Rooms were outdated balcony did have chais to sit it was a bench made out of wood couldn’t even sit outside not comfortable it rained inside the room beach was nice. Breakfast was the same everyday no menu

Yes

No one at reception at 5 pm. Breakfast the chef has no milk or cream or tea. He offer two dry toast with scrambled egg. Height of poor service

Room was not clean enough. Got 4 towels for a group of 6. Towels and sheets were stained. No blanket on one bed. No hot water in the shower Toilet needs 15 mins to flush each time. Nobody available onsite after 4pm. Place was not secured in the nights. Nobody at front desk to request.

Poor service. The location is good. I will not go back

The location on the map isn’t where the property is. It’s 3.5km a 40 minute walk. The host asked for information about my stay before accepting my request. I let the host know I was booking for a family member to stay across from La Zebra where we were staying.When we arrived in Tulum and saw the property was so far away the host said to request a refund. The host denied the refund afterwards. We didn’t use the property and had to pay for other accommodations.

Directly on the beach. Walk from the sand right into your room. Although cute setup, the sand makes for messy floors. It rained the night we stayed so not the most ideal conditions. Rooms are spacious aong with bathroom. There is only 1-2 staff available at any given time. Being eco-friendly, the AC is only on from 8pm-7am nightly. The sargazo/seaweed was very bad during our stay and the town or hotels so not clean their part of the beach so we couldn't get any use of beachfront access. Beach bar area and seating was not open as the weather did not cooperate. The road along the hotel was relatively private. On the other hand the breakfast was included and good portion and individually made. Area food trucks and restaurants are nice but expensive.

Muy mal hotel

The place was great, but could use some renovations. The pool was very dirty. Overall the service was good though, Paulina at the bar was amazing, gave us some great recommendations and made great drinks.

The tranquility and the friendly staff made my stay memorable but the room we stayed in had several holes in the roof which made my kids scared

Pleasant stay for me and my family.

This hotel is a scam. We prepaid for our two night stay in full, on Expedia with itinerary numbers and confirmation numbers to prove it. The manager refused to give us a room, claiming he was in some sort of feud with Expedia and wasn’t getting paid. He demanded we pay him directly, AGAIN for the same room. Over an hour on the phone with Expedia, and Expedia told us to just pay again for the room, and that they’d refund us later. Guess what, Expedia lied and refused to refund us after the trip. We had to contest the charges with our credit card company and weeks after our trip we’re still fighting it out between Expedia who lied, our credit card company, and the hotel which doesn’t respond to anyone by phone or email. AVOID AT ALL COSTS. It’s a SCAM

Absolutely perfect for a no-frills beach trip. The staff was phenomenal, friendly, and helpful. Service was great and the staff also was great at sharing local info and recommendations. Couldn’t be easier to walk out of your hotel room and onto the beach with a full bar and cozy beach beds. Gave four stars on facilities only because the AC was down one night because of a power outage so that was a hot night, but was there for 5 nights total with no issues.

It's a very small place with a lovely caretaker and his lovely dog. We loved going out for beach walks accompanied by the super friendly and obedient dog.

Y’all the staff was so nice. I LOVED this property. The beach is directly behind the hotel. The only downfall is because this is an eco hotel, the air only works during certain times. But it was worth the stay and price!

The small parking but the staff was very helpful.

Everything

The entrance is not attractive at all. As long as the price continues to be reasonable. We will come back. Highly recommend beachfront rooms. 3rd floor. Great view.

Everything was great. It was a very small hotel with beach bar & restaurant. Expect to pay around 100 pesos for a beer and 250 pesos for a cocktail. although I brought my own beer to the beach area. Air conditioner was shut off around 9 AM until 7 PM.. Electricity was shut off for a few hours here, and there during the day, but not all day. The room was very clean and the hot water was excellent with lots of pressure. The nights were very quiet and easy sleeping. The breakfast was just basic with eggs,toast and a little bit of fruit and juice or coffee. The staff was very friendly at all times. And it was an excellent location on the beach, very clean, and there was a man there cleaning up seaweed, but there was hardly any to begin with.(it depends on the time of the year with the seaweed.) I would stay here again.

This is a bare minimum kind of place. Much of the time there will be no internet and often no power. It is difficult to find someone working for the hotel if you have a problem. I'm allergic to mold and had major issues with my asthma and allergies. I paid half through expedia and showed the expedia receipt but they said they never got it. So i had to pay the full price again.