Limpieza y la piscina excelente

Even though the location is off major tourist routes, it is within walking distance of major supermarkets, local shops and restaurants.. And it is maintained very well and clean.. I would highly reccommend WinDay for short and long stays.

Smoke rooms and so much noise

A good centric spot in Playa del Carmen, very close to the main street where you can go to catch the buses that go to Tulum and Cancun. Some stores and restaurants near by for convenience and overall the staff was welcoming and helpful in things like calling me a cab and storing my luggage. Recommended.

Hermosa

Nice place

AC didnt work, had to open blinds all the way on floor to ceiling window to let in air leaving ourselves totally exposed. To the street. Wouldn't discount room for no AC, as it was late already we didn't have much option but to stay. The elevator only allows 2 people no bags or 1 person with a bag., leaving us doubting the safety of elevator so we used the stairs. Room was. Lean.

Friendly staff

Great location, Excellent view, very helpful staff!

Great location

The cleaning in the room was awful, hair and stains everywhere, the staff is rude and unhelpful and the elevator isn’t working

They should clean more the rooms my sheets was dirty with stains and find some hair in the pillows also the towels had some stains and the fridge was dirty, and elevator was not working and I had 2 big luggage’s with me and needed to left one at the car. It was okay but I’ll not stay again. Staff was nice though.

Dirty, not clean at all don’t even provide you with the blanket then at the end of the stay they try to charge you $20 for a towel that has a little tiny bit of makeup on it. I would not recommend this place way overpriced. It should be like $40 a night.

Staff A+

Ni siquiera logramos "hospedarnos" Nos cobraron un seguro que no sirvió de nada. Al llegar al hotel me salieron con que Expedia y Booking sobrevenden habitaciones y ellos ya tenian rato mandando personas a otros hoteles. El caso es que no pudimos quedarnos y no había en ningún otro lado.

Room was relatively clean upon arrival. We had to ask after our 3rd day if someone could clean our room, fresh towels and bed linen. Most hotels have a card that you can place in the door (do not disturb/please clean room). No bar fridge in the room which wasn’t great at all. The street is busy which made sleeping in a little later next to impossible.

Yes everything was good

Se pregunto especificamente si habia agua caliente en regadera y recepcion y dijeron que si y no hubo agua caliente. Se les dijo y contestaron al quejarnos que pues si no habia pues no habia.

There was everything we needed.

The hotel was a good budget friendly option. It was clean and in a good location.