8.9
Very Good
From 739 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.8

Meal

8.8

Location

9.1

Service and Facilites

8.9

People often mention about ibis Palembang Sanggar
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Ambiance (71)
Bedroom (70)
Distance to City Center (69)
Staff Friendliness (63)
Hotel Area (62)
Bathroom (60)
Accessibility (56)
Taste (52)
Surroundings (51)
Variety (47)
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Traveler Reviews ibis Palembang Sanggar

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Customer reviews
Deby T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
Comfortable, clean, neat, fragrant, friendly staff ✅
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Accommodation's Reply
21 Jul 2025
Dear Deby T., Thank you for your 5-star rating and review of your stay at ibis Palembang Sanggar. We are delighted to receive such positive feedback. At IBIS, we strive to provide the best service and ensure all our guests have a pleasant stay. We are delighted to know that you felt comfortable during your stay at ibis Palembang Sanggar. Our Housekeeping team was happy to ensure your room was clean and comfortable, and all areas of Ibis Palembang Sanggar provide fast and reliable Wi-Fi to ensure your stay is as comfortable as it was. Thank you again for sharing your experience. We hope you will return soon and hope your next visit will be as pleasant as your previous one. Sincerely Yours, Devi Emerson Ambui, General Manager
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
Very pleasant and comfortable
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Accommodation's Reply
17 Jul 2025
Dear M*a, Thank you for your review of your visit to ibis Palembang Sanggar. It is always a pleasure to receive positive feedback. The Housekeeping team was happy to ensure your room was clean and comfortable, and all areas of Ibis Palembang Sanggar provide excellent Wi-Fi to ensure a comfortable stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Devi Emerson Ambui. General Manager
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E***H
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel is strategically located near the Ampera Bridge, the rooms are clean, the staff are friendly, and the food is delicious.
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Accommodation's Reply
13 Jul 2025
Dear E*H, We would like to thank you for giving the best rating to ibis Palembang Sanggar. It is very pleasing for us that you have taken the time to provide a positive feedback. Ibis Palembang Sanggar is located in the heart of the city, close to iconic tourist attractions, culinary and shopping centers so that it can facilitate access for all visitors with a strategic location to stay. We are very pleased to know that you can feel satisfied with the comfort and cleanliness of our hotel, because all our teams will always maintain guest comfort and provide the best in all areas of our hotel. At ibis, we will always provide the best service to all visitors, especially to be able to be friendly to you and all visitors. We will continue to strive to improve and optimize the quality of our service to be even better. At ibis, we will always provide a delicious food menu prepared by our best chefs every day to you and all visitors, we strive to continue to improve our quality. It is very pleasing for us that you can taste the taste of our cuisine. Thank you again for taking the time to share your experience. We look forward to welcoming you back again on your next visit, and we hope your next visit will be as satisfying as your last. Sincerely Yours, Ulysses Jeffrey, General Manager.
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D***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
All staff are very friendly during check-in and check-out, the standard room size is not too big for the price of 600 thousand, the food is delicious and maybe more food choices can be added, the area around the hotel is nice, there are lots of cafes next to the hotel to eat, the city is also close, recommended for those who don't want to bother looking for lunch or dinner
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Accommodation's Reply
12 Jul 2025
Dear D*i, We would like to thank you for giving the best rating to ibis Palembang Sanggar. It is very pleasing for us that you have taken the time to provide positive feedback. At ibis, we will always provide the best service to all visitors, especially to be able to be friendly to you and all visitors. We will continue to strive to improve and optimize the quality of our services to be even better. We have several types of rooms that you can choose according to your and your family's needs, from standard to premium rooms. At ibis, we will always provide a delicious menu of food prepared by our best chefs every day to you and all visitors, we strive to continuously improve our quality. It is very pleasing for us that you can taste the taste of our cuisine. Ibis Palembang Sanggar has an environment located in the center of the city, which is close to iconic tourist attractions, culinary and shopping centers so that it can facilitate access for all visitors with a strategic location to stay. Once again, we thank you for taking the time to tell us about your experience, we hope to welcome you back on your next visit, and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours, Devi Emerson Ambui. General Manager.
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A***A
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The size of the room and bedroom is small so it is a bit cramped at a relatively expensive price
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear A*A, Thank you for your review. Ibis Palembang Sanggar is the newest hotel in Palembang City with a dynamic design and open for ALL. We have a strategic location in the center of the city and close to culinary, tourist attractions to shopping centers. We have several choices of room types ranging from standard to premium which are certainly more spacious according to your accommodation needs. We thank you for your input, we will always provide the best to all visitors starting from service, food, cleanliness, facilities and rooms. We look forward to your next arrival. Sincerely Yours, Devi Emerson Ambui. General Manager
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Aderila A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Everything is good, the pool water doesn't sting your eyes. The room equipment is quite good. The room is clean and fragrant. All the staff are friendly.
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Accommodation's Reply
05 Jul 2025
Dear Aderila A., We would like to thank you for giving the best rating to ibis Palembang Sanggar. It is very pleasant for us that you have taken the time to give a positive feedback. At ibis, we will always provide the best service to all visitors, especially to be friendly to you and all visitors. We will continue to strive to improve and optimize the quality of our services to be even better. We are very pleased to know that you can feel satisfied with the comfort and cleanliness of our hotel, because all of our teams will always maintain guest comfort and provide the best in all areas of our hotel. Thank you again for telling us about your experience, we will be happy to welcome you back on your next visit to ibis Palembang Sanggar, and we hope your next visit will be as satisfying as the previous visit. Sincerely Yours, Devi Emerson Ambui. General Manager.
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Y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
the hotel is clean and right in the middle of the city, around the hotel there are many places to eat. car parking is available on 2 floors in the basement + in front of the hotel, the breakfast is delicious and varied.. Our first 2 nights of pleasant stay..
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Accommodation's Reply
09 Jul 2025
Dear Y*a, Thank you for your review of your visit to ibis Palembang Sanggar. We are delighted to receive such positive feedback. Ibis Palembang Sanggar is located in the heart of the city, close to iconic tourist attractions, culinary delights, and shopping centers, making it easy for all guests to access our strategic location. We have free parking in front of the hotel building and in the basement. Our security guards will be happy to assist you and all guests. We also offer a wide variety of food options to suit your and your family's tastes. Our food is professionally prepared by our kitchen and chef team, ensuring quality. Our housekeeping team will be happy to ensure your room is clean and comfortable, and all areas of Ibis Palembang Sanggar provide fast Wi-Fi to ensure a comfortable stay. Thank you again for taking the time to share your experience. We hope you will return to ibis Palembang Sanggar in the near future. Sincerely Yours, Devi Emerson Ambui. General Manager
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A***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
All the facilities are great, but for that range it is still quite expensive because the size of the room and bathroom is very small.
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Accommodation's Reply
02 Jul 2025
Dear A*A, thank you for your 5-star rating and review of your visit to ibis Palembang Sanggar. It is very pleasant for us to receive positive feedback/response. At ibis, we have various types of rooms that you can adjust to your needs and your family, starting from standard rooms to family rooms ideal for families. We are very pleased to know that you can enjoy all of our facilities well. One of the best facilities that you can enjoy is our infinity pool located on the 10th floor, with a direct view of the city center, besides that we also have Gym and Kids Arena facilities which are also on the 10th floor, you can enjoy them for FREE during your stay. And ibis Palembang Sanggar also has an environment located in the middle of the city, which is close to Iconic Tourist Attractions, Culinary and Shopping Centers so that it can facilitate access for all visitors with a strategic location to stay. Once again we thank you for telling us about your experience, we hope you can return to visit in the near future and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours, Devi Emerson Ambui. General Manager
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Ardiansyah S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
All the staff are very friendly starting from entering the hotel to the pool room, very suitable for a vacation, just a suggestion, there is a children's playground, the size should be bigger and with more toys, maybe they can feel more at home🥰
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Accommodation's Reply
05 Jul 2025
Dear Ardiansyah S., We would like to thank you for giving the best rating to ibis Palembang Sanggar. It is very pleasant for us that you have taken the time to give a positive feedback. At ibis, we will always provide the best service to all visitors, especially to be friendly to you and all visitors. We will continue to strive to improve and optimize the quality of our services to be even better. Once again, thank you for telling us about your experience, we will be happy to welcome you back on your next visit to ibis Palembang Sanggar, and we hope your next visit will be as satisfying as the previous visit. Sincerely Yours, Devi Emerson Ambui. General Manager
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H***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
very impressive, next time my family and I will come back again
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Accommodation's Reply
26 Jun 2025
H*h Dear Valued Guest, We would like to thank you for giving the best rating to ibis Palembang Sanggar. It is very pleasant for us that you have taken the time to give a positive feedback. Ibis Palembang Sanggar has various types of rooms that you can adjust to your needs and your family, starting from Standard Room to Family Room ideal for family, with kids arena, gym and infinity pool facilities that have special sizes for children to adults on our 10th floor, which you can enjoy for FREE during your stay. Once again we would like to thank you for taking the time to tell us about your experience, we hope to welcome you back on your next visit, and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours,. Devi Emerson Ambui. General Manager
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R***d
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
nice and comfortable hotel, the view from the room is also nice
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Accommodation's Reply
25 Jun 2025
Dear R*d, Thank you for your review of your visit to ibis Palembang Sanggar. It is always a pleasure to receive positive feedback. The Housekeeping Team is happy to prepare your room in a clean and comfortable condition and all areas of Ibis Palembang Sanggar provide smooth wifi facilities to complete the comfort of your stay. Thank you again for sharing your experience, and we hope your next visit will be as satisfying as the previous one. Sincerely Yours, Devi Emerson Ambui. General Manager
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
everything is good, just for the food there should be more, both heavy meals and desserts..
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Accommodation's Reply
18 Jun 2025
Dear M*a, We would like to thank you for giving the best rating to ibis Palembang Sanggar. It is very pleasant for us that you have taken the time to provide positive feedback/response. At Ibis, we will always provide delicious food menu prepared by our best Chef every day to you and all visitors, we strive to continuously improve our quality. It is very pleasant for us that you can taste the taste of our cuisine. Once again we would like to thank you for telling us about your experience, we hope you can come back soon and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours. Ulysses Jeffrey. General Manager
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R***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The room is clean, tidy and the bathroom is clean.
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Accommodation's Reply
20 Jun 2025
Dear R*e, Thank you for your review of your visit to ibis Palembang Sanggar. It is always a pleasure to receive positive feedback. The Housekeeping Team is happy to prepare your room in a clean and comfortable condition and all areas of Ibis Palembang Sanggar provide smooth wifi facilities to complete the comfort of your stay. Thank you again for sharing your experience, and we hope your next visit will be as satisfying as the previous one. Sincerely Yours, Devi Emerson Ambui. General Manager
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J***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Ibis sanggar palembang, the main choice if you go to Palembang. Close to everywhere and just a step away there is a supermarket, shop, cafe, gym to relax in the afternoon and evening.
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Accommodation's Reply
12 Jun 2025
Dear J*s, We would like to thank you for giving the best rating to ibis Palembang Sanggar. It is very pleasant for us that you have taken the time to give a positive feedback. Ibis Palembang Sanggar has an environment located in the middle of the city, which is close to iconic tourist attractions, culinary and shopping centers so that it can facilitate access for all visitors with a strategic location to stay. Once again we would like to thank you for taking the time to tell us about your experience, we hope to welcome you back on your next visit, and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours, Ulysses Jeffrey. General Manager
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 6 week(s) ago
If the lights in the bathroom turn off, the Airconditioning is off. This is wierd. I also changed rooms 2 times, one because non smoking room smells cigarettes and the second room supposed to be double bed but twin beds. The shower was broken as well.
1 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear H***a ,We thank you for providing your review and feedback to Ibis Palembang.Our hotel implements a no-smoking policy in all rooms, and if violated, there will be a charge. There may have been guests who violated this rule at that time, causing you discomfort.For hotel bookings, we match them with the voucher displayed on your reservation.We apologize if during your stay there were issues that made you feel uncomfortable. We strive to provide the best service to you and all our guests.Once again, we thank you for sharing your experience with us, and we hope you can visit us again soon. We hope your next visit will be as satisfying as your previous one.Sincerely Yours,General Manager
S***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Cleanliness is okay, swimming pool is okay.
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1 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear S*a, We would like to thank you for giving the best rating to ibis Palembang Sanggar. It is very pleasant for us that you have taken the time to give a positive feedback. At ibis, we will always provide the best service to all visitors, especially to be friendly to you and all visitors. We will continue to strive to improve and optimize the quality of our services to be even better. We are very pleased to know that you can feel satisfied with the comfort and cleanliness of our hotel, because all of our teams will always maintain guest comfort and provide the best in all areas of our hotel. One of the best facilities that you can enjoy is our infinity pool on the 10th floor, with a direct view of the city center, besides that we also have Gym and Kids Arena facilities which are also on the 10th floor, you can enjoy them for FREE during your stay. Once again we would like to thank you for taking the time to tell us about your experience, we hope to welcome you back on your next visit, and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours, Ulysses Jeffrey. General Manager.
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D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.2
/10
Reviewed 6 week(s) ago
The hotel staff, especially in the breakfast service section, are friendly, but the menu is lacking. There is no smile at check-in / check-out. They are stiff and not friendly when checking in. They say the rooms are next to each other, but the reality is very far away. I booked 2 rooms, 1 room was good, the other room smelled of cigarette smoke so bad that I couldn't breathe. I had to wait 1 hour to get rid of the smell of cigarette smoke. Even though I booked a smoke-free room... 🤦🏿‍♀️🤦🏿‍♀️The main thing is to improve the check-out / in staff who are friendly, humble and smart. ☝️😐😐
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2 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear D*n, Thank you for taking the time to tell us about your experience at ibis Palembang Sanggar. We regret that you experienced something that did not meet your expectations, please allow us to express our sincerest apologies. We implement non-smoking rooms for the comfort of our guests, We also provide a special smoking area in the lobby, previously we have directed all guests if our rooms have a non-smoking room concept. We will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. We thank you again for sharing your concerns with us and we hope that you will give us the opportunity to serve you better in the near future. Sincerely Yours, Ulysses Jeffrey. General Manager.
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J***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Ibis Palembang Sanggar, the most strategic location, close to everywhere and non-traffic jam. Next to the hotel there is a cafe and a 24-hour supermarket, great. So, if you go to Palembang, you must stay here...
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Accommodation's Reply
09 Jun 2025
Dear J*s, thank you for your 5-star rating and review of your visit to ibis Palembang Sanggar. It is a pleasure for us to receive positive feedback/response. Ibis Palembang Sanggar, has an environment located in the middle of the city, which is close to iconic tourist attractions, culinary and shopping centers so that it can facilitate access for all visitors with a strategic location to stay. Once again we thank you for telling us about your experience, we hope you can return to visit in the near future and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours,. Ulysses Jeffrey. General Manager
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muhamad l. j.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
friendly staff fast CI CO process, delicious food, its wonderful rooftop
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1 people find it helpful
Accommodation's Reply
07 Jun 2025
Dear Muhamad I. J., We would like to thank you for giving the best rating to ibis Palembang Sanggar. It is very pleasant for us that you have taken the time to provide positive feedback/response. Ibis Palembang Sanggar, will always provide the best service to all visitors, especially to be friendly to you and all visitors. We will continue to strive to improve and optimize the quality of our services to be even better. At Ibis, we will always provide a delicious food menu prepared by our best Chef every day to you and all visitors, we strive to continue to improve our quality. It is very pleasant for us that you can taste the taste of our cuisine. One of the best facilities that you can enjoy is our infinity pool located on the 10th floor, with a direct view of the city center, besides that we also have Gym and Kids Arena facilities which are also located on the 10th floor, you can enjoy them for FREE during your stay. Once again we would like to thank you for telling us about your experience, we hope you can return to visit in the near future and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours. Ulysses Jeffrey. General Manager
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Susinto T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 7 week(s) ago
Overall I think Ibis hotel is a good choice to stay because it is located in the city center, the service is friendly and good and the price is competitive. what needs to be improved is the size of the bed is too small for type 2 single beds (bed size is only 100 x 200) it would be better if it could be 120 x 200.
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Accommodation's Reply
07 Jun 2025
Dear Susinto T, thank you for your 5-star rating and review of your visit to ibis Palembang Sanggar. It is very pleasant for us to receive positive feedback/responses. Ibis Palembang Sanggar has various types of rooms that you can adjust to your and your family's needs, starting from standard rooms to family rooms ideal for families. We are very pleased to know that you can enjoy all of our facilities well. At ibis, we will always provide the best service to all visitors, especially to be friendly to you and all visitors. We will continue to strive to improve and optimize the quality of our services to be even better. And ibis Palembang Sanggar also has an environment located in the middle of the city, which is close to Iconic Tourist Attractions, Culinary and Shopping Centers so that it can facilitate access for all visitors with a strategic location to stay. Once again we thank you for telling us about your experience, we hope you can return to visit in the near future and we hope your next visit will be as satisfying as your previous visit. Sincerely Yours,. Ulysses Jeffrey. General Manager
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