Amazing views and food, the staff are very friendly and the balcony onsen was fantastic

Fantastic experience and wonderful service

Wonderful staff, who were extremely courteous and helpful.

The view from the balcony and the private bath was amazing and everything was over the top! Highly recommended.

Clean room.attentive staff

Very nice

We've traveled the world, and this is the best hotel I've ever stayed at. Truly a wonderful location and delightful staff.

Amazing! One of our favorite properties of all time

Great private onsen and very friendly and helpful staff

Very clean and amazing place. If you like traditional japanese with a modern look. This is the place to stay

Beautiful Mountain View, friendly staff that caters every detail of your stay. Nice rooms, comfortable beds and the porch onsen is amazing.

Loved it. Beautiful.

Such a lovely, peaceful experience with great, welcoming staff. If you're coming from a faraway place and want to build in time to adjust to the time change (like we did), I suggest you begin your Japan adventure here.

Great hotel with great service and staff. Highly recommend.

I’m impressed by their staff! Dedicated team members! They take care of your requests like a second! The hotel is the cleanest room I ever seen in Hakone. It’s next to Hyatt Regency and Hakone 白檀！We will definitely come back to this hotel next time! The hotel also has the free shuttle and taking you to anywheres!

Service is awesome. Provide shuttle services to train station. They have great vegetarian for breakfast and dinner but need to let them know in advance. Provide drinks and snacks in the evening. Love the room and onsen.

Excellent all around

Everyone was so nice and polite and truly felt like an extraordinary experience. Onsen was truly magical and charming. View of the mountains was breath taking. Recommend longer stays next time instead of one night. Will visit again. Until next time.

Was everything we were hoping for and more! I've never ate such good food, had such a nice room, and met such nice hotel staff!

The staff was amazing! The views were breathtaking and our experience was overall wonderful!