I would like to express my sincere gratitude for your enthusiastic support and for taking the time to share your thoughts.

Thank you for submitting your review of Tiffany Hotel. We would like to inform you of the following process: During room inspection, your mobile phone was found near the bedside lamp, but because it was placed in a hidden location, our staff did not find it. During cleaning, our staff found the phone and called reception to contact you. You claimed it was a scam call and therefore did not answer, and did not check the call history. However, your claim of not being contacted is untrue. The mobile phone contains important and valuable personal information and cannot be sent without permission. Therefore, the quickest way is for a family member to retrieve it directly. We need to contact the sender to ensure the mobile phone is safely delivered to the recipient, and we need to know the exact amount of compensation to resolve this issue. Furthermore, we require written confirmation from you to reach a mutual agreement. All measures taken by the hotel must comply with applicable laws and regulations; therefore, we cannot use standard procedures to facilitate this process. We ask for your understanding in this requirement. If there is no other safe option, we will arrange for transportation to deliver your luggage directly to your home in Ho Chi Minh City. However, if you have requested a family member to receive the luggage on your behalf, please reconsider the above arrangement. Thank you for choosing our hotel. If you require assistance from a third party or government agency, please contact the hotel directly. We will comply with all applicable laws and regulations and will do our best to ensure the safety of your luggage. Thank you for your understanding.