1. I booked two rooms. The check-in staff gave incorrect information about breakfast, causing a misunderstanding with the restaurant staff. They repeatedly came to my table and informed me that breakfast was not included, which made me feel embarrassed and unwilling to continue eating. During check-in, the room with breakfast included was not marked on the key envelope, and the staff stated it was not. The room without breakfast included, however, was marked as having breakfast included.
**This should be improved by checking information before allowing guests to use the service, rather than letting them in and then asking them to leave the restaurant only to later inform them that breakfast was not included, despite the booking including it.**
2. During check-out, the staff claimed I had consumed a can of Coke, even though I hadn't.
**The housekeeping department should check that all items are properly packed before check-out to avoid delays due to misunderstandings. They shouldn't have implicated me in a wrongdoing, yet allowed check-out because they couldn't contact housekeeping within 5 minutes, without proof.**
3. Most staff were smiling and friendly, especially the bell and doorman.
4. The room was clean, but I recommend requesting that the minibar be locked and taking photos of the room condition. If you're worried about being fined even though you didn't use anything in the room:
5. Good location, near Central shopping mall.
