Overall Ratings & Reviews TRIX HOUSE

Even though it had been cleaned, the blanket and bed sheets were still dirty. The slippers, toiletries, and towels were mismatched. Although the room was listed as being for 6 people, it was only available for 3.

Room, good location. Food lacks variety

The staff is very friendly and any problems are resolved immediately. The location is in the city center.

Friendly staff, clean rooms.. spacious parking, strategic location near the mall too.. so far so good

Some stay here because it is close to the city center and the price is quite affordable but hope there will be improvements from the hotel There is always noise from outside or from the upper room that is moving chairs or others and the partition between the rooms is made of plywood so the sound is even more disturbing when you want to rest The hot water also flows very slowly For the room I booked, there were only two beds Slippers are not provided in the room I hope this is evaluated, especially regarding the noise that is always heard and disturbing

Surprised that the breakfast menu is not a buffet model. Only get 1 food menu (NasGor/Soto/Creme Chicken) Small portion + 1 Cleo Small size. Don't expect to want Coffee/Tea as free as in the same class of accommodation here. It is available, but sold separately by Hyde Cafe. In my opinion, staying here with an additional breakfast fee of 100 thousand: NOT WORTH IT At All.. SUGGESTION: Better to choose without breakfast.

The room is small plus there is no sink in the bathroom.

What is good is maintained and what is lacking can be improved.

New hotel, nice and clean design, good location.

- Location: strategic, within a walking distance to Malang Town Square shopping mall. It is also only 5 minutes drive to Brawijaya University. - Parking space: Limited dedicated parking space in front of the hotel for around 10 cars. - Staff: friendly and polite. Check-in process is quite fast, even though we need to read the hotel rules and sign our agreement on it. Housekeeping is not done on daily basis, but we can request for it, including asking for additional mineral waters from the receptionist. - Exterior and special amenities: 3 floors hotel building with 1 lift. Soft drink fridge is available in the lobby for purchase. - Bedroom: room 328 is a standard room type with narrow entrance but quite plenty space for the bed itself. There are 2 bottles 500 ml of drinking waters provided for free each day, along with electric kettle and sachets of tea, coffee, and sugar. No mini bar fridge in the room though, so it is tricky to store food because there are ants. Smart TV is already installed in the room. AC is small but brand new and cold. - Wifi: quite fast, but a bit troublesome as it required us to keep reconnecting every few hours. - Bathroom / toilet: no handwash basin installed, but we can still brush our teeth using the shower tap. Hot water shower is available but unstable. The overall bathroom design seems to be not so effective. There is also no dedicated placeholder to put our own shampoo / soap in the bathroom, even though they provided the soap dispenser in the bathroom. Two towels and standard dental kits were provided. - Soundproof: okay but not enough, because we can still hear some noise from the sorroundings area through the room's window, from the room next door, and from the hallway. - Bed quality: comfortable with a clean bed sheet and 2 pillows. - Breakfast: no breakfast was offered. They have opened their cafe on the rooftop area, but it is opened only from 11 AM until 10 PM. - Check out: need to wait housekeeping checking for a while.

The location is very strategic. The size, design, and layout of the deluxe room are very good. At night (Saturday) the noise from the cafe upstairs is quite audible up to the 2nd floor room. There was a problem with the shower, but the staff was immediately reactive. The price is quite pricey for per night, but overall such a nice hotel👍🏼

The hotel is very strategic, close to Matos, the staff is friendly, the room is very clean, only the sandals have to be requested in advance, maybe next time they can be provided directly in the room. I will definitely stay here again.

everything is safe, the room is comfortable, the air conditioning is cold, unfortunately the bathroom has stagnant water

first time staying here. in terms of cleanliness it's good, clean, fragrant, the building is new so maybe everything is still very well maintained. the bathroom is also no complaints. the room is quite spacious even though you take the lowest type. the location is also strategically located near the mall and campus. for the male fo staff it's quite good but for the female fo and security it's really top. friendly and serving. maybe a note that I can give to the hotel or customers who want to stay. the furniture can be checked first. the chair at the table when I sat on it had a broken leg, my weight at 55 kg should not have broken if it was in good condition. I am grateful that there were no nails or sharp objects that could stab me. so my suggestion for the hotel is to check the furniture first. it would be terrible if there was an accident because of this. and for customers it's the same, they can be checked first before sitting down for fear of experiencing the same thing. the hotel did not charge me anything for the accident. hopefully it can be an improvement. overall good, I still recommend it to my relatives.

The room is clean and not noisy, easy to reach from anywhere, strategic location.

clean and nice room, service is also very friendly and fast response. wifi can't connect if you want to use netflix you have to use your own account🥲

It's a bit uncomfortable with the policy of not being able to add an extra bed to a standard room.

The facilities are okay, but no toilet tissue, breakfast only has 1 menu, and coordination between staff can be improved because the checkout time has been extended but the card has not been processed. Overall thank you, hopefully it can be improved again😊

Clean room, strategic location right behind UB. It's just not soundproof enough, noisy from above and from the side so resting is not comfortable. Check in check out can't be more or less, have to add 50 percent if you want to check in at 12 o'clock.

The staff were very friendly and very cooperative during the stay at Trix House.