H***b

10.0

/10

Reviewed 24 hour(s) ago

A pretty good hotel for Balikpapan.

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Anita S.

Leisure

10.0

/10

Reviewed 4 day(s) ago

From check-in to check-out, the staff were very friendly and helpful. Excellent service... All facilities are available... The best Pentacity Balikpapan.

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Nur H. S.

9.6

/10

Reviewed 7 day(s) ago

The restaurant's food hasn't changed. It's monotonous and not very tasty.

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Accommodation's Reply

25 May 2026

Dear Mr./Ms. Noor H.S., This is a message from PentaCity Balikpapan Hotel. Thank you for sharing your experience and feedback. We apologize if the menu and taste in the restaurant did not meet your expectations. This feedback will be considered by the relevant team for evaluation and improvement of future menus. Your feedback is very valuable and encourages our team to continue improving the quality of service and comfort for all guests. Sincerely, The Management Team

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ENDRO A.

9.7

/10

Reviewed 2 week(s) ago

Quick check in. Quick response to problems.

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Accommodation's Reply

20 May 2026

Dear Mr. Endro A., Sincerely, PentaCity Balikpapan Hotel. Thank you for sharing your experience. We are delighted to hear that the quick check-in process and the prompt service from our team in addressing your needs and concerns throughout your stay provided a memorable experience. Your feedback is invaluable and encourages our team to further improve the quality of our service and comfort for all our guests. We hope you will have a similarly positive experience on your next stay. Sincerely, Management

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L***i

Business

9.4

/10

Reviewed 2 week(s) ago

security lantai 7 friendly, fasility ok

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Accommodation's Reply

21 May 2026

Dear Valued Guest, Warm greetings from PentaCity Balikpapan Hotel. Thank you for sharing your experience. We are pleased to hear that the service from the security team on the 7th floor was impressive and that you enjoyed the hotel's facilities comfortably during your stay. Your feedback is invaluable and encourages our team to further improve the quality of service and comfort for all our guests. Sincerely, The Management Team

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M***a

9.4

/10

Reviewed 2 week(s) ago

I was really happy staying here, the staff were friendly, the room was clean, the food was delicious and varied, thanks for the hospitality, Pentaa.

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Accommodation's Reply

20 May 2026

Dear Valued Guest, Warm greetings from PentaCity Balikpapan Hotel. Thank you for sharing your experience. We are delighted to hear that the friendliness of our staff, the cleanliness of your rooms, and the variety of food provided a memorable experience during your stay. Your feedback and compliments are very meaningful and motivate our team to continue striving to improve the quality of our service and comfort for all our guests. We hope you will have another memorable experience on your next visit. Sincerely, The Management Team

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E***a

9.7

/10

Reviewed 2 week(s) ago

All the services are great, very, very friendly.

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Accommodation's Reply

16 May 2026

Dear Valued Guest, Warm greetings from PentaCity Balikpapan Hotel. Thank you for sharing your experience. We are delighted to know that our service and friendliness left a positive impression on you during your stay. Your feedback is invaluable and motivates our team to further improve the quality of our service and comfort for all our guests. We hope you will have another wonderful experience with us on your next stay. Sincerely, The Management Team

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H***l

9.4

/10

Reviewed 2 week(s) ago

It's quite ok with sea view and good access to mall.

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Accommodation's Reply

16 May 2026

Dear Valued Guest, Warm greetings from PentaCity Balikpapan Hotel. Thank you for sharing your experience. We are delighted to hear that the ocean view and direct access to the shopping mall made your stay convenient. Your feedback is invaluable and encourages our team to continue improving the quality of service and comfort for all our guests. We hope you will have a similarly memorable experience on your next stay. Sincerely, The Management Team

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M***a

Leisure

8.5

/10

Reviewed 2 week(s) ago

Strategically located within a mall, close to the airport. However, the water settings in the shower, which are sometimes hot and then suddenly cold, might need to be checked.

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Accommodation's Reply

21 May 2026

Dear Valued Guest, Warm greetings from PentaCity Balikpapan Hotel. Thank you for sharing your stay experience. We are pleased to hear that our hotel's excellent location has made your travels convenient. We apologize for the issue with the water temperature in the bathroom. Your feedback will be forwarded to the relevant team for investigation and improvement of our facilities. Your feedback is very valuable and encourages our team to continue improving the quality of service and comfort for all our guests. Sincerely, The Management Team

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M***i

Staycation

8.5

/10

Reviewed 2 week(s) ago

The rooms are cramped and the bathrooms are cramped, especially in the rooms on the 9th floor.

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Accommodation's Reply

15 May 2026

Dear Valued Guest, Warm greetings from PentaCity Balikpapan Hotel. Thank you for sharing your experience. We apologize if your room and bathroom were not comfortable during your stay. Your feedback is valuable to us as we continuously strive to improve the comfort and quality of our facilities for all guests. Your feedback is very valuable and encourages our team to further improve the quality of service and comfort for everyone. We hope your next visit will be an even better experience. Sincerely, The Management Team

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F***a

Staycation

8.8

/10

Reviewed 3 week(s) ago

The location is very convenient within the BSB area, perfect for those looking for a staycation and a stroll around the mall. The water pressure on the 11th floor is a bit low, but the room is comfortable overall. The pool is also nice and not too crowded because there's a water park. Those entering the lobby from inside Pentacity Mall can go through the door next to Uniqlo on the first floor.

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Accommodation's Reply

15 May 2026

Dear Valued Guest, Warm greetings from PentaCity Balikpapan Hotel. Thank you for sharing your stay experience. We are delighted to hear that you enjoyed the location, the comfort of your rooms, and the pool facilities during your stay. We also appreciate your feedback regarding the water pressure on the 11th floor, which we will take into consideration for future evaluations and improvements. Your feedback is very valuable and encourages our team to continuously improve the quality of service and comfort for all our guests. We hope you enjoyed your stay again on your next visit. Sincerely, The Management Team

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D***a

8.4

/10

Reviewed 3 week(s) ago

Stay at Pentacity Review Booked for my family trip. Ambiance/Facilities: Everything is nice. Food: Food are okay. Staff Assistance: The staff are friendly and helpful. Highlights: Have booked this hotel for the second time and got the same experience, but this time it feels smaller, maybe we got the smoking room, meanwhile I booked for the non-smoking one. Price: Worth the price. Location: Strategic location, located at central city and easy to go anywhere.

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Accommodation's Reply

15 May 2026

Dear Guest, Warm greetings from Pentacity Hotel Balikpapan. Thank you for sharing your stay experience. We are pleased to know that Pentacity Hotel Balikpapan was chosen for your family trip. Your feedback is truly appreciated and motivates our team to continue delivering a pleasant stay experience for every guest. We look forward to welcoming you again on your next family visit. Warm regards, Management

DUONG X. M.

Leisure

5.7

/10

Reviewed 3 week(s) ago

Bad 4 stars hotel. The toilet/bathroom so small. Very noisy on Saturday afternoon. Breakfast so poor.

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Accommodation's Reply

15 May 2026

Dear Mr./Ms. Duong X. M., Warm greetings from Pentacity Hotel Balikpapan. Thank you for sharing your review. We sincerely apologize for the inconvenience experienced regarding the bathroom size, noise during the weekend, and the breakfast experience which did not meet your expectations. Your feedback has been noted and shared with the related team for evaluation and improvement. Your feedback is truly appreciated and motivates our team to continue delivering a pleasant stay experience for every guest. We hope to have the opportunity to provide you with a better experience in the future. Warm regards, Management

F***a

Staycation

8.5

/10

Reviewed 3 week(s) ago

I thought the room was as big as the photos. It turns out it is 🤭

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Accommodation's Reply

11 May 2026

Dear Valued Guest, PentaCity Balikpapan Hotel welcomes you. Thank you for sharing your experience. We apologize if the room size did not meet your expectations. We always welcome your feedback so that we can improve the comfort and quality of information we provide. Your feedback is invaluable and encourages our entire team to continuously improve our services and comfort for all guests. We hope your next visit will be an even better experience. Sincerely, The Management Team

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E***h

Staycation

6.8

/10

Reviewed 4 week(s) ago

My first staycation here, I immediately took a Family room (like a studio apartment) which I didn't think was cheap (1.7). The curtains need attention, they are no longer suitable for a Penta Hotel. The hotel has only been open for a few years (or was it just the room I used?). Slippers are provided, but sometimes without them, the floor feels sticky and uncomfortable to walk on. The television remote in the living room doesn't work. The service is very good, all the staff are friendly, the food is okay... Access to shopping and culinary centers is indeed unquestionable. Please pay more attention to the room interior.

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Accommodation's Reply

05 May 2026

Dear Mr./Ms. E*h, Sincerely yours, from PentaCity Balikpapan Hotel. Thank you for sharing your experience. We apologize for any inconvenience, particularly regarding the condition of the curtains, the cleanliness of the floor, and the functionality of the TV remote in your room. This is a significant issue and we have promptly informed the relevant team to investigate and improve it. We appreciate your appreciation of our staff service, the quality of the food, and the easy access to the shopping center and restaurants. Your feedback is very meaningful and encourages our team to continuously improve the quality of service and comfort for all our guests. We hope your next stay will be an even better experience. Sincerely, Management

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A***a

Business

8.2

/10

Reviewed 4 week(s) ago

Hotel combined with mall area in city center, to airport only 10 minutes

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Accommodation's Reply

04 May 2026

Dear Ms./Mrs. A*a, Sincerely, PentaCity Balikpapan Hotel. Thank you for sharing your experience. We are delighted to hear that our location, adjacent to a shopping center and with easy access to the airport, was well-received during your stay. Your review is very valuable and encourages our team to continue improving the quality of service and comfort for all our guests. We hope you experienced this comfort again on your next stay. Sincerely, Management

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Nadia S.

10.0

/10

Reviewed 5 week(s) ago

Everything was great. It was nice to sleep in a hotel in a mall 🥰

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Accommodation's Reply

04 May 2026

Dear Ms. Nadia S., Sincerely, from PentaCity Balikpapan Hotel. Thank you for sharing your experience. We are delighted to hear that you had a pleasant time and enjoyed the convenience of your stay at our hotel, located within the shopping mall. Your feedback is invaluable and encourages our team to continue improving the quality of service and comfort for all guests. We hope you will have a similarly pleasant experience on your next stay. Sincerely, The Management Team

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Nuraini

9.4

/10

Reviewed 5 week(s) ago

All the hotel facilities are comfortable and because it is in the same location as the mall, it is convenient if you want to go to the mall. The downside, in my personal opinion, is that the food variety is very limited... There are also few cakes... Even... for bread, there are only 3 choices of jam, yesterday there were no cereal or chocolate for children... Hopefully in the future there will be more variety, especially food for children.

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Accommodation's Reply

27 Apr 2026

Dear Ms. Nuraini, Sincerely yours, from PentaCity Balikpapan Hotel. Thank you for sharing your experience. We are delighted to hear that you enjoyed the comfortable hotel facilities and easy access to the shopping mall. We apologize for any inconvenience regarding the limited breakfast options, including options for children. Your feedback will be taken into consideration for future improvements. Your comments are invaluable and encourage our team to continuously improve the quality of service and comfort for all guests. We hope your next visit will be an even better experience. Sincerely, The Management Team

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ermawati c.

Business

10.0

/10

Reviewed 6 week(s) ago

It was a great stay here, next time I will come back here again

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Accommodation's Reply

27 Apr 2026

Dear Ms. Ermawati C., Sincerely, PentaCity Balikpapan Hotel. Thank you for sharing your experience. We are delighted to hear that you enjoyed your stay and that you plan to visit again. Your feedback is very valuable and encourages our team to continuously improve the quality of service and comfort for all our guests. We hope your next visit will be just as memorable. Sincerely, The Management Team

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ermawati c.

Business

10.0

/10

Reviewed 6 week(s) ago

It was a great stay here, next time I will come back here again

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Accommodation's Reply

27 Apr 2026

Dear Ms. Irmawati C., Sincerely, PentaCity Balikpapan Hotel. Thank you for sharing your experience. We are delighted to hear that you enjoyed your stay and that you plan to visit again. Your feedback is very valuable and encourages our team to continuously improve the quality of service and comfort for all our guests. We hope your next visit will be just as memorable. Sincerely, The Management Team

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Pentacity Hotel Balikpapan

Overall Ratings & Reviews Pentacity Hotel Balikpapan

8.8

8.7

8.6

9.2

8.8

Traveler Reviews Pentacity Hotel Balikpapan