This hotel is in a lovely spot, we stayed 2 nights on a road trip and spent a full day in Maastricht which we were able to walk into about 2.5km along the river path. The grounds are beautiful, staff helpful with a well stocked minibar and breakfast delivered with fresh warm bread and croissants! We ate in SOFA restaurant next door one night and glad we booked as it was full. The room we had could do with a little upgrade, but that was the only niggle

Overall good experience. Reception desk and restaurant hours aren’t ideal though. I had to call them to check out early in the morning because the reception desk opens at 8:30am and breakfast starts at 9:00am.

The property is beautiful. However, the management has some serious issues. You can’t find the one person who is working, they leave at 6pm and lock the facilities. We booked the best suite three months in advance. 3 days before they told us they booked a wedding and would give us our first night free. They did in the smallest hobbit room ever. Still waiting for our refund as I write. No customer service.

No reception after 18:00 ? We are in 2019 I slept in my car because of that Thank you it will be the last time with this weird hotel

Great suites - super comfortable

Beautiful property on the river across from an industrial area. The facility was nice and so were the rooms that were different from the usual. But, yes there must be a but, the staff at this hotel (front desk/customer service) were of no use. My wife and I attempted to go to bed at 22:00 since we had an early departure the following morning. We "attempted" to sleep but were unable to until about 4:00 the following morning due to guests at the room next to ours holding a party in their room with loud techno music, slamming of doors, and loud conversations. There was nobody to reach at the hotel to assist with this issue since they departed at 18:00. Tried to both email and call the staff but received no response or assistance. At 3:30 had to get up knock on their door and asked the guests to keep it down but this request was ignored. At check-out in the morning, I inquired about why no one had returned my call or emails and the front desk stated that they did not receive any calls. So beware, if you have an issue at this hotel, you cannot expect to receive any service.

1night visit to break our car journey. Reception were helpful and brwakfast was good,

Outstanding location and accommodation!

The hotel is small and absolutely gorgeous! The hotel restaurant Sofa serves delicious food. I really enjoyed my stay!

Nice location, rooms disappointing and needing refurbishing, rooms not in castle but in former " stable building ", Room arrangement made by designers with little sense of practicality .

We expected to stay in a room in a "castle" and instead were given a room in the "carriage house" at the side of the castle that overlooked the parking lot! Not what we were expecting at all ...

First of all i arrived at 23:00 and i faced a building without sufficient lighting and i didn't even know if i was in the right place. I parked my car and i went to the reception and the door was locked. I knocked the door but nothing. No telephone to call, nothing at all. I googled their tel number and i called 3-4 times but nothing. After 5 min i called again and finally someone pick it up. They gave me a code to take the keys and i went to my room. Lucky i didn't sleep in the car. The room had a nice decoration but it was only for couples or single use. I was in a business trip and my partner asked me to stay in a different room . Very lucky because if he was in the same room we wouldn't even take a shower. There is not separate bathroom but next to the bed is the bathroom without door or walls. I tried later to put my bottle of water in the fridge and the door wasn't closing having as a result a burnt motor which was on all the time. I turn it off and i hope i saved their fridge from breaking down.

Great location right on the river, fantastic gardens. The rooms we stayed in, two couples, both did not have a separate bathroom. The toilet was in it's own room fortunately but the rooms just have a large tub in the middle of the room. Great for a romantic get away for a couple that are very comfortable with each other, but not great for a weary traveler.

Went there for our honeymoon and love it. Comfortable room up in the tower. Although there's no lifts, they will bring your bags to your room. Short bike ride into town, but only really the restaurant (separate) and some restaurants north if the harbor are within walking distance. The restaurant next door is really good (truffle pasta). Breakfast is simple and mini bar is surprisingly affordable (similar to restuarant prices). The roaming peacock is beautiful, but is louder than a rooster. Overall if you want a relaxing place by the river this is the place.

This hotel is quaint and contemporary. A little disappointed there was not any room service available except for breakfast. However, the staff makes up for what's lacking in lunch/dinner room service. The suite was great and comfortable. Breakfast was amazing!!! Especially their croissants and muffins. I'd definitely spend another night if I could.

The experience could have been so much better. Whilst the room was not dirty, it was tired and in need of TLC. I feel we paid far too much money.

We really enjoyed our stay. The castle is beautiful and a short drive from the lovely downtown area. We were in a tower suite and my son loved the "secret" room for him and the bridge to access it. Really creative! Our only disappointment is that hotels.com overcharged us by a ridiculous amount. The hotel said that nearly half of what we were charged never made it to them. Very disappointed in the hotels.com service for this one.

We stayed in Suite 9 which was lovely apart from the walk in shower where the rubber seal had perished (and not recently) which resulted in a flood in the bathroom after our first shower. The staff were aware of the problem and gave us extra towels which we used to build a defence. During heavy rain the floor to ceiling window in the lounge also leaks resulting in a puddle. The breakfast was excellent and we would recommend Hogenweerth to others but avoid suite 9 until it has had the necessary repairs.

Great place in Maastricht

The hotel was overbooked and they called us when we were already on our way. They gave us a very nice apartment right in Maastricht's city center instead. Great service!