Overall Ratings & Reviews Leonardo Hotel Vienna City West

The location around the hotel did look a bit weird on approach but it was a lovely hotel. Rooms were ok but breakfast was a bit limited and not replenished in a timely manner. No irons in room and had to put down 10 euros as a holding deposit for the iron. Never had to do that before in any hotel so not sure if it’s standard practice in Austrian hotels. We used Ubers and bolts throughout so cannot comment on the public transport. We were allowed to check in early to 2 of our 3 rooms so that’s a plus.

Appreciated ease of checking in. Dining area in hotel not ideal. Very congested. Bedroom ok for two people but a little on the small side. Very warm rooms. Unable to reduce air conditioning to less than 18c. Tain nose quite annoying.

No room service. They confidently say their front desk is 24hrs but there is no way to reach them from your room. They ask you to email but wont respond anyway. They cant be bothered. Youll have to physically go down each time you need something. Toilet no bidet. Shower area is open so water gets everywhere in the sink area. No toiletries provided except soap. Bed is comfortable. Train noise all day, cant sleep. No heating. Its 22 degress or nothing. I had to turn the main off to just not have it at all. They wont help with bags, not even bring it up. Youre on your own. If you just need a place to sleep and dont require any service, this place is fine but not worth the price without service. They have a tablet in the room that was supposed to send an email to them if you need something. But even the front desk person didnt know where is the button for that, nor can be bothered to find out. Technology and service isnt their strong suit, so dont expect much. Never recommending this place to anyone.

Great breakfast

The air conditioning didn’t work and because the room faced onto the main road and bridge it was super noisy having the windows open. Overall nice hotel and easy to locate

Great hotel

It's a really good central location in Vienna. The place is clean and the breakfast is decent. Would stay again if I'm back in town.

We can ssy that the hotel staf were great, specialy a guy named milan. The aircondition was not that good. It is a noisy envoierment because of the subway near the hotel. The hotel is 4 k.m from the center , so you need the subway.

First time in vienna

The design of the bathroom is bad. Water leaked out easily. The room is a bit too small for two persons.

excellent staff service

Rooms are small but clean. The bathroom and shower are not combined and have only one sliding door for both. So you either taking a shower or sitting on the toilet with a door open. The show does not have a door or curtain so water covers all the floor in the bathroom.

Clean but carpet was old

I liked the warm welcome by the front office staff and generally friendly and helpful staff. I enjoyed the variety of breakfast options and the slightly extended time for the breakfast service. Also the hotel exudes a new and fresh feel. I did not like the washroom and toilet design as the shutter closes only one part exposing the other and the shower screen does not prevent water spilling into the floor beneath the sink which has weak drainage or ventilation causing water to pond for an extended time. Also the room air conditioning could not be adjusted to the temperature of your choice (always returns to a preset temperature). Overall, both my partner and I had a very pleasant stay at your hotel.

Bathroom door didn’t close all the way. Walls were dirty. Staff was great

The hotel was conveniently located and well maintained.

A really nice hotel.

Great location, close to subway and tram. The price was good for being close to inner city. Our room was on the side of the subway rails and was rather loud. Ear plugs if you need them is suggested.

Recommend everybody to book here.

First room was dusty and had hair on the bed, so we changed room. There is no air conditioning, despite what they advertise, it was blowing out 29 degree heat all night and we couldn't sleep. I've seen other reviews with the same complaint, and staff confirmed A/C only works at certain times. The bed sinks in when you lay on it, and I ended up with a bad back.The toilet door doesn't close fully in any of the rooms, so you can hear eachother, and see eachother through the crack in the door. Hair drier didn't work, they replaced it with another one which would overheat and stop working after 30 seconds of use. Housekeeping came in and invaded our privacy when we left do not disturb on the door. They also never changed our sheets during our visit, they only made the bed. Breakfast was incredibly overpriced for what they offer, and it was always an unpleasant experience because of how busy and cramped it was. The location is in a really rough part of Vienna too, lots of drunk people. All in all, I would absolutely not recommend this hotel, particularly not for a couple.