When I pulled up to there loading & unloading area I hadn't stepped out of my vehicle before some guy who I assumed worked for the hotel as he wasn't wearing anything to identify himself asked me asked me "what was I doing" umm checking in & he proceeds to tell me I am going to have drive around until I can find an open spot & if I wanted to pay $32 for valet I could do that. I would have thought that as much as I paid there would have been complimentary valet parking, after I circled around a few blocks I was able to find a spot down the block & around the corner nothing like adding more worry to me. I was not greeted by a friendly person behind what looked like a counter top who instead of your normal hello welcome to I was greeted by a no eye contact woman who told me they were doing a shift change & bthen just continued to talk to the other employee of the hotel who also didn't acknowledge me got to the room it wasn't the room I had picked out online, the room was small, and no bathtub the one thing I was looking forward to

Valet only, noisy from traffic, no continental breakfast. Clean. Nice staff.

Fantastic room, staff, and stay.

Decent hotel. Furniture not the most comfortable.

Yes

Clean and well appointed.

It is very noisy, but they provide earplugs. Parking was advertised in the listing including valet parking. Upon arrival staff informed me that garage is full and asked me to search for parking on the street myself

The bed was very comfortable, the whole place is well maintained and clean. The restaurant part of it makes excellent home made pasta. The only negative was that the building could get a little noisy - but not a huge deal and not really the hotel's fault

Clean room and kind staff. Only caveat is that the street parking can get full near the hotel at night and you have to drive around the area to find parking

This hotel is sparkling clean. Location is great, too.

Hotel was per friendly, we got a room with a sting area and it was very spacious. No hotel parking lot unless you valet park, we were lucky and close street parking was available and free for the day we were there.

Love this hotel. Chrissy at Reception was phenomenal. Room was perfect. Beds were comfortable. On site restaurant, Gamberettia, has great fresh pasta and offers breakfast, lunch and dinner. A block from the river front park. Lots of great little restaurants in the area. This hotel even had a loaner wheelchair!!

Clean hotel, friendly staff, valet efficient. Good location in the Salem downtown area.

Nice, excellent staff

The location is excellent, in downtown and walkable to everywhere, especially the river park. The room we had was excellent, very modern, floor to ceiling windows, kitchen, separate for TV viewing, dining table for working on a PC(if needed). Valet parking is pricey, but free and cheap parking is available within a couple blocks. Staff was excellent and would bend over backwards to accommodate.

Best experience I had in recent days with staff, room cleanliness and ease in getting in and out

The restaurant and front desk staff were very professional and friendly. When we arrived and had lunch at the restaurant, the food was excellent but the flies were terrible. We have never experienced that amount of flies anywhere in our world travels. The staff actually acknowledged the problem and apologized. As for our room, on arrival we were told we had been switched out of the room we reserved because they had oversold that room option. The room we were in was very noisy and the bed was very uncomfortable which made for a horrible nights sleep. It’s worth mentioning that the room was very clean. Upon checkout, it took us 50 mins to get our car from valet. The staff was very kind and apologetic. Over all, it was the staff that were the saving grace and brightest part of our stay. They were all so helpful and kind even as we noticed that they were all there working long shifts because they were very short staffed.

The hotel called themselves riverfront, but there is no river view, nor in a resort area. It's located directly at the main street, and there's no free parking. Food is nice in the hotel restaurant, nice experience for both breakfast and lunch. Staff is friendly as well. Some of the hotel staff at the reception is cold. The bed sheet looks like used... Shower is not really comfortable. It's a disappointment.

Everybody was fabulous, helpful and friendly. The attached Italian Restaurant was also wonderful.