The St. Regis Kanai Resort, Riviera Maya

Explore The St. Regis Kanai Resort, Riviera Maya
9.0
Exceptional
From 77 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.0

Traveler Reviews The St. Regis Kanai Resort, Riviera Maya

Number of reviews per page
20
40
Top reviews
Nadia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The Kanai is amazingly relaxing. Rooms and facilities are spotless, the staff are exceptionally welcoming and attentive, the food is excellent, and the overall ambience is amazing.
PAOLA A
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This was our second time at the St. Regis Kanai (we went last year as well), and it was excellent yet again. The rooms are gorgeous, very spacious, and very clean. The butler service is stellar (Rafael and Dali are top-notch) and all the staff is wonderful. All are very polite, friendly, and professional. The food delicious (Toro is our favourite) The pools are so beautiful (there is one adult only pool, but we did not visit it) It is a family friendly resort, so there were children around the pools. All were very well behaved. Only negative is the price of wine. Very, very expensive. So much so that we only ordered one glass of wine the whole week; a rose given it was the least costly of all the wines. Beer prices were very reasonable and cocktails (very delicious) were on par with prices found in high end city restaurants and cocktail bars. It is an absolutely incredible resort that is perfect for a special occasion trip.
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Burdette K.
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff exceptionally kind and helpful. Grounds and architecture beautiful. Architecture also results in forever walks anywhere.We are walkers. Food is wonderful. Downside is everything is crazy expensive and nothing complimentary even room water. Two small yogurts and a small sandwich is USD 50 with tip. Room light switches are insanely bad. Almost empty most the week and beach crowded with workers. No room upgrade despite an empty building. Elevators so dark it’s creepy. Despite the wonderful staff and architecture I would never recommend this hotel especially given the 5 star price.
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Humberto
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Butler service is fantastic. Andre’s, Kevin & Sebastian were always attentive and addressed any request or concern upon notification. Much appreciated!
Jeryl
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Superb hotel and wonderful location.
EMIR
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Beautiful resort
Sonny
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Everything was perfect
Avery
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Beautiful property, wonderful service and delightful staff
Matt
icon-Leisure
Leisure
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

amazing hotel, would definitely go back!
Daniel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Incredible 5-star experience. Above and beyond expectations.
Yoko
icon-with Children
with Children
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Amazing property!!! Beautiful, modern, sleek, quiet getaway with fabulous service and delicious food. Rooms are spacious and luxurious. Spa is top tier. Wonderful relaxing get away! Family friendly too
John
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Grounds are well kept and absolutely amazing. Service was exceptional - only real down side is lack of snacks and options for food.
Fiorella Natali
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Excellent service
Darryl
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Nice
Amana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Most amazing hotel I’ve ever been to, will definitely be back!
nacer
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Exceptional
Santiago
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Amazing place to Relax! Super Staff
Julie
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Excelente estancia, el personal muy servicial y amable, las instalaciones
Altraneast M
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

I really enjoyed my stay! All of the staff were very nice, friendly and accommodating!
Reid
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

This was one of the nicest properties I’ve ever stayed at. The service was absolutely top notch.
Number of reviews per page
20
40