experience.

Lovely accommodation. Nice sheets and comfortable bed. Shower did not work properly.overall very nice for our overnight stay. Went for dinner and breakfast at oncore restaurant (,within hotel,) Excellent food and service.

Clean, helpful staff , excellent dining area table cloth and napkins

Convenient, contactless check in, friendly & helpful bar/restaurant staff

Pleased with our stay at this hotel. The access codes for entry Into the hotel and rooms were not sent until after we had set off, but at least we could contact someone by phone for this information. Please keep this phone contact for future use by others. Parking can be restricted.