Stayed one night at Premier Inn Kendal (Lake District) for a leisure trip. Overall a solid stay with only a couple of minor gripes worth flagging. The room was comfortable, clean, and exactly what you'd expect from Premier Inn — good bed, decent temperature control, and a quiet night's sleep. Staff were friendly and helpful throughout. Good value for the area, especially given the Lake District location. Two things let it down slightly: parking is a real issue here. It’s under refurbishment but they aren’t using the car park and there is space. There wasn’t any other spaces near the hotel and no other option. Staff didn’t help and I wouldn’t go back due to this. Also, only one towel was left in the room despite it being a standard double, which meant a quick trip to reception. Small thing, but worth mentioning.

We had a lovely stay at the hotel. It was a great location with many restaurants walking distance. The room was very clean and the free breakfast was very convenient. The staff were very pleasant and Christine specifically was very kind and beyond helpful! She went above and beyond in helping us sort out a piece of luggage that we had forgotten at the hotel.

Very poor set up for breakfast, no variety, we realize you are under construction. We were not notified prior to checking in. No excuse for not having a spare room to access breakfast, a microwave, bread (besides chocolate crouissants), there was rarely fruit and poor selection of food, at front door where there are checkins. No place to prepare a breakfast, no table, lousy when it is included in the price of the stay. Room lacked a proper table and 2chairs to eat breakfast. No washcloths either. Further, when I tried to book directly through the hotel, there were no vacancies. Got stung by a US BOOKING company, cost me $1,084 but was charged $1,584 once converted to cdn. A very disappointing stay. I have been at Premier before and came back. Will think hard about staying there ever again. When we stayed for 10 days, our room should have been better equipped.

This hotel chain is no longer living up to the 'Premier' brand. Whilst the staff are friendly enough, you certainly don't get a customer service due to the lack of staff. We found ourselves having to search for staff to order at the bar. It was so slow, we decided the best option was to eat out. Breakfast was similar - items ran out very quickly and we found ourselves waiting for over ten minutes for just eggs. Rooms - VERY tired and a serious lack of attention to detail. Furniture missing from the rooms and looking out through filthy windows. I did ask for details from the staff to pass on my concerns and was given a scrap bit of paper with the Web address. I chose to use the WhatsApp but it was in the region of 5 plus days before I got a response. After numerous times of trying to contact someone, when I succeeded, the customer care representative was good. To summarise, the staff are good but investment in the infrastructure is greatly over-due. Would I stay again? Probably NOT. Better places are available within Kendal which are more focused on quality rather than profit.

The bedroom windows do not open. The air conditioning was quite noisy and fairly ineffectual. I need to take more care when booking. I would not have booked to stay here if I knew the windows don't open. Personally, I like fresh air and also feel that non opening windows are a safety hazard. Otherwise, the room was usual good premier inn standard. The staff were excellent.