Excellent hotel

Room was OK. At least the second one they switched us to after first one had a broken safe and lackluster AC. Problem is that "0" for the operator does not work so if you need the smallest thing, you have to go stand in line at the lobby to ask for it. Very annoying. Once you get to staff, they try to help. It's just very inconvenient and time consuming to get anything done (check-in, requests, check-out, etc).

Excellent service, large rooms and very clean

The pl

Rooms were super dirty. My feet were black from walking barefoot for a few minutes in the room. The floor was not washed the whole time we were there which was 7 nights. There were no extra towels ever. The bathrooms were super smelly and sinks looked like they were not washed before we came. Dust everywhere. Windows filthy. The room key card kept working and then not working so we had to keep going down from the 37th floor to the lobby and wait in the line for customer assistance to make our key work again after a long day of activities with kids and going all the way up to the 37th floor just for the key card to not function. The pool area was tiny and very busy. The hot tub was literally for 4 seats while the hotel has 1200 rooms. At checkout the manager who was assisting us was saying that we used $182 of the $200 deposit whim in reality was only used $18 and she brought is back $18 of the $200 when we asked her to print the receipt, it clearly said there the balance was $182 and we had to keep explaining to her when this is what she does all day every day. I would defined not stay at this hotel again

Room was very dirty and I told them about it and they did nothing had to beg these people too clean the room I’m sure if anyone else stays in room 3227 they will see someone else soap on top of the shower head smh unacceptable wouldn’t come back

Full recomendable

Awesome

never coming back, poor customer service and lots of problems with room and checking in

The room was clean.

Clean room,helpful staff around the hotel,good food options

Great room, Great service!!

This hotel was the highlight of my stay. I would return to this hotel again

El personal de recepción que me tocó al llegar fue pesado, como si a mi me pagaran por estar ahí, mala experiencia con ellas la verdad.

Double room was

Maravillosa experiencia!!!

The vibes and the view

Room very clean not spotless.

water is provided every day. pool is very big. mall right across from the hotel.

The room was in decent condition, however, the housekeeping was managed poorly- and the room was not properly tidied ( dirty cups left from day to day, towels not replaced). In addition the scent/smell in the hallways and the lobby was overwhelming and , to my taste, rather unpleasant. Lastly, waiting for the elevator took up a great deal of time; clearly a poorly designed system.