Overall Ratings & Reviews ZASGO HOTEL

Traveloka (412)
Other sources (63)
9.1
Exceptional
From 412 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

8.9

Meal

8.8

Location

9.1

Service and Facilites

9.0

People often mention about ZASGO HOTEL
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Staff Friendliness (74)
Bedroom (68)
Accessibility (60)
Distance to City Center (58)
Bathroom (54)
Room Space (51)
Ambiance (48)
Hotel Area (48)
Surroundings (47)
Family Friendly (37)
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Traveler Reviews ZASGO HOTEL

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40
Customer reviews
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
I like this hotel location, strategic location for going shopping, culinary, not too noisy and busy
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P***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
It is quite cheap for a hotel near the city center. We can walk to anywhere we want. The staff are really friendly. There is a minimarket on the basement. Unfortunately, the studio single room has no ventilation. Overall, it's good though!
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B***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Recommended and family friendly
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Accommodation's Reply
06 May 2026
We appreciate your choice in selecting Zasgo hotel for your recent stay and hope you had a pleasant experience. Your feedback is important to us, and we look forward to welcoming you back in the future!
R***O
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
It was a wonderful stay, very happy.
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Accommodation's Reply
14 Apr 2026
Thank you so much for choosing our accommodation in Labuan Bajo. We are delighted to hear that you enjoyed your stay and were comfortable. If you have any further information, comments, or suggestions, please contact us via WhatsApp (+62********888). We hope you had a wonderful trip and created unforgettable memories!
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R***O
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
It was a wonderful stay, very happy.
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Accommodation's Reply
14 Apr 2026
Thank you so much for choosing our accommodation in Labuan Bajo. We are delighted to hear that you enjoyed your stay and were comfortable. If you have any further information, comments, or suggestions, please contact us via WhatsApp (+62********888). We hope you had a wonderful trip and created unforgettable memories!
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C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Staying at Zasgo Hotel was a surprisingly enjoyable experience during my trip to Labuan Bajo. From check-in to check-out, everything felt smooth and made me feel at home. Ambiance/Facilities: This hotel has a calm, clean, and modern atmosphere. The rooms are comfortable, tidy, and spacious enough to rest after a day of exploring. The facilities are also complete and well-maintained, so nothing is complicated. Food: Breakfast is quite varied and tastes good. Perfect for refueling before continuing the day's activities, especially if you want to go sailing or sightseeing. Staff Assistance: The staff is very friendly and helpful. From the start, they are fast to respond and always ready to help if you need anything—making you feel very welcome. Highlights: The most impressive thing is the overall comfortable and practical experience. It is very suitable for those who want a drama-free stay and still close to many spots. Price: I think it is worth it for the price paid. You get comfort, good service, and a great location. Location: The location is quite strategic, close to the city center and several eateries and sightseeing spots. It is very good for exploring without having to go far.
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Accommodation's Reply
14 Apr 2026
Thank you so much for your detailed review of Hotel Thesco. We are delighted to hear that you were impressed with every aspect of your stay, from the room size and amenities to the staff service and location. We hope this review is helpful for those planning a trip to Labuan Bajo. If you have any questions, please contact us via WhatsApp (+62********888). We look forward to welcoming you back again.
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D***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Beautiful rooftop with a view of Labuan Bajo sunset. On the ground floor there is a complex supermarket, pharmacy store, and nice souvenir shop. Very close to airport.
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Accommodation's Reply
06 May 2026
Thank you for sharing your experience. It sounds like a lovely place! The beautiful rooftop with a view of Labuan Bajo's sunset must be a perfect spot to relax and enjoy the scenery. Having a supermarket, pharmacy, and souvenir shop on the ground floor adds convenience, making it easy to find everything you need. Its close proximity to the airport is definitely a plus for travelers. Thank you for sharing this description.
C***A
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
For this room the size is spacious, but the price is too high
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Accommodation's Reply
14 Apr 2026
Thank you for your valuable feedback. We are glad you found the rooms spacious. However, we understand you felt the price was a little high. We will take your feedback into consideration when adjusting prices in the future. If you have any questions or concerns, please contact us via WhatsApp (+62********888).
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C***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.5
/10
Reviewed 8 week(s) ago
The Studio Single room is very small, for that price you should get a bigger one, and at night you can smell the bathroom.
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Accommodation's Reply
14 Apr 2026
Thank you for your review. We apologize that the Studio Single room was small and there was an unpleasant odor from the bathroom at night. This feedback is very valuable for improving our services in the future. If you find this room type too small, please book a Grand Studio, which is much more spacious at 27 square meters. We hope to welcome you back in the future.
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R***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Looking forward to coming back and staying again in Zasgo
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Accommodation's Reply
08 Apr 2026
We appreciate your choice in selecting Zasgo hotel for your recent stay and hope you had a pleasant experience. Your feedback is important to us, and we look forward to welcoming you back in the future!
E***r
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
The hotel is strategically located, easy to find, and connected to a supermarket and restaurants. The staff is friendly, and the rooms and surroundings are clean and comfortable. However, this hotel is very strict about limiting the number of people per room. We've never experienced this kind of treatment at other hotels like Zasgo. Hopefully, this will be more considered.
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Accommodation's Reply
25 Mar 2026
Thank you for your detailed and honest review. We are pleased to hear that the hotel's convenient location and nearby amenities such as supermarkets and restaurants made your stay comfortable. Furthermore, the friendly staff, clean and comfortable rooms, and the surrounding environment are highlights we are proud of. We understand your concerns regarding the limitation on the number of occupants per room. This feedback is invaluable as we continuously develop our services and policies to be more flexible and better suited to our guests' needs. We hope to take this into consideration in the future to make your stay even better. Thank you again for your feedback, and we look forward to welcoming you back on your next visit.
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A***i
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
The hotel is in the city center, with a supermarket downstairs, so if you forget something, you can buy it downstairs. The room is spacious and has a balcony. Breakfast on the 7th floor offers a stunning ocean view. We left something in our room, but the hotel staff told us via WhatsApp and reminded us to pick it up. It was awesome 🫰
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Accommodation's Reply
17 Mar 2026
Thank you for sharing your experience with us. Hotel Sasco is conveniently located in the heart of the city, with a supermarket on the ground floor, making it very convenient if you forget anything. The rooms are spacious and have balconies, allowing you to relax and enjoy the view comfortably. Breakfast on the 7th floor with stunning sea views will surely make your day even better. Furthermore, the hotel staff are very attentive, even reminding you if you forget anything. This was a very pleasant stay, and we hope to return in the future.
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B***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Very comfortable rooms. Delicious food. Complete facilities and amenities. Close to shopping areas.
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1 people find it helpful
Accommodation's Reply
17 Mar 2026
Thank you for taking the time to write this review. It seems your stay at Hotel Sasco was very enjoyable! The rooms were very comfortable, the food was delicious, and the amenities were excellent, meeting all your needs. Furthermore, the location near shopping areas made your stay and travels even more convenient and enjoyable. It was a perfect stay for your comfort! We hope to welcome you back to Hotel Sasco in the future.
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A***e
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Good service, strategic location, suitable for any event
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Accommodation's Reply
12 Mar 2026
Thank you for your positive feedback. We are delighted to hear that the friendly staff, convenient location, and warm, inviting atmosphere made your stay enjoyable. We hope to welcome you back on your next visit!
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
The staff is very friendly, the location is also very good, the hotel is comfortable
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Accommodation's Reply
07 Mar 2026
Thank you for your positive feedback. We are delighted to hear that the friendly staff, convenient location, and warm, inviting atmosphere made your stay enjoyable. We hope to welcome you back on your next visit!
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S***l
icon-Transit
Transit
icon-origin-TRAVELOKA
7.1
/10
Reviewed 17 week(s) ago
The hotel staff is friendly and helpful, the price is quite affordable, and the location is strategically close to the city. However, the cleanliness of the sheets and mattress could be improved, as after staying there were many bed bug bites.
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1 people find it helpful
Accommodation's Reply
07 Mar 2026
Thank you for sharing your experience. We greatly appreciate your compliments regarding the friendliness of our staff, the reasonable prices, and the excellent location. We apologize for any inconvenience related to the cleanliness of the linens and mattresses, as well as the insect bites. This feedback is important to us in improving and creating a more comfortable experience for future guests. We are committed to improving our standards of cleanliness and comfort at the hotel. We hope to provide you with an even better experience on your next stay.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Nice room, friendly staff, nice places.
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Accommodation's Reply
07 Mar 2026
Thank you for your simple yet lovely feedback! We're glad you enjoyed the nice room, friendly staff, and the beautiful places around. We look forward to welcoming you again for an even more memorable stay!
N***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
What a wonderful stay! Zasgo Hotel truly knows how to warmly welcome guests. The staff were incredibly helpful and always greeted me with a genuine smile, making me feel right at home even though I was so far away in the eastern tip of Indonesia. The room was very comfortable, the bed was soft (important after a day of island hopping!), and the breakfast was delicious with just the right variety. Thank you, Zasgo, for being a part of my Labuan Bajo travel story. I will definitely be back!
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Accommodation's Reply
07 Mar 2026
Thank you so much for your kind and honest review! We are delighted to hear that your stay at Hotel Sasco made you feel at home and enhanced your trip to Labuan Bajo. Our staff will continue to strive to provide the best service with a genuine smile, and we will ensure that our rooms and breakfast remain comfortable and varied for our valued guests like you. We look forward to welcoming you back again and look forward to welcoming you with open arms.
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W***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 18 week(s) ago
The AC kept dripping water, finally it was fixed
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1 people find it helpful
Accommodation's Reply
07 Mar 2026
Thank you for informing us. We are pleased to hear that the air conditioning leak issue has been resolved. We are committed to maintaining all our facilities in excellent condition to ensure the comfort of all our guests throughout their stay. If there is anything else you would like to inform us about, please do not hesitate to let us know. We hope your next stay will be even better!
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W***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 19 week(s) ago
The Wi-Fi needs improvement; it's not yet optimal, and some areas, like the rooms near the end of the restroom, are blocked by Wi-Fi, resulting in intermittent connection. Breakfast, while not particularly varied, was quite tasty. The only downside was the kitchen staff, who took a long time to serve eggs and seemed flustered when there were a lot of orders, often leaving them unserved and forgetting.
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Accommodation's Reply
07 Mar 2026
Thank you so much for your feedback and trust. We apologize for any inconvenience related to the WiFi quality and breakfast service. We will immediately investigate and improve the WiFi connectivity to ensure stable and consistent connection throughout the hotel, including the rooms at the end of the hallway. Additionally, we will improve coordination and service in the kitchen, especially when preparing large quantities of food, to avoid shortages and help our staff work more efficiently. Feedback like this allows us to continuously improve our services. We hope to provide you with a better experience on your next stay.
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Number of reviews per page
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