Gajah Mada Hotel Lumajang

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9.0
Exceptional
From 197 reviews
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Cleanliness

9.0

Room Comfort

8.9

Meal

8.9

Location

9.1

Service and Facilites

9.0

People often mention about Gajah Mada Hotel Lumajang
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Distance to City Center (17)
Accessibility (17)
Bedroom (17)
Staff Friendliness (16)
Ambiance (15)
Bathroom (15)
Surroundings (13)
Family Friendly (13)
Wifi (13)
Room Space (13)
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Traveler Reviews Gajah Mada Hotel Lumajang

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Customer reviews
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Nila S.
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9.4
/10
Reviewed 5 day(s) ago
Nice hotel, clean, old but well maintained building, close to the city center.
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Accommodation's Reply
21 Feb 2026
Dear Ms. Neela, Thank you for choosing Gajah Mada Lumajang Hotel as your accommodation. We greatly appreciate your time and trust in us. We are delighted to hear that you were comfortable with our clean and well-maintained hotel, as well as its convenient location near the city center. This positive review encourages our entire team to continue maintaining the quality of our facilities and improving our services in the future. We hope to welcome you back to Gajah Mada Lumajang Hotel for your next stay and hope for an even better experience. Sincerely, The Management Team, Gajah Mada Lumajang Hotel
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Nabil m.
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Business
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8.5
/10
Reviewed 3 week(s) ago
Excellent service, best staff. Nice room.
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1 people find it helpful
Accommodation's Reply
05 Feb 2026
Dear Mr. Nabil Mahathir, Thank you for your review and for choosing to stay at Gajah Mada Lumajang Hotel. We greatly appreciate your positive review. We are delighted to know that you were satisfied with our service, the friendliness of our staff, and the quality and comfort of your room. Guest satisfaction is our top priority, and your review encourages our entire team to continue providing the best service. We hope to welcome you back to Gajah Mada Lumajang Hotel for your next stay. Sincerely, The Management Team, Gajah Mada Lumajang Hotel
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Mas A. A. H.
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Staycation
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8.8
/10
Reviewed 5 week(s) ago
The staff is friendly. The TV in the room needs to be replaced with a smart TV, as the LCD TV has some parts that are "dry."
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Accommodation's Reply
25 Jan 2026
Dear Mr. Ahmad Arif Hidayat, Thank you for choosing and staying at Gajah Mada Lumajang Hotel. We greatly appreciate your time and trust, and are pleased to know that our staff appreciated our friendly and impressive service. Regarding your feedback on the in-room television facilities, particularly your suggestion to upgrade to a smart TV and the deteriorating condition of the LCD screen, this is a matter of concern and an important note that our management will consider and improve in the future. Thank you for your constructive feedback. Your comments are vital to our efforts to improve the quality of our service and guest comfort. We look forward to welcoming you back again in the future with even better service. Sincerely, The Management Team, Gajah Mada Lumajang Hotel
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A***a
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8.5
/10
Reviewed 6 week(s) ago
Located in the city center and access to everywhere is close
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Accommodation's Reply
15 Jan 2026
Dear Valued Guests, Thank you for choosing and trusting Gajah Mada Lumajang Hotel as your accommodation. We are honored to have served you during your stay in Lumajang. Gajah Mada Lumajang Hotel is centrally located, making it convenient to access public amenities, restaurants, and other important landmarks. We hope that the convenient location and the services we provide made your stay a pleasant one. We are committed to continuously improving the quality of our services and facilities to ensure the satisfaction of all our guests. We greatly appreciate your feedback and suggestions, which are invaluable for future evaluations and improvements. We look forward to welcoming and serving you again at Gajah Mada Lumajang Hotel on your next visit. Sincerely, The Management Team, Gajah Mada Lumajang Hotel
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A***a
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9.1
/10
Reviewed 6 week(s) ago
Nice and comfortable for a staycation in Lumajang, located in the city center
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Accommodation's Reply
15 Jan 2026
Dear Valued Guests, Thank you for choosing Gajah Mada Lumajang Hotel as your accommodation. We deeply appreciate your trust and are honored to have provided you with a comfortable and memorable stay. Gajah Mada Lumajang Hotel is centrally located, making it convenient to access various attractions and destinations in Lumajang. We hope that the comfort you experienced during your stay contributed to a memorable holiday. We look forward to welcoming you again to Gajah Mada Lumajang Hotel and look forward to providing you with the best service in the future. Sincerely, The Management Team, Gajah Mada Lumajang Hotel
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Johan P.
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Business
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9.4
/10
Reviewed 8 week(s) ago
This is the umpteenth time I have stayed at this hotel and the service is always pleasant.
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Accommodation's Reply
29 Dec 2025
Dear Mr. Johan, We would like to express our deepest gratitude for your continued trust in Gajah Mada Lumajang Hotel as your accommodation. It is a great honor for us to welcome you again. We are delighted to hear that your stay was very positive, especially regarding the service we provided. Your compliments motivate our entire team to strive to maintain and improve the quality of our service for the comfort of all our guests. We hope that Gajah Mada Lumajang Hotel will always be your first choice when visiting Lumajang. We look forward to welcoming you again with our best service. Sincerely, The Management Team, Gajah Mada Lumajang Hotel
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armita
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Business
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9.7
/10
Reviewed 13 week(s) ago
I really love this hotel! It's cheap, but it's not cheap. The building may look old, but the rooms are modern, minimalist, clean, and comfortable. The staff is also friendly and very helpful. I ordered food online and left it in the lobby. I intended to pick it up myself, but the front desk staff delivered it to my room without asking. Thank you so much.
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Accommodation's Reply
26 Nov 2025
Dear Ms. Armita, Thank you very much for choosing Gajah Madalumajang Hotel as your accommodation choice. We are delighted to hear that you enjoyed our room amenities, cleanliness and our services. Your positive feedback regarding the comfort of our rooms, the friendliness of our staff and their thoughtfulness in helping us with our food orders means a lot to us. We will continue to strive to provide the best service possible, so that all our guests have a pleasant and memorable stay. We sincerely hope to welcome you back on your next visit, Ms. Armita. Sincerely, Gajah Madalumajang Hotel Management
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Rissalwan H. L.
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Business
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10.0
/10
Reviewed 13 week(s) ago
Staying at this hotel not only gives you breakfast, but also a free dinner with a view of the rice fields in the evening.
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Accommodation's Reply
26 Nov 2025
Dear Mr. Rissawan, It was our pleasure to serve you during your stay with us. We hope you had a pleasant and memorable stay. We look forward to welcoming you back to Gajah Mada Lumajang Hotel in the future. Best regards, Gajah Mada Lumajang Hotel Management
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Satriyo A. N.
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Business
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10.0
/10
Reviewed 14 week(s) ago
This was my first time staying here, as I've never transited through Lumajang. Good hospitality. Breakfast was delicious.
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1 people find it helpful
Accommodation's Reply
17 Nov 2025
Dear Mr. Satriyo, Thank you very much for your review and trust in staying at Gajah Mada Lumajang Hotel. We are very pleased to know that your first visit left a good impression. We appreciate your compliments about our service and delicious breakfast, which is the motivation for us to continue to provide the best service. We hope to welcome you back again on your next visit to Lumajang. Best regards, Gajah Mada Lumajang Hotel Management
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Sisca E.
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Transit
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8.8
/10
Reviewed 14 week(s) ago
the staff is really helpfull and the FOOD IS THE BEST! THEY SERVED BEST FOOD! I LOVE IT
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Accommodation's Reply
20 Nov 2025
Ms. Siska E., thank you very much for your review and trust in staying at Gajah Mada Lumajang Hotel. We are very pleased to know that you were impressed with the service of our staff and impressed with the food we prepared. Your comments are very important to continue to provide the best service. We hope to welcome you back again in the future. Best regards, Gajah Mada Lumajang Hotel Management
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B***y
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9.7
/10
Reviewed 15 week(s) ago
Very satisfying. The staff's service is especially excellent. Please continue to improve your service. Thank you.
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1 people find it helpful
Accommodation's Reply
16 Nov 2025
Dear Mr. Benny, Thank you very much for your review and compliments. We are very pleased to know that your stay at Gajah Madalumajang Hotel was very satisfactory, especially with regard to the service from our team. Your feedback is a driving force for us to continuously improve the quality of our services to provide the best experience for all our guests. We sincerely hope to welcome you back again in the future. Best regards, Gajah Madalumajang Hotel Management
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Indri S.
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9.7
/10
Reviewed 16 week(s) ago
Very strategic location in the city center, all staff are friendly
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Accommodation's Reply
10 Nov 2025
Dear Mr. Indri, Thank you for choosing to stay at Gajah Mada Lumajang Hotel. We are delighted to hear that you enjoyed our hotel's location and the friendly service from our staff. This positive feedback encourages us to continuously improve our service quality to provide the best experience for all our guests. We look forward to welcoming you back to Hoptel Gajah Mada Lumajang Hotel again. Best regards, Gajah Mada Lumajang Hotel Management
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R***k
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 22 week(s) ago
The hot water doesn't work, it's not soundproof... if someone smokes outside, the smell can still enter the room. The room is cramped for that price.
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Accommodation's Reply
29 Sep 2025
Dear Mr. Riguk, Thank you for your trust in staying at Hotel Gajah Mada Lumajang. We apologize for any inconvenience you experienced regarding the hot water, soundproofing, and room comfort. Your feedback is very valuable to us as it serves as an evaluation material for improving the quality of our services and hotel facilities. We will immediately follow up on the hot water issue and review the air circulation system and room comfort to ensure a better stay experience in the future. We hope to welcome you again with even better service on your next visit. Warm regards, Hotel Gajah Mada Lumajang Management
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Y***a
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Staycation
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8.5
/10
Reviewed 34 week(s) ago
very impressive, only the TV remote can't change channels. Asked for help from the staff but they never came. for room 316, the others are ok
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Accommodation's Reply
02 Jul 2025
Dear Mrs. Yuliana. Thank you for choosing Hotel Gajah Mada Lumajang as your accommodation. We greatly appreciate the time you have taken to provide a review. We are pleased to know that your overall stay was pleasant and memorable. However, we apologize for the inconvenience you experienced regarding the TV remote control not working and the late response from our team. This is a serious concern for us, and we will immediately evaluate and make improvements so that similar incidents do not happen again. Your input means a lot to us to continue improving the quality of service. We hope to welcome Mrs. Yuliana back with a better experience in the future. Warm Regards, Management of Hotel Gajah Mada Lumajang
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A***p
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
staff ok, strategic location, clean room
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1 people find it helpful
Accommodation's Reply
17 Jun 2025
Dear Mr. Asep. Thank you for staying at Hotel Gajah Mada Lumajang. Glad to hear that you enjoyed the service from our staff, the strategic location, and the cleanliness of our rooms. We are committed to always improving the best service for our guests. We look forward to welcoming Mr. Asep back to Hotel Gajah Mada Lumajang with our more optimal service. Warm Regards from Hotel Gajah Mada Lumajang Management.
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A***p
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
friendly staff, clean rooms, strategic location
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Accommodation's Reply
11 Jun 2025
Dear Mr. Asep Supriadi. Thank you for choosing Hotel Gajah Mada as your place to stay. We are very happy to hear that Mr. Asep felt comfortable with the friendly service from our staff, the cleanliness of the room, and our strategic location. Your satisfaction is our priority. We hope to welcome Mr. Asep back with our more optimal service. Warm Regards from Hotel Gajah Mada Lumajang Management.
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Z***i
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Leisure
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10.0
/10
Reviewed 38 week(s) ago
I'm amazed that there is a hotel in Lumajang with service like this, I won't think twice about coming here again if I come to Lumajang.
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Accommodation's Reply
11 Jun 2025
Dear Mr. Zaini. Thank you for staying at Hotel Gajah Mada. We are very happy to hear that you are impressed with our service. It is our pride to be able to provide a memorable stay experience in Lumajang. We look forward to welcoming Mr. Zaini back with our more optimal service. Warm Regards from Hotel Gajah Mada Lumajang Management
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N***r
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8.5
/10
Reviewed 38 week(s) ago
The room is quite comfortable, it can be a reference for staying in Lumajang City.
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Accommodation's Reply
11 Jun 2025
Dear Loyal Customer. We would like to thank you for your trust in choosing Hotel Gajah Mada Lumajang as a place to stay. We are happy to hear that our rooms are quite comfortable and can be a reference for staying in Lumajang City. We look forward to your next visit and are always committed to providing the best service. Warm Regards Management of Hotel Gajah Mada Lumajang
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Y***a
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Staycation
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10.0
/10
Reviewed 41 week(s) ago
At first, the outside looks like an alley and like an old hotel, but when you open the room, the interior is very nice and clean. The staff are friendly, the sheets and towels are really clean. Parking is quite a lot, breakfast is delicious.
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Accommodation's Reply
14 May 2025
Dear Loyal Customer. Thank you for taking the time to share your experience staying at our Hotel. We are very happy to hear that although the initial impression when entering the outside area looks like an alley or an old building, you feel very satisfied after seeing the interior of our clean and comfortable room. We also thank you for your appreciation of the friendliness of our staff, the cleanliness of the sheets and towels, the adequate parking area, and the breakfast that you enjoyed. Your review means a lot to us to continue to improve our services. We look forward to welcoming you back to Hotel Gajah Mada Lumajang. Warm Regards from Hotel Gajah Mada Lumajang Management.
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A***i
icon-origin-TRAVELOKA
5.0
/10
Reviewed 46 week(s) ago
The water can turn off while taking a shower 😓
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Accommodation's Reply
21 Apr 2025
Dear Loyal Customer. Thank you for choosing Hotel Gajah Mada Lumajang as your place to stay. It is an honor for us to be able to serve you while you are in the city of Lumajang. We would also like to express our deepest apologies for the inconvenience you experienced regarding the water channel that was not functioning optimally. We greatly appreciate your input and our team is currently making improvements so that similar incidents do not happen again in the future. Your comfort and satisfaction are our priority, and we look forward to welcoming you back with better service. Warm Regards Management of Hotel Gajah Mada Lumajang
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