Dear Valued Guest, Greetings from Herlum Hotel & Residences BSD. Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the design of our rooms and felt comfortable in the lobby area. Your compliments mean a great deal to us and motivate us to continue providing comfortable and memorable stays for all our guests. We hope to welcome you back to Herlum Hotel & Residences BSD in the near future. Sincerely, Unintra Hardino, Hotels Manager, Herlum Hotel & Residences BSD

Dear Mr. Rohman Oh, Greetings from Herlum Hotel & Residences BSD. Thank you so much for your positive review! We are delighted to hear that you were satisfied with our service. Your compliments motivate the entire Herlum team to continue striving to provide warm, friendly, and excellent service to all our guests. We hope to welcome you back to Herlum Hotel & Residences BSD for an even more memorable stay. Sincerely, Unindra Hardino, Rooms Manager, Herlum Hotel & Residences BSD

Dear Shabrin A, Greetings from Herloom Hotel & Residence BSD. Thank you so much for taking the time to share your experience! We are delighted to hear that you felt comfortable during your stay, appreciated the cleanliness and modern design of our hotel, and were helped by the comprehensive amenities. We are glad that the fully equipped kitchen, including an oven, refrigerator, and electric stove, greatly enhanced your convenience, allowing you to cook and feel at home. Your compliments on the friendly service of our team mean a great deal to us. We hope to welcome you back to Herloom Hotel & Residence BSD again for another pleasant stay! Sincerely, Yunindra Hardino, Rooms Manager, Herloom Hotel & Residence BSD

Dear Mr. Marco T.S., Greetings from Herlum Hotel & Residences BSD. Thank you so much for taking the time to write us a review. We are delighted to hear that you enjoyed your recent two-night stay. Your happiness and comfort during your stay is the joy of the entire Herlum team. Thank you for choosing Herlum Hotel & Residences BSD. We hope to welcome you back again for another wonderful stay! Sincerely, Unindra Hardino, Rooms Manager, Herlum Hotel & Residences BSD

Dear Valued Guest, Warm greetings from Herloom Hotel & Residence BSD, Thank you very much for sharing your wonderful feedback with us. We are delighted to know that you had a good experience at Herloom, enjoyed our food, and received excellent service from Kak Tania. We will certainly share your kind appreciation with her as motivation to continue providing warm and friendly service to our guests. We are happy to know that everything was good during your stay, and we look forward to welcoming you back to Herloom Hotel & Residence BSD in the future! Kind regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Guest, Warm greetings from Herloom Hotel & Residence BSD, Thank you very much for taking the time to share your experience with us. We are delighted to know that you enjoyed the friendly service from our team, starting from our Security staff, as well as the comfort of the room and swimming pool. We truly appreciate your positive feedback. We also sincerely apologize for the inconvenience caused by the TV occasionally freezing and requiring a refresh. Your feedback regarding the TV and breakfast has been shared with the relevant teams for further evaluation and improvement. Thank you once again for your valuable feedback. We are glad to know that overall you had a pleasant stay, and we look forward to welcoming you back to Herloom Hotel & Residence BSD for an even better experience. Kind regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Lilia, Sincerely yours from Herlum Hotel & Suites BSD. Thank you so much for taking the time to share your stay with us. We are delighted to hear that Herlum Hotel & Suites BSD was the perfect choice for your short family stay. We are glad to hear that access to Cartensils Shopping Centre, the pool, and weekend activities such as bubble parties and movie nights made the time spent with the children even more enjoyable. Your compliments on the friendliness and helpfulness of our staff, as well as the comfort of the small family rooms, mean a great deal to us. We will continue to strive to provide a comfortable, pleasant, and memorable experience for all families staying with us. Thank you for trusting Herlum Hotel & Suites BSD. We look forward to welcoming you and your family back soon for another exciting and fun stay. Sincerely, Unendra Hardino, Hotel & Suites Manager, Herlum Hotel & Suites BSD

Dear Guest, Warm greetings from Herloom Hotel & Residence BSD, Thank you very much for your kind feedback and for appreciating the hospitality provided by Kak Tania and the team. We are truly delighted to know that you had a pleasant experience with us. We will certainly share your kind words with Kak Tania and the entire team as encouragement to continue delivering warm and attentive service. We are very happy to hear that you plan to come back soon, and we look forward to welcoming you again at Herloom Hotel & Residence BSD! Kind regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Valued Guest, Warm greetings from Herlum Hotel & Accommodation BSD. Thank you for taking the time to share your experience and feedback with us. We are delighted to hear that you enjoyed your stay at Herlum Hotel & Accommodation BSD, and we especially appreciate your comments regarding the quality of our breakfast. We understand that a great stay isn't just about the comfort of your room and amenities, but also the deliciousness of the food. 😊 We have forwarded your feedback to our Food and Beverage team for evaluation and improvement, particularly regarding the taste and quality of our breakfast. Thank you for your positive feedback. We hope that on your next stay, our breakfast will be one of the reasons you feel even more at home in Herlum. Hehe 😊 We look forward to welcoming you back to Herlum Hotel & Accommodation BSD for an even more complete and memorable experience. Sincerely, Unintra Hardino, Hotel & Accommodation Manager, Herlum Hotel & Accommodation BSD

Dear Valued Guest, Herlum Hotel & Residence BSD would like to express our deepest gratitude for taking the time to write this positive review. We are delighted to know that you chose Herlum as one of your top choices, and we are pleased to hear that you enjoyed your spacious rooms, the comprehensive amenities such as a refrigerator, washing machine, and microwave, and your delicious and varied breakfast. We are happy that our excellent location made your stay convenient. Your compliments motivate our entire team to continue striving to provide the best comfort and service to all our guests. Thank you for your trust in Herlum Hotel & Residence BSD. We hope to welcome you back soon for another memorable stay. Sincerely, Unintra Hardino, Hotel and Residence Manager, Herlum Hotel & Residence BSD

Dear Valued Guest, Warm greetings from Herlum Hotel & Accommodations BSD. Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed your spacious rooms and amenities such as a microwave and washing machine, and we are also pleased to hear that you enjoyed our spacious and comfortable swimming pool. Thank you for your trust and appreciation of Herlum Hotel & Accommodations BSD. We hope to welcome you back soon for another memorable stay. Sincerely, Unintra Hardino, Hotel & Accommodations Manager, Herlum Hotel & Accommodations BSD

Dear Mr. Roberto, Warm greetings from Herloom Hotel & Residence BSD, Thank you so much for your wonderful recommendation. We are truly delighted to know that you would highly recommend Herloom Hotel & Residence BSD. Your kind words and support mean a great deal to our entire team and inspire us to continue delivering exceptional hospitality and memorable experiences for every guest. Thank you once again for choosing Herloom Hotel & Residence BSD. We look forward to welcoming you back for another enjoyable stay in the near future. Kind regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD 😊

Dear Valued Guest, This is a message from Herlum Hotel & Residences BSD. Thank you for taking the time to write a review. We are delighted to hear that you received excellent and friendly service from our team during both check-in and check-out. Guest satisfaction is always our top priority, and such compliments motivate our entire team to continue providing friendly and professional service. Thank you for your trust in Herlum Hotel & Residences BSD. We hope to welcome you back soon for another memorable stay. Sincerely, Unintra Hardino, Rooms Division Manager, Herlum Hotel & Residences BSD

Dear Valued Guest, Warm greetings from Herloom Hotel & Residence BSD, Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that your unplanned staycation turned into such an enjoyable experience. It is wonderful to know that you were pleasantly surprised by the spacious and comfortable room, and that our hotel became a relaxing place for your family during your home renovation. We are especially happy to hear that your kids had a great time at the swimming pool. Creating memorable experiences for families is one of our greatest priorities, and your kind words truly encourage our team. Thank you once again for choosing Herloom Hotel & Residence BSD. We look forward to welcoming you and your family back for another memorable stay. Kind regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Ms. Ame S. B. M, Greetings from Herloom Hotel & Residence BSD. Thank you for taking the time to write a review. We are delighted to hear that you enjoyed our spacious and comfortable room for four people, and we are also pleased to hear that the in-room amenities such as the microwave and washing machine added to your convenience during your stay. Thank you for your trust in Herloom Hotel & Residence BSD. We hope to welcome you back soon for another memorable stay. Sincerely, Yunindra Hardino, Rooms Manager, Herloom Hotel & Residence BSD

Dear Valued Guest, This is a message from Herloom Hotel & Residence BSD. We appreciate you taking the time to write a review. We are delighted to hear that you enjoyed our spacious and comfortable rooms, as well as the breakfast we provided during your stay. Your positive review is a great encouragement to our entire team, motivating us to continue providing the best service and experience for all our guests. Thank you for your trust in Herloom Hotel & Residence BSD. We look forward to welcoming you back soon for another memorable stay. Sincerely, Unintra Hardino, Rooms Manager, Herloom Hotel & Residence BSD

Dear Valued Guest, Warm greetings from Herloom Hotel & Residence BSD, Thank you for taking the time to share your review. We are delighted to know that you found Herloom Hotel & Residence BSD to be a recommended hotel for business travelers. Your support and recommendation mean a lot to us and encourage our team to continue providing comfortable accommodations and excellent service for every guest. Thank you once again for choosing Herloom Hotel & Residence BSD. We look forward to welcoming you back on your next business or leisure trip. Kind regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Valued Guest, Warm greetings from Herloom Hotel & Residence BSD, Thank you for taking the time to share your feedback with us. We are truly sorry to learn that your stay did not meet your expectations and that you left feeling disappointed. Please accept our sincere apologies, as this is certainly not the experience we strive to provide our guests. Your comments are very important to us and have been shared with our management team for further review and improvement. We are committed to continuously enhancing both our facilities and services to deliver the level of comfort and hospitality our guests expect. We sincerely appreciate your honest feedback and hope you will give us another opportunity to provide you with a much better experience in the future. Kind regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Valued Guest, Warm greetings from Herloom Hotel & Residence BSD, Thank you for taking the time to share your detailed feedback with us. First of all, we sincerely apologize that your stay did not meet your expectations. We are truly sorry to learn about the slow Wi-Fi connection, the outside noise that affected your rest, the cleanliness issue under the bed, and the swimming pool temperature, which made it uncomfortable for your family, especially your child. Please rest assured that your comments have been shared with our Management, Engineering, Housekeeping, and Recreation teams for thorough review and improvement. Feedback such as yours is invaluable as it helps us identify the areas where we need to improve and enhance our guests' overall experience. At the same time, we are truly grateful for your kind recognition of our team members. It means a great deal to us to know that our staff made a positive impression despite the shortcomings you experienced. We will certainly share your compliments with the entire team, as they will be delighted to know their hospitality was appreciated. Thank you once again for your honest feedback. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Kind regards, Yunindra Hardino Residence Manager Herloom Hotel & Residence BSD

Dear Valued Guest, This is a message from Herloom Hotel & Residence BSD. Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay at Herloom Hotel & Residence BSD. Your satisfaction is a joy for our entire team and motivates us to continue providing the best possible service to all our guests. Thank you for your trust in Herloom Hotel & Residence BSD. We hope to welcome you back soon for another memorable stay. Sincerely, Unintra Hardino, Rooms Manager, Herloom Hotel & Residence BSD