We were forced to stay in a hotel that smelled strongly of cigarettes and whose fan and air conditioning were both broken. We asked for help, were told someone would come yo our room, then were left waiting for an hour and a half until we were told there was nothing they could do, but asked us to leave for an hour so they could run some kind of machine to try to mitigate the smell. I’m not sure they did anything- because we went back to the room two hours later only to have it smell the same. We left the patio door open and went to go get dinner, but then were informed that the restaurant and the pool were closing early for a private party. We asked if we could have another room, and were told no. They offered us two drink vouchers only. We went out to get dinner and came back to the fan and air conditioning not working again. We called for help again, and someone came up, agreed that it didn’t work, and then said there was nothing they could do because their maintenance person would have to deal with it the next day. So stuck for a very hot night in a disgusting smelling room to wake up with my eyes swollen from the gross air. Staff did nothing but shrug their shoulders and take our money. They should have just offered us a refund and let us go get another hotel. Or should have a manual fan or AC unit at least instead of having ZERO solutions. Terrible experience and terrible service.

I had the BEST risotto of my whole Portugal trip here, the tuna. The staff was lovely and it was so easy to bolt between Cascais and Lisbon proper!

Excellent place loved my stay and time there.

Love this place so much I extended my stay two extra nights.

The staff were so nice, responsive and helpful whenever we raised a question or issue. The breakfast was great. The spa was amazing

Excellent location and beautifully designed. Very comfortable beds and extremelly clean! Lovely views from balcony of the sea. Staff were very helpful with lots of local knowledge. Breakfast was excellent with lots of selection. Train station is a few mintes walk, which will take you into the city.

This was one of the most beautiful hotel in the Cascais. I highly recommend it.

creative supportive environment

The staff was warm, welcoming and accommodating! The rooftop restaurant is a must try, especially at sunset! I went three times during my stay!

Amazing experience. Can’t wait to get back

Great location. Great ocean view, a lot to do in the neighborhood. train to Cascais only 7 minute walk. great breakfast offerings. nice rooftop bar, gym sauna and pool.

I love this hotel so much that extended my stay twice n don’t want to leave! The staff is amazing n so all the amenities n the spa 🔝 My only suggestion is for it is to have body lotion at the rooms as there were none. I can’t wait to be back!

The staff was attentive, helpful and really pleasant. The rooms were exceptionally clean and comfortable. It was a great first time experience in the area.

The Hotel was a clean and modern hotel. Staff were excellent and very helpful. The only issue(s) I had were the following:- - not much gluten free food available even when I had informed them previously - I had to ask each morning and was told they don't have any but then they took out some bread, however, the roof top restaurant were very accommodating and ensured there was the gluten free roll available for the Lobster roll which was fab! - They charge on room service which we didn't expect as no other hotel charges for this service - I had to ask for milk for tea/coffee in room and was told to get this from the bar otherwise I would have to pay for this if ordered via room service. Plus had to ask for tea bags. - Breakfast could have been hotter but otherwise it was nice. - The nearby beach was not too bad, except if you wanted to lay on the nice beach bed with umbrella, you had to pay 70 Euros! Other than these few issues, we really thought the hotel was great, the food on the rooftop restaurant and service was fabulous. The italian restaurant Lamassa was fabulous! I would recommend this Hotel as it was nice and clean, staff were very helpful, but ensure they top up the milk/tea/coffee when you stay.

Great hotel! About a 30 min walk into Cascáis but it’s a lovely walk along the water. The hotel staff are very friendly - shout out to Carols who brought our bags up to our room while we were out exploring! The pool area is nice with a good view of the water.

Traveling with my adult daughter. Upon arriving very late afternoon we wanted to go up to the pool to relax and have a bite to eat and drink. We were told they could not serve us drinks or food by the pool and would have to move to the restaurant next to the pool area and that the pool closed at 7pm which seems pretty early to me. We were expecting the hotel to be in the more central location of Cascais, which it is not. The first night we walked for 10 minutes to get to a nice restaurant on a very narrow sidewalk next to a busy street. The room itself was decent. The deck furniture was stained and dirty so used beach towels to sit on. The nioise off the street was really loud and went on until almost midnight making it almost impossible to have a conversation or relax over the car and motorcylces. In the bathroom, there was not lotion and for a hotel that has a high end spa in it I found that odd. After two days we decided we needed to move hotels. I was willing to pay for the 3rd night but was asking them to cancel and reimburse us the last two nights which they denied. I found out their main customer is a business traveler which makes sense but for anyone wanting a vacation experience I would look closer to Cascais for sure.

Wonderful staff. Great amenities ( pools , spa, various spaces to relax with friends) delicious breakfast and wonderful room. Definitely recommend it!

Spectacular ocean views from the balcony. The indoor pool has multiple jets, including some on the floor. The breakfast buffet is nice especially since the chef is visible. On the rooftop, a restaurant provides a gorgeous sunset and the pool can be seen from the road. Stunning!

They did not accommodate me and switched my room !

The views from this hotel are amazing. The location is convenient, soooo many good restaurants in that neighborhood. The spa was modern and incredible. I recommend going to the rooftop restaurant and ordering the tuna tartare panipuri. It was amazing. The cocktails are fresh and creative. The staff was helpful and attentive. The breakfast buffet is robust. We had a wonderful week.