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Explore Herloom Hotel & Residence BSD – Tangerang

Traveloka (393)

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9.1

Exceptional

From 393 reviews

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Cleanliness

9.2

Room Comfort

9.2

Meal

8.6

Location

9.2

Service and Facilites

9.1

People often mention about Herloom Hotel & Residence BSD – Tangerang

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Bedroom (42)

Bathroom (40)

Ambiance (39)

Staff Friendliness (37)

Room Space (37)

Hotel Area (36)

Variety (35)

Family Friendly (33)

Taste (33)

Surroundings (29)

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Traveler Reviews Herloom Hotel & Residence BSD – Tangerang

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Customer reviews

Yudi H.

10.0

/10

Reviewed 5 day(s) ago

A hotel with resident service, providing an extraordinary experience... A very friendly family hotel.

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B***a

9.4

/10

Reviewed 1 week(s) ago

Overall it's really good, just a bit disappointed when checking in which took quite a long time..

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m***y

Staycation

6.8

/10

Reviewed 1 week(s) ago

Upon check-in, my first impression was rather average, especially considering the room rate of over IDR 1 million on OTA. At the front desk, there were two staff members (a male and a female, whose names I forgot). They seemed busy with their computers and only greeted and welcomed us once we approached the counter. The room itself had a low ceiling, poor soundproofing, and peeling wallpaper in several areas, which gave the impression that regular maintenance from Housekeeping and Engineering is lacking. Called to operator request for cleaning room, but she mentioned my room on departure list while my reservation should be two days. Request for cleaning waiting 1 hour.

1 people find it helpful

Feby E.

Staycation

9.4

/10

Reviewed 1 week(s) ago

Oh let's start with the staffs they all very friendly and welcoming well mannered giving you this qarm hospitality and then comes breakfast never bored with the selection of the breakfast menu in Herloom i stayed there almost a week and always excited every morning to taste their buffet. Although there's one concern the Pool kinda dirty me and my youngest we cancelled our swimming time because the water looks dirty and discolored. overall we are happy 😊

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Raden W.

Staycation

10.0

/10

Reviewed 1 week(s) ago

Great hotel. Marvelous room and facilities

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annisa h.

10.0

/10

Reviewed 2 week(s) ago

The room made us feel really at home, that's why we extended our stay again. The service and facilities are really great.

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annisa h.

9.7

/10

Reviewed 2 week(s) ago

Nice ambiance, complete facilities, very spacious rooms, it's a shame the mall is quiet, even though if there were more famous tenants it would be cooler, the mall is really nice and luxurious, love it

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M***n

Staycation

9.4

/10

Reviewed 2 week(s) ago

good for just snacks..as some people say in terms of taste..

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Febe S.

Staycation

9.7

/10

Reviewed 3 week(s) ago

Very impressive. Thank you.

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F***y

Staycation

8.2

/10

Reviewed 5 week(s) ago

Comfortable room just noisy because of poor soundproofing

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N***l

10.0

/10

Reviewed 5 week(s) ago

Really enjoyed my staycation here.

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1 people find it helpful

s***i

Staycation

10.0

/10

Reviewed 7 week(s) ago

Every long weekend I always stay here with my kids, the hotel is comfortable, clean, well maintained, the staff are very friendly and helpful, the breakfast is very varied and there are even herbal drinks.

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3 people find it helpful

Accommodation's Reply

13 Jul 2025

Dear Mr./Mrs. S*i. Thank you for choosing Herloom Hotel & Residence BSD as your family's place to stay. We are delighted to know that you and your children enjoyed the cleanliness and maintenance of the hotel, as well as the friendliness and helpfulness of our staff. Positive reviews like this encourage our team to continue providing the best service. We look forward to your next visit! Best regards, Yunindra Hardino, Residence Manager.

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Aditya N.

Staycation

10.0

/10

Reviewed 11 week(s) ago

The check-in process is not complicated, the staff are friendly, the room is comfortable, the best for bringing family, you can cook too. 😁👍

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Accommodation's Reply

21 Jun 2025

Dear Mr. Aditya N., Thank you for choosing Herloom Hotel & Residence BSD as your hotel of choice. We are very happy to hear that the easy check-in process, the friendliness of our staff, and the comfort of the rooms made your stay a pleasant experience—especially since our facilities can support the comfort of your family. We will forward your positive review to the entire team as motivation to continue providing the best service for all our guests. We look forward to your and your family's next visit to Herloom Hotel & Residence BSD. Warm regards, Yunindra Hardino. Residence Manager

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G***t

10.0

/10

Reviewed 11 week(s) ago

Great location, clean room, nice friendly staff. All is great 👍

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Accommodation's Reply

21 Jun 2025

Dear Mr./Mrs. G***t, Thank you for choosing Herloom Hotel & Residence BSD as your preferred place to stay. We are truly delighted to hear that you enjoyed our great location, clean rooms, and the friendliness of our staff. Your kind words mean a lot to us, and we will be sure to share your positive feedback with the entire team as motivation to continue delivering the best service possible. We look forward to welcoming you back soon at Herloom Hotel & Residence BSD. Warm regards, Yunindra Hardino Residence Manager

Yakob D. H.

Staycation

9.1

/10

Reviewed 13 week(s) ago

The room is nice, comfortable and spacious.. The service is satisfying.. The swimming pool is also nice, the kids really like it.. Highly recommended..

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1 people find it helpful

Accommodation's Reply

02 Jun 2025

Dear Mr./Mrs. Yakob D. H., Thank you for taking the time to share your experience staying at Herloom Hotel & Residence BSD. We are very happy to hear that you felt comfortable with our spacious rooms, our satisfying services, and the swimming pool facilities that are loved by children. Positive reviews like this are a great motivation for our entire team to continue providing the best service for every guest. We greatly appreciate your recommendation and look forward to welcoming you and your family back on your next visit. Warm regards, Yunindra Hardino. Residence Manager

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A***a

8.5

/10

Reviewed 13 week(s) ago

very fun staycation here. the kids are very happy

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1 people find it helpful

Accommodation's Reply

31 May 2025

Dear Mr./Mrs. A*a, Thank you for choosing Herloom Hotel & Residence BSD as your hotel of choice. It is a pleasure that the service we provide is in accordance with your expectations. Of course, the positive reviews you provide will be conveyed to our team to be used as encouragement to always provide the best service for our guests. We look forward to your next arrival at Herloom Hotel & Residence BSD. Warm regards,. Yunindra Hardino. Residence Manager

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f***a

Leisure

8.5

/10

Reviewed 13 week(s) ago

everything is ok and comfortable, only the breakfast is lacking, like the food and chicken porridge only have ginger flavor, no chicken broth flavor 🙏🏻

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3 people find it helpful

Iwan S.

Staycation

9.7

/10

Reviewed 14 week(s) ago

Recommended for family and friends. When I booked the spacious room there was a sofa, I could chat while drinking coffee and watching TV.

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Accommodation's Reply

24 May 2025

Dear Mr. Iwan S, Thank you for choosing Herloom Hotel & Residence BSD as your hotel of choice. We are very pleased to know that you enjoy the comfort of our spacious rooms and are equipped with facilities that support moments of togetherness, such as sofas to relax while enjoying coffee and watching TV. Your positive reviews and recommendations for family and friends are certainly a motivation for our entire team to continue providing the best service. We look forward to your next visit to Herloom Hotel & Residence BSD. Warm regards, Yunindra Hardino. Residence Manager

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R***h

9.4

/10

Reviewed 14 week(s) ago

The experience is amazing. We have good experience for short staycation. The room is spacious, nice ambience we feel refreshed. The only matter is when we call the operator for check out there is no one pick up the call. Then we picked our luggage and take it ourself.

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Accommodation's Reply

21 May 2025

Dear Mr./Mrs. R***h, Thank you for choosing Herloom Hotel & Residence BSD for your recent staycation, and for taking the time to share your feedback. We are delighted to hear that you enjoyed the spacious room and relaxing ambience — it’s wonderful to know that you felt refreshed during your stay. Your kind words will be shared with our team as encouragement to continue delivering excellent service. However, we sincerely apologize for the inconvenience you experienced during check-out when your call went unanswered. Please be assured that we are addressing this matter with our team to improve our responsiveness and ensure a smoother experience for all our guests. We truly appreciate your valuable input and look forward to welcoming you back to Herloom Hotel & Residence BSD in the near future. Warm regards, Yunindra Hardino Residence Manager

M***g

Staycation

10.0

/10

Reviewed 15 week(s) ago

Excellent! Cozy hotel will surely satisfy you. its great hospitality and affordable price.

1 people find it helpful

Accommodation's Reply

21 May 2025

Dear Mr/Mrs. M***g, Thank you for choosing Herloom Hotel & Residence BSD as your hotel of choice. We are happy that the service we provide meets your expectations. Of course, we will convey the positive review you give to our team to encourage them to always provide the best service for our guests. We are waiting for your next arrival at Herloom Hotel & Residence BSD. Warm regards, Yunindra Hardino Residence Manager

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