It wasn't so much about the staff or the actual hotel itself. I just didn't feel comfortable in the neighborhood in which the hotel was located. I felt as a tourist insecure in terms of what was happening around the hotel so I never stayed there

Beach was easy to get to. Only problem I had was with transportation from various sites around Cartagena. Taxi drivers had problems finding the place

Rooms are tiny but super clean. Neighborhood was not as clean and it was difficult finding public transportation and some Ubers did not want to enter all the way in because of the lack of concrete roads, many muddy potholes.

Clean , amazing staff, good service, back again and again. Love!!!

This is definitely a low budget hotel. There is no soap holder in the shower and no hooks to hang your One towel on, even though the hotel is on the beach. The toilet paper holder is above the toilet, making it difficult to get to. A child would not be able to reach it. The bed was very hard! There is one small blanket, but you can control the mini split with the remote control. The TV did not work. The walls are very thin and you can hear people walking by and talking. The women who work there get to work around 6:45am and start working and although it is outside it is quite loud. Access to the beach is awesome! I don’t think I would stay here again. As an American I would opt for a hotel with more amenities, staff that could speak English, and closer to the heart of the city.

The reception staff is very nice. However, the facility is significantly outdated. There is no hot water, the mattress is super hard. It feels like a piece of foam mounted on a wooden base. And to Top it off, the staff holds loud conversations outside the room late at night. I do not recommend this place.

Great

Worse place I saw in my life unsecured place unhealthy street flooding under black waters

IF THE DOOR HAD DOUBLE LOCKS OR BETTER SAFETY, WOULD EASILY RATE A BIT HIGHER. IN NEED OF SOME MAINTENANCE. IF IT WAS NOT FOR THE RAIN, I GUESS THE PLACE WOULD LOOK BETTER.

Nothing I was over charged 30 dollars extra For a towel

La ubicación no es un lugar muy agradable. El servicio es bueno.

Fuimos desde Costa Rica. Muy bonito el lugar, todos los dias hicieron limpieza, la playa literalmente esta atras del hotel a 2min caminando, el dasuno todos los dias estuvo bien y tenian varias opciones Todo el personal fue muy amable y la estadia barata

Il y a avait des tâches sur les draps et les taies d'oreillers. Faible sécurité du mécanisme de barrure de la porte. Il y a avait des traces de moisissures sur le côté du matelas.

Las condiciones del edificio no eran las mejores; el hotel no cuenta con agua caliente. Solo proveen jabón, no shampoo ni acondicionador.

No tenía agua caliente, no había ni shampo ni crema de enjuague.

Buen lugar para estadia

Bien

bonsoir, je suis restée 12 nuits dont 3 à Santa Marta, je dirai que le fait que la plage soit en face c'est formidable, mais l'hôtel a besoin de certaines commodités: machine à café, frigo, des fruits pour le petit déjeuner... le personnel est sympa, surtout le jeune Yeiner qui bosse le soir, on peut tout lui demander : questions et petits services, il vous servira même de guide avec un bon pourboire, il le mérite bien. Il n'y a rien u alentours le resto du coin ferme à 16h.

Para el precio por noche, es cómodo y la amabilidad de las personas que laboran hacen sentir bien la estadía.

Muy amable el equipo de servicio