Overall Ratings & Reviews Ilford Grand Hotel

Amazing, staff super friendly, room nice and clean, easy access to train station, would recommend this hotel to all!

Good location, room was clean and comfortable and at the back of the hotel ir was quiet

It was really nice, clean and everyone was helpful

Property was easily located and desk staff very friendly.I had also spoken to them on phone about dropping bags off early and he was more than happy to help.Would mention only bin was in bathroom ,but for a 3 star real value for money.

Small room,accessible wet room flooded,the water did not run away quickly.Asked for extra pillows & they did not have any. No chair in the room.Staff were very helpful & good location.

Unsafe for lone female travellers! Would definitely not recommend

only 1 plus- staff are friendly& polite. so many negatives not even sure where to start: hotel is dirty! the rooms are really bad- hairs all over the bathroom and bedding, stains& liquid marks all up the walls, a bathroom which had clearly not been cleaned properly (if at all) the first allocated had a broken window- the handle was missing so it remained open onto the noisy street. moved rooms and although this was a much bigger, nicer room- it was still pretty dirty and the matress was ridiculous- like sleeping on a plank of wood. staid again the following week (no choice due to work)but paid for an upgrade- unfortunately was given the same as last time with the matress that is so hard my body literally ached for days after- their solution- offered me an inferior room with no reinbursement or to change rooms later in my stay. they did bring up an additional duvet for me to sleep on top of, nice thought but not really much use! the really shocking thing however- after being quite seriously sexually harrassed outside the hotel (not their fault) i ordered food to be delivered as i felt very unsafe going out (as a lone female working away from home) when my delivery arrived, rather than the driver calling me (like they do usually) the front desk staff gave him my bedroom number and sent him upstairs! needless to say i checked out the following day- asked about a refund for the 2 night i would not be staying and was told sorry but this is not grounds for a refund! shocking!

Room was neat and clean however very small indeed (not large enough for 2 adults to get ready simultaneously in the area next to the bed). It is within a few minutes walking distance of Ilford station however the area is not safe. There are homeless people, groups of youths causing trouble and drunk middle eastern men stumbling about. I would not let my wife venture out alone for safety reasons. The room is quite expensive considering its size and safety concerns of the area.

The hotel is great. Perfect location to visit Stratford and London Stadium. The only negative is that the beds aren’t overly comfortable and you seem to only get one pillow. I slept on my duvet as it was large enough to be folded and cover me too

Good

The staff was so friendly and warm and was always there to help us. The room was clean and all the amenities were fully stocked. The breakfast was adequate to start our days (we stayed there 10 nights). The cost of the room was very reasonable. We plan to stay there again.

Decent for what you pay, awful breakfast

Amazing stay with friends

It was great, nice and clean rooms and staff were attentive as well

Very clean impressive

No parking and poor quality beds.

Area is a little bit rough, but excellent staff and good rooms. Continental breakfast included is nice

The staff are wonderful and it was very clean. The room was on the smaller size but as advertised and comfortable. It had a quiet and adjustable heating/cooling system - a bit of a rarity for a budget hotel. And while it was basic the free breakfast was nice to have!

Lovely room, quiet hotel and very close to eating places, shopping, supermarkets and a london underground station!

Don’t like the fact that there was no fridge and intercom in the room. I was provided a fridge when i complained. I truly appreciate it.