We were initially very pleased with the atmosphere of this hotel. Check‑in was smooth, but we were assigned an accessible room without anyone mentioning it. We only discovered this after unpacking late at night. A simple, considerate “Is this room okay for you?” from the front desk would have prevented the inconvenience.
The hotel itself has a lot going for it. It had plenty of inviting spaces to sit, eat, and relax, and the food and drink prices were impressively reasonable. The room‑cleaning staff were excellent and went out of their way to be helpful.
Unfortunately, the service in the breakfast area was a completely different story. No one greeted us, no one explained the ordering process, and we had to ask about every basic detail. Where to sit, where to order, even where the condiments were. There was no warmth, no welcome, and no sense of hospitality. The staff appeared disengaged and uninterested in assisting guests.
For a company like Wetherspoons, with such a large presence across the U.K. and Ireland, I expected far better training and customer service. The lack of attentiveness from the breakfast staff significantly detracted from what could have been a much more enjoyable stay.
