Theresia S. P. H.

Staycation

9.7

/10

Reviewed 11 hour(s) ago

Have stayed at this hotel several times, recommended for family vacations.

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Wede

Leisure

8.5

/10

Reviewed 1 day(s) ago

I really enjoyed it. It was the weekend here. So I could trade CFDs that night and CFDs on Sunday morning.

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Accommodation's Reply

17 Jun 2026

Dear Mr. Wede, We appreciate your top rating of Ibis Palembang Sangar Hotel. We are delighted that you took the time to provide such positive feedback. Ibis Palembang Sangar Hotel is centrally located, close to major attractions, restaurants, and shopping centers, making it easily accessible for all visitors. Thank you again for taking the time to share your experience with us. We look forward to welcoming you back on your next visit, and we hope your next stay will be as enjoyable as this one. Sincerely, Davey Emerson Ambui, General Manager

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J***l

10.0

/10

Reviewed 4 day(s) ago

The hotel is the best, especially the pool. You can directly see London Bridge.

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Indria

10.0

/10

Reviewed 1 week(s) ago

The staff is very friendly, the swimming pool view is nice.

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Accommodation's Reply

10 Jun 2026

Dear Indria, Thank you for giving Ibis Palembang Sangar a very excellent rating. We are delighted that you took the time to provide us with positive feedback. At Ibis, we are committed to providing the best service and ensuring that every guest has a memorable stay. We are happy to know that you enjoyed your stay at Ibis Palembang Sangar. Thank you again for taking the time to share your experience. We hope to welcome you back for your next stay, and we wish you a memorable experience as this one. Sincerely, Davey Emerson Ambui, General Manager

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Verified Traveler

Staycation

10.0

/10

Reviewed 2 week(s) ago

Overall, it was okay. However, when I wanted to swim, the pool was completely full. It seemed like this facility was heavily utilized by Ibis guests, so I only went for a short swim. It was a bit crowded. The room was clean and comfortable. I liked the fridge, so I could store the Ximilu drinks I bought from Pavilion. Breakfast was delicious; I liked the chicken porridge and sweet porridge. Parking was secure.

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Accommodation's Reply

05 Jun 2026

Dear Valued Guest, Thank you for giving ibis Palembang Sanggar a superb rating. We are delighted that you took the time to provide us with such positive feedback. We offer a variety of room types to suit your needs, from standard to premium rooms. Thank you again for taking the time to share your experience. We look forward to welcoming you back for your next stay, and we hope your next experience will be as enjoyable as this one. Sincerely, Devi Emerson Ambui, General Manager

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N***a

Business

8.7

/10

Reviewed 4 week(s) ago

Overall okay, but the staff at the reception was a bit unfriendly. When booking for 2 rooms, they couldn't share the same floor, they always had an excuse, and then they told me to wait if I wanted the same floor. When asked how long it would take, they didn't know. It was strange, all the rooms should have been ready, especially since I checked in past 2 am. Don't be rude to guests, their response was also curt, they didn't even say sorry. It's a shame because the rooms and facilities are really good. Hopefully they can improve.

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2 people find it helpful

Accommodation's Reply

25 May 2026

Dear Ms. N*a, Thank you for taking the time to share your experience at ibis Palembang Sanggar. We regret that your experience did not meet your expectations. We sincerely apologize. ibis Palembang Sanggar is committed to providing the best possible service to all our guests. We will follow up and evaluate your feedback. Please provide details of your concerns during your stay at 07******888. We appreciate you sharing your concerns with us and hope you will give us the opportunity to serve you better in the future. Sincerely, Devi Emerson Ambui, General Manager

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3ddy l.

Business

10.0

/10

Reviewed 4 week(s) ago

Clean rooms and location close to culinary

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Accommodation's Reply

18 May 2026

Dear 3ddy I, We appreciate your top rating of ibis Palembang Sanggar Hotel. We are delighted that you took the time to provide such positive feedback. Located in the heart of the city, close to major attractions, restaurants, and shopping areas, ibis Palembang Sanggar offers convenient access for all guests. Our housekeeping team is committed to ensuring your room is clean, comfortable, and smells wonderful throughout the hotel. Thank you again for sharing your experience. We look forward to welcoming you back again in the future and hope your next visit will be as memorable as this one. Sincerely, Davey Emerson Ambui, General Manager

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Verified Traveler

7.0

/10

Reviewed 5 week(s) ago

The hotel location is the winner as it is a short distance ride to everywhere and having the Central Pavilion next door is handy. First thing I noticed when we arrived on our floor and room is this old rag smell. Can smell it more when the aircon isn't on or after cleaning. The smell gone after a while. The room is clean enough although I killed 2 cockroaches in the bathroom on first day. The towels can be replaced with new ones as it's getting old so is the pillows. Only big towels, no hand or face towels. It's basic IBIS. The breakfast is just ok. One weekday morning they run out of eggs. Tip: book larger size room as this is still smaller than average size. Would I stay here again, maybe not. Specially after a small incident that I won't elaborate in here.

1 people find it helpful

Accommodation's Reply

19 May 2026

Dear G***t, Thank you for taking the time to tell us about your experience at ibis Palembang Sanggar. We regret that your experience did not meet your expectations. Please allow us to extend our sincerest apologies. IBIS Palembang Sanggar always strives to provide the best service to all guests. We will take action and evaluate your feedback. Please provide us with detailed information about your concerns during your stay at 0711-7446888. We will also conduct retraining for all staff to ensure this does not happen again. We appreciate your willingness to share your concerns with us, and we hope you will give us the opportunity to serve you better in the near future. Sincerely, Devi Emerson Ambui General Manager

R***y

Leisure

7.1

/10

Reviewed 5 week(s) ago

While staying at other hotels, here the check-in time is really long, waiting for more than 1 hour, if not approached or not called, not very efficient at check-in. For food there are not too many choices but the fried rice is delicious👌🏻. The pool area is okay, suitable for bringing children. Suitable if you want CFN and CFD, just walk

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1 people find it helpful

Accommodation's Reply

12 May 2026

Dear Mr./Ms. R*y, Thank you for taking the time to share your experience at ibis Palembang Sanggar. We are deeply sorry that your experience did not meet your expectations. ibis Palembang Sanggar is committed to providing the best possible service to all our guests. We will take action and evaluate your feedback. Please detail your concerns during your stay by calling 07******888. We will be retraining all our staff to ensure such incidents do not happen again. We appreciate you sharing your concerns with us, and we hope you will give us the opportunity to serve you better in the near future. Sincerely, Devi Emerson Ambui, General Manager

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BONDAN P.

10.0

/10

Reviewed 6 week(s) ago

All the best to Ibis Hotel Palembang. The best!

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Accommodation's Reply

10 May 2026

Dear Mr. Bondan P., Thank you for your excellent rating of ibis Palembang Sangar Hotel. We are delighted that you took the time to provide us with positive feedback. At ibis, we are committed to providing the best service and ensuring that every guest has a memorable stay. We are happy to know that you enjoyed your stay at ibis Palembang Sangar Hotel. Thank you again for taking the time to share your experience. We hope to welcome you back for your next stay, and we wish you a memorable experience as this one. Sincerely, Davey Emerson Ambui, General Manager

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N***a

Staycation

8.5

/10

Reviewed 6 week(s) ago

Please pay attention to the room amenities, as yesterday's toothbrush was missing. We called, but it took a long time to be delivered. Overall, it's good, comfortable, and close to everything.

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Accommodation's Reply

06 May 2026

Dear Ms. N*a, Thank you for giving ibis Palembang Sanggar the highest rating. We are delighted that you took the time to provide such positive feedback. At ibis, we strive to provide the best service and ensure every guest has a memorable stay. We are pleased to hear that you felt comfortable during your stay at ibis Palembang Sanggar. Located in the heart of the city, close to major attractions, restaurants, and shopping areas, ibis Palembang Sanggar offers easy access for all visitors thanks to its excellent location. Thank you again for taking the time to share your experience with us. We look forward to welcoming you back on your next stay and hope your next experience will be as enjoyable as this one. Sincerely, Davey Emerson Ambui, General Manager

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fian N.

Staycation

9.7

/10

Reviewed 7 week(s) ago

Strategic location, around the hotel near the legendary Palembang food place, and every Sunday morning you can go CFD to Ampera Bridge, good.

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1 people find it helpful

Accommodation's Reply

06 May 2026

Dear Mr./Ms. Fian N., Thank you for your excellent rating of ibis Palembang Sangar. We are delighted that you took the time to provide us with positive feedback. At ibis, we are committed to providing the best service and ensuring that every guest has a memorable stay. We are happy to know that you felt comfortable during your stay at ibis Palembang Sangar. ibis Palembang Sangar is centrally located, close to major attractions, restaurants, and shopping malls, making it easily accessible for all guests. Thank you again for taking the time to share your experience. We look forward to welcoming you back on your next stay, and we hope your next stay will be as enjoyable as this one. Sincerely, Davey Emerson Ambui, General Manager

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A***a

Business

8.5

/10

Reviewed 7 week(s) ago

Staff are hard to find when checking out, to get the vehicle ignition key, in the lobby in the morning there is no place to sit.

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Accommodation's Reply

04 May 2026

Dear Mr./Ms./Ms. A*a, Thank you for taking the time to share your experience at ibis Palembang Sangar Hotel. We regret that your experience did not meet your expectations. We sincerely apologize. ibis Palembang Sangar Hotel is committed to providing the best possible service to all our guests. We will follow up and evaluate your feedback. Please provide details of your concerns during your stay at 07******888. We appreciate you sharing your concerns with us and hope you will give us the opportunity to serve you better in the future. Sincerely, Davey Emerson Ambui, General Manager

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kasih c. d.

9.7

/10

Reviewed 7 week(s) ago

It was a comfortable stay, though amenities had to be requested in advance if we were staying with two people. But so far, everything's been great, and even with our complaints, the service has been friendly. I'm planning another staycation here next week.

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Accommodation's Reply

04 May 2026

Dear Valued Guest, Thank you for giving Ibis Palembang Sangar a superb rating. We are delighted that you took the time to provide us with such positive feedback. At Ibis, we are committed to providing the best service and ensuring that every guest has a memorable stay. We are happy to know that you felt comfortable during your stay at Ibis Palembang Sangar. Thank you again for taking the time to share your experience. We look forward to welcoming you back on your next stay, and we hope your next stay will be as enjoyable as this one. Sincerely, Davey Emerson Ambui, General Manager

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Verified Traveler

Business

8.1

/10

Reviewed 7 week(s) ago

In terms of location, it's very accessible, making it easy to get anywhere in Palembang. In terms of service and facilities, the staff are friendly and helpful. Room comfort is quite good. The only thing that needs improvement is the cleanliness. Please pay more attention to it, as I found five baby cockroaches in the room and bathroom. Overall, it's good.

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Accommodation's Reply

30 Apr 2026

Dear Mr./Ms. G*t, Thank you for taking the time to share your experience at ibis Palembang Sanggar. We regret that your experience did not meet your expectations. Please allow us to express our deepest apologies. ibis Palembang Sanggar is committed to providing the best possible service to all our guests. We will follow up and evaluate your feedback. Please provide details of your concerns during your stay at 07******888. We appreciate you being willing to share your concerns with us, and we hope you will give us the opportunity to serve you better in the future. Sincerely, Devi Emerson Ambui, General Manager

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Verified Traveler

8.5

/10

Reviewed 7 week(s) ago

Overall, it's clean and convenient, close to the city. But why do the sinks at all Ibis take so long to drain?

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2 people find it helpful

Accommodation's Reply

29 Apr 2026

Dear Mr./Ms. G*t, Thank you for taking the time to share your experience at ibis Palembang Sanggar. We regret that your experience did not meet your expectations. We sincerely apologize. ibis Palembang Sanggar is committed to providing the best possible service to all our guests. We will follow up and evaluate your feedback. Please provide details of your concerns during your stay at 07******888. We appreciate you sharing your concerns with us and hope you will give us the opportunity to serve you better in the future. Sincerely, Devi Emerson Ambui, General Manager

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Perly A. M.

Transit

6.8

/10

Reviewed 7 week(s) ago

The room was too small and the breakfast tasted bad.

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Accommodation's Reply

28 Apr 2026

Dear Ms. Perly A.M., Thank you for taking the time to share your experience at ibis Palembang Sanggar. We regret that your experience did not meet your expectations. We sincerely apologize. ibis Palembang Sanggar is committed to providing the best possible service to all our guests. We will follow up and evaluate your feedback. Please provide details of your concerns during your stay at 07******888. We appreciate you sharing your concerns with us and hope you will give us the opportunity to serve you better in the future. Sincerely, Devi Emerson Ambui, General Manager

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B***n

9.7

/10

Reviewed 7 week(s) ago

Everything is good, only the room is a bit cramped and the swimming pool is very crowded.

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1 people find it helpful

Accommodation's Reply

27 Apr 2026

Dear Mr./Ms. B, Thank you for your wonderful review of ibis Palembang Sangar Hotel. We are delighted that you took the time to share your positive feedback. At ibis, we strive to provide the best service and always make every guest's experience memorable. We are pleased to hear that you were comfortable during your stay at ibis Palembang Sangar Hotel. ibis Palembang Sangar Hotel offers a variety of room types, from standard rooms to family rooms, perfect for families. We also have a children's play area, a fitness center, and an infinity pool on the 10th floor, suitable for both children and adults, which you can use complimentaryly throughout your stay. Thank you again for taking the time to share your experience. We look forward to welcoming you back again in the future and hope your next visit will be as enjoyable as this one. Sincerely, Davey Emerson Ambui, General Manager

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Ahmad H. A.

Staycation

9.6

/10

Reviewed 8 week(s) ago

The staff is friendly, the hotel rooms are comfortable, but cleanliness is lacking.

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Accommodation's Reply

27 Apr 2026

Dear Mr. Davy, Thank you for your wonderful review of ibis Palembang Sangar Hotel. We are delighted that you took the time to share your positive feedback. At ibis, we are committed to providing the best service and ensuring that every guest has a memorable stay. We are happy to know that you felt comfortable during your stay at ibis Palembang Sangar. ibis Palembang Sangar offers a variety of room types to meet your needs, from standard rooms to family rooms. We also have a children's area, a fitness center, and an infinity pool (sized for both children and adults) on the 10th floor, which you can use complimentary of charge during your stay. Thank you again for taking the time to share your experience. We hope to welcome you back on your next stay, and we wish you a memorable experience as this one. Sincerely, Davy Emerson Ambui, General Manager

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H***o

Leisure

8.5

/10

Reviewed 9 week(s) ago

The location is strategic and the rooms are spacious

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Accommodation's Reply

20 Apr 2026

Dear Mr./Ms. H*o, We appreciate your top rating of ibis Palembang Sanggar Hotel. We are delighted that you took the time to provide such positive feedback. ibis Palembang Sanggar Hotel offers a variety of room types to suit your and your family's needs, from Standard Rooms to Family Rooms, perfect for families, along with numerous amenities such as a children's playground, a fitness center, and an extra-large infinity pool on the 10th floor, available complimentary of charge for both children and adults during your stay. Located in the heart of the city, ibis Palembang Sanggar Hotel is close to major attractions, food centers, and shopping malls, making it convenient for all travelers. Thank you again for taking the time to share your experience with us. We look forward to welcoming you back on your next stay and hope your next experience will be as memorable as this one. Sincerely, Davey Emerson Ambui, General Manager

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ibis Palembang Sanggar

Overall Ratings & Reviews ibis Palembang Sanggar

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Traveler Reviews ibis Palembang Sanggar