If you book through the app, you'll get a room on the 3rd floor. There's no elevator. The stairs are okay, with wide steps and small gaps, so it's not tiring. The staff helped carry your belongings to your room. The room is clean, with clean white towels. The room is cute, with an extension outside like a balcony, but it's closed. The outermost door can be opened but you'll fall straight down. It's better if you have small children, don't open the door from the room to the "balcony".