Everything was fine during check-in until I lifted the blanket and found a nest of dead insects underneath. I couldn't stay even though the receptionist changed the sheets and blankets. I requested to cancel, but the receptionist refused, saying: "Our hotel policy is that cancellations are non-refundable for any reason." Then I went out to find another room, and I called the receptionist again to request cancellation the following night (I booked two nights). The same answer came back: "We cannot allow cancellations or refunds. If you find another hotel, you can cancel, but you won't get a refund." Feeling helpless, I contacted Traveloka to request cancellation, but they still said they couldn't convince the hotel to allow a cancellation and refund, and would offer a 150k VND voucher as an apology? Seriously, I didn't even stay there, and it was the hotel's fault, why should I pay for that to get a 150k VND voucher? The incident happened between 12 noon and almost 5 pm, then I received a call from the hotel manager agreeing to cancel and refund the next night with the explanation that I thought insects had flown in through the window, which is unavoidable during this rainy season... Oh, you thought so? The video you sent is very clear. Honestly, I've never given a negative review to any service I've experienced before, but this case is unacceptable.

Great experience, nice location, chill room everything was great,

Staff is awesome but the room toilet is not good to me.

Nice decor room, near the center with nice view

Nhân viên dễ thương, chỗ ở xinh. Tối còn có sữa nóng uống nữa 10đ cho homestay

Nice hotel, antique style interior, enthusiastic staff, quite satisfied.

The price is very good for proper quality furniture, convenient location, friendly host (we got free soy milk every night). The room is well equipped & spacious enough for 2, also has the nice view. The con is that we struggled to find the address and the instruction was not clear at all, food delivery was also inconvenient. Also average sound-proof was annoying.