K***a
Staycation
5.8
/10
Reviewed 13 week(s) ago
Oh my gosh, it looked so nice on the app, but the room turned out to be really ugly, like it was really old. The mattress sank in really deep, the sheets were full of stains, the lights were even dark, but that wasn't on purpose because of the ambiance, it was just dark. The soap dish in the bathroom had a broken top, but it was still used. There was a swimming pool outside, but honestly, my husband said it looked like a pond. Haha, beyond reason. Expectation vs reality this time.
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Accommodation's Reply
24 Aug 2026
We sincerely apologize for the unpleasant experience you had at Cove Arimbi. We take this matter seriously and are committed to resolving it. Your valuable feedback is crucial for improving our services, and we hope this incident will not cause you to hesitate about visiting Cove Arimbi in the future. If you have any further questions, please feel free to contact the Cove team at any time, and we will be happy to assist you. Have a great day!
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