Overall Ratings & Reviews Waldorf Astoria Doha West Bay

One of the best hotels I’ve been here in Doha

Nothing worked. The air-conditioning at the swimming pool area was not functioning. One of our bathroom sinks was clogged. The coffee machine was disgustingly dirty and had to be changed. For two hours I tried to call the concierge, guest services and housekeeping but nobody answered. It was a comedy of errors. To top it all we were 4 in the room and I requested a soap and was given one measly one inch soap. Never again especially with the exorbitant price.

So after my disappointment at the four seasons hotel I found myself back at home here. The friendly faces. The welcome. It was a reminder that if the staff treat you like family it is more important than anything.

Excellent hotel an expected. Room was very nice and well kept/maintained. Lobby was great

To be honest, I expected more. I stayed because I had never stayed at a Waldorf before. The room was wonderful, however I found it strange, that they placed me in one of the private alcove that has 2 bedrooms for interconnecting, when they could have given me a completely private entrance, as it was during Ramadan. The facilities are great, however it’s over 3 levels, so you have to constantly up and down if you want to sauna, gym, swim, shower. It’s annoying. I also asked for additional water, was not provided. Also, sometimes I do stay in hotels based in amenities. They have Byredo which is my favourite. I have stayed in Intercon and other hotels with this brand. Now, I feel that some of the toiletries were indeed not Byredo, but some sort of alternative. Including in the change rooms, it says Byredo on the label, but inside it’s a strange spa brand. This is disappointing. I think due to these small mishaps, I likely won’t stay at Waldorf Astoria again. Ritz Carlton was much better

The room was large and very nice , they have more than a restaurant I recommend the Chinese on the 44 floor.

Our family vacation in Doha was crowned with the excellent customer service we got at the Waldof Astoria west bay Doha. Everyone was exceptionally plesant and very attentive. The room was immaculately neat and spacious. The concierge servicewas top notch, very helpful and willing to go above and beyond to make our visit a memorable one.

Great rooms and all staff were helpful and freimdly.

Well designed Hotel, Excellent Location and Great staff.. what more one wants from a hotel!

What an incredible experience. One person that I would like to personally mention is Alvin, working at the breakfast restaurant. Alvin went above and beyond each of our mornings at the hotel, crafting beautiful fruit bowls for our family based on the fruit we picked from the plates on the first day. He was also so kind and friendly every morning

A terrific hotel property with first class facilities, staff, maintenance and amenities. Everything was perfect and the tasting menu at Muru was world class.

Excellent customer service! Concierge services (Olivio) awesome!

My favourite hotel. Staff are exceptional. Facilities the same - please don’t ever change!

Not bad

Extremely dissatisfied with our stay and disappointed that this was a Waldorf Astoria property. We had two rooms booked and neither room was ready until about 8pm, leaving us at the lobby to wait…they gave us a cup of tea as compensation for the inconvenience. Our booking as advertised was for a room of over 3000 sq ft and instead they gave us two connecting rooms that were in total about 1200 sq ft. There was mildew odor in both rooms and active water leaks in the walls. They said they could not move us as they had no other rooms. I have photos of about 8 areas where there are yellow stains from ongoing leaks in the walls. Upon departure, with our luggage, we were confronted by one of the lobby staff to ensure we had not forgotten to let them know whether we had eaten anything from the minibar snacks. What a disaster of a stay. Please spend your money elsewhere.

Place is amazing! Very close to the metro as well, we were given a beautiful room and the restaurants were delicious.

There are no words that would do this property and staff justice. This is a 20 star hotel - exquisite environment with helpful, kind and caring staff. I have never experienced this level of service and care. Ritchie Andreasdď made our stay perfect. She is truly a gem and the Waldorf is lucky to have her. All the staff working at this hotel had one mandate, “customers first”. My family and I are truly grateful for everyone at the Waldorf.

Everything was top tier. The room was spectacular however, the staff made it the best hotel experience ever!

You get what you pay for.

Exceptional experience from beginning to end! The Spa and Hair/Nail salon deserve 7 stars. I’ve stayed all over the world and this was by far the best most luxurious experience I’ve ever had. The staff were exceptional!