La Maison Du Mile-End

Explore La Maison Du Mile-End
5.2
Fair
From 120 reviews
Cleanliness

4.8

Room Comfort

5.2

Service and Facilites

5.8

Traveler Reviews La Maison Du Mile-End

Number of reviews per page
20
40
Top reviews
TYLER
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Here's the deal - this place is good and the reviews I think if the property leaned in to being a bit more "hostel" than a hotel or bed and breakfast even, their reviews would be a lot more fair. My issues are mostly from lack of communication. Booking through Expedia made it hard to check in (since there's actually no physical person to check in with - and it's done online on their own website.. so if you book here, your email will not be the same as the check in one, so you have to call or show up and talk over their ipad), there was no information in the room about the free breakfast or wifi, but the latter was on a board in the kitchen (which didn't matter, because there wasn't even a password to protect the wifi), and the only reason I knew there was a breakfast was because my profile on their site offered me to add a breakfast for additional fee, BUT AGAIN, WE NEVER GOT BREAKFAST. Never knew timing, assumed kitchen, but nothing was left for us or asked of us.. we weren't itching to have it but we would have liked to be offered or any kind of communication.. The room was definitely not the cleanest; under the bed, the floor in general, was not well cleaned. There were leftover clothes in the dresser. ALL that to say.. the place was good. It was a good place to just sleep in, to leave your personals, it felt safe enough and when we finally met the on duty manager, he was nice. I think this place just needs a bit of a rebrand :)
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VINESH
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It is shocking Expedia still lists this property. There is no front desk—check-in is online via a non-mobile-optimized process where certain steps only work in landscape mode. Expedia omits the building number, listing only a street name (we found the number on Google). Arriving around midnight after Osheaga, we struggled with a flaky electronic keypad. A single touch is required to wake the pad before entering the code; entering it directly triggered multiple failed attempts and locked us out. We reached out via help chat at 12:21 AM on August 3rd, only to be told: “Your stay ended today (2026-08-03), so the door code is no longer active.”. Checkout was supposed to be 11am August 3rd. Luckily, a final attempt got us inside. Getting into the bedroom was fine, but we realized after digging into the details that it was a shared bathroom—something other Montreal properties state clearly in the room title. I admit it was our mistake. With no laundry basket provided, dirty towels from previous guests were left scattered on the floor. The breaking point was the bed: despite being made, there were stray hairs on the sheets and mud stains on the comforter. It was unclear if the linens were even washed between stays. We ultimately decided it was more comfortable and hygienic to sleep in our car than to chance it in this dump.
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Tyson
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I stayed at this property for a weekend during Osheaga. Had this been a standard vacation rather than a festival stay, I would have been quite disappointed. Breakfast was not provided, and I was only informed of this upon check-in. The refrigerator in my room had a strong moldy odor. The electronic door lock system malfunctioned before I could even access the room. There was visible mold in the bathroom, along with a rusty drain stopper that was both unappealing and unsanitary. Most concerning of all, on the second night someone attempted to enter (or did enter) my room while I was half-asleep — I clearly heard the door open and close quickly. This was by far the most unsettling part of the stay. Overall, the property is marginally acceptable given the price point. However, I would not recommend it to anyone seeking a clean, comfortable, or secure stay.
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Manuel Adolfo
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Well located in a nice area, Great local shops.
Cynthia
icon-with Partner
with Partner
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This hotel was not as advertised. We paid for a queen bed and got a double. Breakfast was supposed to be included but was not (apparently the app to order breakfast was not working). The computer program for registration was also not working properly. We tried several times in advance to complete the booking online as requested but even after spending half an hour with someone on the phone we couldn’t do it. We then spent two hours checking in with the help of the on-site manager. Both the on-site manager and person on the phone were courteous and aware that the company has a flaw in its reservation system but they were not supported by the administration staff to deal with the problem. The building very rundown and someone had dumped a very full ashtray into the bathroom garbage basket where it sat with the odour permeating the building for the two nights we were there.
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Michelle
icon-with Partner
with Partner
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff were kind and friendly, and we had no issues with the service. Unfortunately, the cleanliness of the hotel was extremely disappointing. The shared bathroom sink had beard shavings on it when we arrived, and they remained there for our entire stay. The light switches were so dirty that I ended up cleaning them myself with Lysol wipes. Every time we entered our room, there was a strong unpleasant odor, even after I sprayed perfume. The mini fridge was filthy—it smelled bad and had visible mold inside. The air conditioning unit in our room didn't work, and the bedside lamp was unusable because it was plugged into a faulty extension cord. The overall condition of the room also left us questioning whether the bedding had been properly cleaned before our arrival. While the staff were pleasant, the lack of cleanliness and maintenance made for an uncomfortable stay. I would not recommend this hotel to anyone who values a clean and well-maintained environment. In addition there is a $100 deposit you are forced to pay to check in in case anything is broken or stolen in your room. They specifically state you will not be charged however my credit card was charged this fee. Currently waiting on my refund.
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Fanny Cecilia
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Is not what the advertising and is extremely confusing!
Frédérique
icon-with Friends
with Friends
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

N’a pas eu notre réservation (payée et réservée) et aucune aide apportée. Terrible service.
Sarah
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Was a reliable cozy place to sleep. Our bed and floor was covered in pet hair and dirt and was just not very clean overall so we had to use our own personal sheets and pillows. The shared bathroom was clean enough but was not restocked once during our stay. It was hard to get in contact with staff if you needed something urgently. It was overall worth it for the price but I recommend you bring your own blankets, pillows and bathroom supplies like toilet paper and hand soap.
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Jeremy
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The location is really nice and it's above a wonderful cafe with live music. The rooms are nice with shared bathrooms. Breakfast is make your own with basic ingredients. (1 or 2 eggs, white bread, fruit, peanut butter, and a nice kitchen. Sorry to say it feels a bit neglected. Things such as shower heads not working properly and door knobs held on with tape, teflon pans for making breakfast - way past their lifespans, bathrooms not cleaned regularly, etc,.. makes it feel like a bit run down The owner that we met was very nice and accommodating and I think they would have a great place otherwise.
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Chloe
icon-with Partner
with Partner
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

We stayed on the bottom floor but got access to two bathrooms and a full kitchen. Staff were excellent, very helpful and friendly. It’s an old building so keep that in mind. I enjoyed the charm and reminded me of staying in my first apartment. I would stay there again!
Sylvain
icon-
2.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Extrêmement bruyant jusqu’à 11 heures le soir pourriture dans les chambres, la poubelle de ma chambre quand je suis rentré était pleine ménage. Pas bien fait ne pas recommander cet endroit. Bonne journée
Kurt
icon-with Partner
with Partner
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The location was great, and the building itself was nice enough, but overall, the place was not clean. The sheets on our bed were not fresh when we checked in, and we discovered hair and crumbs on them the first night we slept. We decided to wash them ourselves on the second day to ensure their cleanliness. The bathrooms seemed to have never been cleaned, as there was hair and dirt around the floor and dust build-up on all surfaces. If the stay had been cheaper, it wouldn't have been so bad, but for over $600, it's astounding to find the property in this state.
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Hadi
icon-
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Location
Pawandeep Anisha
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

It was good wish the bathrooms were assigned to each room
Marianela
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The staff was courteous
GUSTAVO
2.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Room dirty no tv .. the bed terrible I go one day before.. they never said that I need share bathroom and kitchen both terrible dirty.. they don’t clean room ni building.. kitchen dirty .. room very small 4 mts .. pool is plastic.. no recommend it….breakfast no good…
Martine
icon-Leisure
Leisure
4.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

My biggest issue with the place was that neither the listing on Expedia nor the hotel’s website made it clear that there was 1 shared bathroom for all the guests. This should be advertised in BOLD. That bathroom was FILTHY- dirty toilet, hair and dirt everywhere. My sheets were also dirty- hair and crumbs. The best thing I can say for this hotel is that the host was very friendly and helpful.
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Francesco
icon-with Partner
with Partner
6.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

The room was dirty specifically the ceiling fan. The breakfast option was the same from the last two times we ordered. The bathroom could be better, good thing I brought my own toiletries.
Martin
icon-with Partner
with Partner
2.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

The issues that we encountered were dirty floors and filthy rug , dirty bathroom and no toilet paper. Sharing one bathroom with six other rooms,each room containing up to four people and some with animals. It appeared to me that some people live there permanently .We had Dirty marks on our pillowcases .The back wall of our room was damp and discolored also the ceiling was peeling and looked like it was about to fall down.The heater control unit was a knob hanging from the heater by a wire, which is very dangerous. The door code didn’t always work. The breakfast was novel to say the least and was short on what was ordered. We had one towel between two and that wasn’t clean so we didn’t use it . As for the dead hanging plant that sums it up!!!! My wife has asthma and has allergies and this was not a good environment for her. Expedia told us to report this to the front desk and we told them that there wasn't any. We have since discovered that Expedia have known about this hostel for years and have chosen to ignore the same Problems which date back to at least three years. Why is this dump allowed to accept guests through Expedia and steal people’s money??? I think this is a sick joke Expedia asking what the problems were, when they have had reviews for exactly the same things we endured. The hostel refused us a refund and Expedia are still advertising their lies. Hope this is clearer,
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