First, on behalf of the hotel staff, we sincerely apologize for the inconvenience caused to you. Sincerely thank you for your valuable comments so that we can pay more attention to improving service quality and taking care of customers more carefully.
Regarding the solution: The hotel manager asked the department head and new employee to write a review, transferred the new employee back to the public cleaning department, and added another week to review the customer service process for the department. room department and retest. We hope that the above treatment method satisfies you.
Once again, thank you very much and wish you good health!