Dear Valued Guest,
Thank you very much for taking the time to share your experience with us. We truly appreciate your loyalty and support, especially as one of our top reviewers who has chosen our hotel as your preferred place to stay whenever you visit Perlis. We are sincerely sorry to hear that your recent experiences with our reception team have made you feel uncomfortable and unhappy. Please accept our apologies if the interactions felt tense or unwelcoming. This is certainly not the level of service or warmth we aim to provide to our guests.
Your feedback is very important to us, and we take it seriously. We will address this matter with our reception team to ensure better communication, professionalism, and a more pleasant experience for all our guests moving forward.
Once again, thank you for bringing this to our attention. We truly hope to have the opportunity to welcome you again and restore the positive experience you have known with us over the years.
Best Regard
Siti | FO