Dear Valued Guest, Greetings from iHotel Thamrin, Jakarta. My name is Rocky Lakeian Ranasita, Customer Service Manager at iHotel Jakarta. Thank you so much for your valuable feedback. We are delighted to hear that you enjoyed the hotel's excellent location, convenient access to the MRT, BTS, and Airport Rail Link, as well as the variety of restaurants in the surrounding area. We are also pleased to hear that you appreciated the J.CO breakfast voucher and J.CO coffee maker provided in your room. Providing comfortable and value-for-money stays for our guests is always our top priority. We thank you for your continued support and patronage, and we look forward to welcoming you back soon.

Dear Valued Guest, Warm greetings from iHotel Jakarta Thamrin. May I introduce myself? I am Rocky Rakiyan Ranasita, Head of Customer Service at iHotel. Thank you for your review and your trust in us. We are delighted to hear that you enjoyed your stay, appreciated the hotel's excellent location, and enjoyed the service and food we provided. We apologize for any inconvenience caused by the construction around the hotel, which is beyond our control, but we are still doing our best to ensure all guests have a comfortable stay. Thank you for your understanding. We hope to welcome you back again in the future for an even better experience.

Dear Dedi G, Thank you for sharing your detailed review and for choosing to stay with us. We are pleased to know that overall you had a good experience and that our location in the Thamrin area, with convenient access to many places and nearby outlets such as JCO and McD, remains a nice choice for you. However, we sincerely apologize for the inconvenience you experienced in your room. We truly regret the issue with the wardrobe door being obstructed by the mini refrigerator and safety box, which caused discomfort when accessing the bathroom. Please rest assured that your feedback has been shared with our Engineering team for immediate inspection and adjustment to ensure better room layout functionality. Regarding breakfast, we understand your concern about the set menu concept where guests may select one main course from the available options along with one beverage. We appreciate your feedback, as it helps us evaluate and improve our service quality moving forward. Thank you once again for your constructive comments. We look forward to welcoming you back and providing you with a more comfortable stay on your next visit. Warm regards, Rocky Rakiyan Ranacita Guest Service Leader AI Hotel

Dear Valued Guest, Warm greetings from iHotel Jakarta Thamrin. May I introduce myself? I am Rocky Rakiyan Ranasita, Head of Customer Service at iHotel. Thank you for your review. We are delighted to hear that you enjoyed our delicious breakfast and our excellent location in the heart of Bangkok, close to Bundaran II MRT station. We are committed to providing a comfortable stay with easy access to various dining options and public transportation around the hotel. We look forward to welcoming you back in the future.

Dear Mr. Toto, Thank you for your positive review. We are delighted to hear that you found our hotel staff friendly and helpful. Your compliments encourage us to continue striving for the best service. We hope to welcome you back again soon. Sincerely, Khayru Adha, Customer Service Officer, I Thamrin Hotel

Dear Valued Guest, Thank you very much for your review and feedback. We greatly appreciate you taking the time to share your experience with us. We are delighted to hear that our hotel's location is convenient for guests applying for Italian Schengen visas or for visiting attractions such as the Agora and the Leaning Tower of Pisa. Indeed, many guests choose us because of our convenient location, easy access to public transportation, and a relaxing environment after a day of processing documents or sightseeing and photography. We strive to provide friendly service, a quick check-in process, and clean and comfortable rooms so that guests can focus on their schedules. Such feedback and comments are very important to us. We are also committed to improving our facilities and services to provide a better experience in the future. We hope your trip and business were smooth, and we look forward to welcoming you back again next time. Sincerely, Kayu Adha, Customer Service Officer, I Thamrin Hotel

Dear Valued Guest, Thank you very much for this short but meaningful review. We are delighted to hear that you found our hotel's location convenient and easily accessible. Indeed, one of our advantages is our convenient location, allowing guests to easily travel to meet various needs, whether for business, documentation, or leisure activities. Convenient transportation, proximity to public amenities, and a comfortable environment are things we continue to maintain to ensure that all guests can carry out their activities efficiently and without obstacles. Thank you for your trust. We hope to welcome you again in the future for another excellent or even better stay. Sincerely, Khayru Adha, Customer Service Officer, I Dhamrin Hotel

Dear Valued Guest, Thank you very much for your feedback. We appreciate your trust and are proud that you have chosen our services. Your support and positive feedback motivate our entire team to continue providing the best service and maintaining the quality of our hotel facilities and comfort. We hope to welcome you back in the future and provide you with a similarly memorable stay. Thank you for choosing our hotel. Sincerely, Khayru Adha, Customer Service Officer

Thank you for choosing our hotel as your first choice in the heart of Bangkok. You are always welcome and we look forward to welcoming you again. Rocky Rakiyan Ranasita - Head of Customer Service

Thank you for your positive review! We are delighted that you enjoyed our excellent location, friendly staff, and JCo breakfast. We hope to welcome you back again. Sincerely, Rocky Rakiyan Ranasita, Head of Customer Service.

Thank you for the excellent review! We are delighted that you enjoyed our convenient location near Dukuh Atas Station and the MRT, the beautiful views, delicious food, and our J.CO facilities. We hope to welcome you back again. Sincerely, Rocky Rakiyan Ranacita, Head of Customer Service.

Dear Mr. Ishwan, Thank you so much for your excellent review. We are delighted to hear that the friendliness of our staff, the cleanliness of our hotel, and our excellent location provided you with a memorable stay. We are also pleased that the convenient access to the train station, MRT, and expressway, as well as the convenience of the Car-Free Day (CFD) available every Sunday in front of the hotel, added value to your stay. Furthermore, we are pleased to know that the diverse dining options around the hotel and its proximity to Al Famidi and Indomaret further enhanced your convenience. Your positive review is a great inspiration to our entire team to continuously maintain and improve the quality of our services and facilities. We hope to welcome you back on your next stay and provide you with a similarly satisfying experience. Sincerely, Kayu Adha, Customer Service Officer

Dear Mr. Fero, Thank you so much for your positive review about your stay at our hotel. We are delighted to hear that you enjoyed our hotel's excellent location in the Dharmarin area, which is just a 5-minute walk from the shopping mall. Location is one of our main advantages, and we are pleased that it provides convenience and relaxation for your activities in the city center. We also appreciate your comments about the reasonable price and the beautiful room view. We strive to strike a balance between competitive pricing, comfortable rooms, and a memorable stay, making guest satisfaction our top priority. Your review is a great inspiration for our entire team to maintain the quality of the services and facilities we provide. We hope to welcome you again in the future and provide you with an even better stay. Sincerely, Khayru Adha, Customer Service Officer, I Dharmarin Hotel

Dear Mr. Muhammad, Thank you for taking the time to write a review about your stay at I Hotel Thamrin. We are delighted to hear that you were impressed with the cleanliness of your room and the city view overlooking MH Thamrin and Sudirman Road, especially at night. Location and views are definitely our strengths, and we are pleased that it made a positive impression throughout your stay. Regarding your breakfast experience, we appreciate your detailed and constructive feedback. While we use a menu-based breakfast concept to maintain our service quality, we understand that limited options and longer serving times, especially during peak hours, may reduce guest comfort. We will forward your feedback to the relevant team for evaluation, including management of serving times and service flow, so that we can operate more efficiently and appropriately in the future. We are also pleased to hear that you appreciated the easy access to JCO and Mako Bakery on the ground floor of the hotel. These amenities are designed to enhance the convenience of our guests, especially those who want easy access to coffee or snacks. Thank you again for your honest and thoughtful review. Your feedback is very important to us in improving the quality of our service and facilities. We hope to welcome you back on your next visit and provide you with an even better experience. Sincerely, Khayru Adha, Customer Service Officer, I Hotel Thamrin

Dear Valued Guest, Thank you very much for this kind and honest review. We are delighted and proud to know that you had a memorable experience during your stay at our hotel. Special thanks go out to our staff for their friendliness and assistance, especially to Mr. Sultan who helped carry your luggage from the car and the housekeeper who cleaned your room. We will forward your compliments directly to the relevant personnel and the entire team to express our gratitude for your dedication and sincere service. Such recognition is a great motivator for us to continue maintaining the highest standards of service. We believe that the friendliness and sincerity of our staff are key to creating a comfortable and memorable stay experience, so your 10/10 rating is an honor for us. Thank you for trusting our hotel. We hope to welcome you again in the future and provide you with even better service. Sincerely, Khayru Adha, Customer Service Officer, I Thamrin Hotel

Dear Ms. Annisa L., Thank you very much for taking the time to share your review and experience during your stay at our hotel. We greatly appreciate your positive rating regarding the hotel's convenient location, close to public transportation and shopping malls, which we hope provided convenience for all our guests. We are also pleased to hear that your feedback on the breakfast concept with a coupon system and café-style menu impressed you. We implemented this concept to maintain the freshness of our food and minimize waste, ensuring all guests can fully enjoy breakfast. Regarding your feedback on the elevator system, we appreciate your concern for the hotel's safety. This information is very valuable to us, and we will share it with management and relevant teams to use in our evaluation process to improve safety and guest comfort in the future. We are also glad that you enjoyed the convenient location of the hotel, connected to the JCO Reserve, allowing guests easy access to food and drinks without long journeys. Thank you again for this constructive review. We sincerely hope to welcome you again in the future for a safer, more comfortable, and enjoyable stay. Sincerely, Khayru Adha, Customer Service Officer, I Thamrin Hotel

Dear Mr/Mrs, Thank you very much for taking the time to share your feedback about your stay with us. We are delighted to know that you appreciated our convenient location and the quality of our service. Your positive comments are truly encouraging and serve as great motivation for our entire team to continue delivering the best possible experience to our guests. At the same time, we sincerely apologize for the inconvenience you experienced regarding the soundproofing of the room. We fully understand how important a quiet and comfortable environment is for a pleasant stay, and we regret that this aspect did not meet your expectations. Please be assured that your feedback has been shared with our management and technical teams for further evaluation and improvement. Your comments are extremely valuable to us, as they help us identify areas where we can enhance our facilities and services. For any future visit, we would be more than happy to assist you in arranging a room in a quieter area of the hotel—please do not hesitate to let us know your preference. Once again, thank you for your honest and constructive review. We truly hope to have the opportunity to welcome you back and provide you with an even more comfortable and enjoyable stay in the future. Kind regards, Khayru Adha Guest Service Agent AI Hotel Thamrin

Dear Valued Guest, Thank you for your review and for choosing our hotel as your accommodation. We understand that first impressions regarding location and parking may be a concern, so we are delighted to hear that your stay was so satisfying that you decided to extend your stay. This means a great deal to us. We appreciate your positive feedback regarding the friendliness and responsiveness of all our staff, including our marketing team, who are dedicated to reaching out to and serving guests with patience and care. Courteous, courteous, and helpful service is a core value that we always instill in our team. We are also pleased to know that our hotel's location near the city center will facilitate your activities and transportation during your stay in Jakarta. Thank you for your valuable suggestions. Your comments and appreciation are a great driving force for us to continuously improve the quality of our service and the comfort of all our guests. We hope to welcome you back on your next visit with an equally excellent or even better experience. Sincerely, Kayru Adha, Customer Service Officer, I Thamrin Hotel

Dear Valued Guest, Thank you so much for your kind review and for your trust in choosing our hotel, especially during the year-end holidays. We are delighted to hear that you were satisfied with the friendliness of our reception staff, the comfort of the rooms despite their small size, and the view you enjoyed. We appreciate your appreciation of our service and for meeting your needs during your stay, as guest comfort is our top priority. We are pleased to know that even during the holidays, you still received a reasonable price. This aligns with our commitment as a budget hotel to provide our guests with the most comfortable and worthwhile stay possible. Thank you for your inspiring review that motivates our entire team. We hope to welcome you back again in the future. Sincerely, Khayru Adha, Customer Service Officer, I Thamrin Hotel

Dear Valued Guest, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your sea-view room and the beautiful scenery, especially at night when the colorful lights enhance the atmosphere, making your stay even more interesting and memorable. We are also pleased to know that our hotel's location was convenient for your activities, including cycling to the nearby and easily accessible PIK 2 area. This positive feedback is a great motivation for us to continue maintaining the quality of service, comfortable rooms, and amenities we provide to all our guests. We hope this impressive experience will be a reason for you to return to our hotel in the future. Thank you for your trust, and we look forward to welcoming you again. Sincerely, Khayru Adha, Customer Service Officer, Ai Thamrin Hotel