Overall Ratings & Reviews Hotel Safia

Good hotel with excellent customer service

Good stay

I will be back

The bad: The hotel lobby looks nice just like the picture but the room is old. Our room is at the front next to the busy street so I can hear the traffics. Unfortunately I didn’t have a good night sleep there but my husband didn’t seem to be bothered by the noise. If you are a light sleeper this might be a problem. The good: the hotel is 5 minutes walk to Marrakech train station which house Starbucks an Caribou coffee shops, a McDonald. It is 15 minutes drive to Jemaa El Fnaa square and the souks. Taxi are abundant and cheap, about 30-40 MAD ($4) to the square. Hotel staffs are nice and helpful

AVOID THIS HOTEL!! YOU HAVE BEEN WARNED! First arrived to the hotel, a hotel porter aggressively took our bags, without asking and asked for a tip. We did not require any assistance but we were taken back because of the way he conducted himself. We was shown to our room by the hotel porter, even though we said will manage and asked for another tip...this is where the horror started... Upon coming into the room, there was a kids size single bed and two single adult sized beds. We were three fully grown adults that paid for a room for three single adults...went back down to request for a room change, the hotel manager rudely said "if you are not happy, go find another hotel and we will not refund you." We had pre-paid and we could not contact Expedia so we was stuck with this hotel. Breakfast next day, not a continental breakfast that was advertised to be...waited 30-35 mins to be served and we were served after a few people arrived later than us because they spoke French or Arabic. Also, we had a feeling the hotel manager said bad words about us to the servers. The servers did not understand a word of English...same breakfast served everyday...again contradiction on the hotel details....Over cooked eggs...distasteful breakfast and service. -A/C and heater did not work correctly -Bed Sheets and covers were not changed daily, they just flipped over. -Bath rub was peeling and cracked in one part -No hot water in most evenings, in the morning it was Luke warm water at best

Hotel Safia was okay, closer to airport. I gave it a 3 star because it was not extra ordinary. The bed was good, cleanliness was okay. The hotel looked old. There is no parking outside but offers valet parking.

Clean property, friendly & helpful staff

very nice place, other than the shower being low-pressure, everything was very nice. The staff were amazing.

Very good & friendly staff

When entering the room assigned to us by the front desk, we found the shower was even not equipped with a curtain! We immediately informed them, but were told to wait until the next morning for repair. We complained to the Hotel that the room is just by a main road near the train station and heavy noise made it hard for us to fall asleep. Their answer was always unchanged during our 3-night stay: no other room was available for us. What a terrible stay for us with Safia! It owns 3 stars, however! Should Expedia continue to bridge customers to that Hotel? In a professional manner, you better have your own appropriate answer.

Clean hotel in good location for train station. Staff friendly.

Great service, professional staff, close to everything. Breakfast served every morning. Highly recommend. Take the bus 1 in the morning to go to Médina and relax in Gueliz at night.

Very good hotel close to everything and clean nice and calm

The rooms were huge, although looked quite worn but we got used to it, it also didn't have many basic amenities making things tricky, but the staff were helpful. The breakfast wasn't self service though and took a while to arrive, and when it did , it was underwhelming , we ended up eating out anyway.

The people at the front desk were very nice. Our room was not safe - door to balcony did not lock. Overall, I did not feel safe or comfortable there. The place is run down, looks nothing like the photos. I booked another hotel immediately and left the room as soon as I saw it. The other hotel was 5 mins away, only $10US more and was a waaaay better experience. I have tried to get a refund, but have got nothing in response. I will wait an other couple of days to see if I get a refund, and then will decide on leaving a review on Expedia.

Good hotel

This was the only hotel available for this day

Fantastic location, walkable, lots of cafes restaurants etc. In close proximity at all price ranges. Easy to grab a taxi to medina. Rooms were sparse but clean if your in a room on the road side expect it to be noisy. Generally meets expectations for price and star range.

Friendly helpful staff. Clean hotel. Excellent room service. Definitely will visit again.

The staff is great. The hotel is in a great location for and for the price it’s a good deal. A few things that didn’t work for us: there was no wifi in the room, the hot water didn’t work every day, and most importantly, a bag full of receipts for business expenses was thrown out by the staff. It was an honest mistake, and they’re working with us to solve the issue, but those who work for business know the importance of keeping your receipts. Better training for the cleaning staff is required.