Communication with the company was great and the apartment is really spacious. The amenities are okay - you have to get let into the pool area but it was clean and nice to have. Location was good too - nice cafes and restaurants within 10 min of walk and Roma Norte/ Condesa area a short & cheap uber away depending on where you are going. The only major negative was that the apartment itself was a bit worn eg blinds didn’t really work. This meant we had to manually wind them up and down in the bedroom in the morning and evening. We did tell the company and they said they’d send someone but as far as we could see that never happened. Overall would say it does the job if you want an apartment with

Everything was overall great, property, staff, cleanliness, amenities. What ruined it was the in unit washer and dryer. Biggest reason I got the unit was for that reason and it just kept pouring water onto the clothes no matter what you did, it was strange. And yes communication with service is limited but if you call them they do answer just gotta work through the system

Everything was as it was online in real life. The place was clean, tidy, and comfortable. I had no issues with the check in process. This place is in such a great location. I would definitely rebook.

This is a great facility in an upscale area. Very secure, close to everything. We enjoyed our stay to the full. The swimming pool is a nice feature, we used it every day. We will be back for sure.

Everyone was super friendly and attentive. Room was spacious and bright.

First, the beds had hair on them, and when you go into the bathroom, the shower glass was filthy; they must have never even wiped it down. I wanted to do laundry, but it just wouldn't work, and I told the staff to do something, but they never did anything and didn't even come to check on the problem. We had a problem with the key; my son dropped it on the edge of the elevator, and because of that, they made us pay 500 pesos, or else they wouldn't let us into the room you rented. And the security guards wouldn't let you into the building. Be very careful with that because they are very abusive, and if it wasn't 500 pesos, we would have had to pay 120 dollars. Be very careful with that place, and I don't recommend it at all, and I would never go back.

I wasn’t a fan of this stay. The customer service was poor, the check in was complicated, the apartment wasn’t cleaned properly and even small things like the number of towels weren’t stocked for the appropriate number of guests. I would not rebook.

We loved our stay! It was in the perfect location! The apartment is very cute with a nice view. We loved the amenities, especially the fact that there is a spa on the grounds. We got a massage and a facial at the spa and they were both excellent. 24 hour staff in the building to make sure the building is very secure. Highly recommended! We will be back soon.

This was one of my favorite places to stay in Mexico City! The city view was beautiful, and the rooms were spacious and very comfortable. The host was responsive and made everything easy throughout my stay. The property was spotless, with lots of great dining options nearby, and the staff was friendly and respectful. Overall, it was such a cozy and relaxing stay. I’d definitely stay here again on my next trip to the city!

Wonderful experience staying here. Spacious renovated apartment that is well appointed. Great convenient location. Super friendly and helpful staff. 10/10!

La ubicacion esta exclente junto a Reforma 222. Pero el depto estaba limpio pero le hace flata mucho mantenimiento. Cuatro ventiladores y aires no funcionaban y tardaron tres dias en traerme otros por mas que reclame. Banos tapados y los contactos de luz ya estan muy desgastados entonces es complicado conectar celulares. Y varios focos fundidos en el depto y el de mantenimiento que fue a revisar dice que no tienen escaleras tan altas. Si te contestan por whazap pero no te resuleven hasta despues de dias. La alberca y spa excelentes. Hace falta atencion y mantenimiento al Depto

Great star⭐️⭐️⭐️⭐️ ⭐️

Very good time and service

My stay at kunkun was very satisfying, very secure at the lobby and amenities, staff is very nice, located in a good spot , all you can need is walking distance. A bit noisy at times moslty traffic sounds, and personally im a person who likes having a cool weather inside so I kept the windows open , but maybe if you close them at night there will be lest noise. Very good kitchen equipment , i prefer to prep my own meals so it was perfect for me.

Property is acceptable - could have used more towels for hand drying and additional trash bags. Kukun did not have any parking passes available during our stay so we had to pay for parking ourselves. Kukun did offer to reimburse but the process would involve an international wire transfer (too much work, not worth it). Property is attached to a mall with several dining options / the area is amazing. Views were incredible.

I love the location. Safety, and the swimming pool on tops of the building

This is exactly what we needed for our family trip! 2 bedrooms, 3 WC, 2 level apartment, very clean and convenient. It is ideally located for walkable trips to areas of interest and wonderful restaurant locations. The pool was a nice treat for the kids after a full day of walking and visits. I recommend this location, as we all felt very safe and always welcomed nicely by the doormen.

Overall we loved this accommodation. However, we did not give it 5 stars because we found Kukun difficult to communicate with. We also were frustrated that we were allowed only one keycard for two of us. Other wise the apartment was great with excellent appliances, comfortable king bed, good views and gym facilities were fantastic.

Amazing and beautiful Luxurious love the steam room. Thank you Nelli she is very helpful

Great stay!!! Spacious, clean, and comfortable apartment with a beautiful view of the city. The apartment is a great central location, perfect for walking. The pool and walking track area was a wonderful added bonus. We had a blast staying here and would definitely stay with Kukun again when visiting Mexico City.